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RetailWire: Should Walmart Reinstate In-Store Returns During A Pandemic?

Retail TouchPoints

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on.

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Five Shipping Tips To Benefit Your Ecommerce SMB Strategy

RetailMinded

Research Shipping Requirements in Advance It might sound obvious, but one of the main reasons ecommerce companies struggle with shipping is that they don’t fully understand just how complex the logistics landscape can be. Plus, they’ll help you to streamline your operations, so you can focus more of your attention on growth.

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How Rent the Runway Boosted Talent, Sustainability and CX by Moving to the Cloud

Retail TouchPoints

“In the middle of the night, we actually don’t need all the services that power, for example, our fulfillment centers, but we do need that tech running in the middle of the day when we’re taking orders and shipping products,” explained Steinberg. “In It All Comes Back to Customer Experience.

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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Returns is just one example.” .

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9 Non-Obvious Advantages of Distributed Order Management (DOM)

Etail Solutions

Distributed Order Management (DOM) is a powerful tool to boost margins and improve the customer experience. To reduce delivery time and cost, sellers need to distribute their inventory to multiple locations to be geographically closer to customers. This also improves inventory utilization and ROI.

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Why Curacao ‘Zags’ When Other Retailers ‘Zig’ — and How This Drives its Success

Retail TouchPoints

Curacao also can ship products as large as refrigerators, and offers money transfer services that tie back into the retailer’s emphasis on credit and mutual trust. What products are they interested in? That’s how we continue to improve.” “We allow you to send money just like Western Union,” said Nerubay.

Other 290
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Why Product Packaging Design is Important to Ecommerce Success

SellBrite

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Carry the online customer experience into the real world.

eCommerce 139