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The Secret Behind Quick-Turn Merch: A Strong Partner

Retail TouchPoints

This versatility is a key tool in appealing to your target customers and creating items they actually want, so it’s important to find a company that offers an extensive product line. While you may not be shipping products worldwide, the benefit of an international company is its extensive network of suppliers, sourcing and tools.

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RetailWire: Should Walmart Reinstate In-Store Returns During A Pandemic?

Retail TouchPoints

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on.

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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits.

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How Rent the Runway Boosted Talent, Sustainability and CX by Moving to the Cloud

Retail TouchPoints

“In the middle of the night, we actually don’t need all the services that power, for example, our fulfillment centers, but we do need that tech running in the middle of the day when we’re taking orders and shipping products,” explained Steinberg. “In It All Comes Back to Customer Experience.

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Five Shipping Tips To Benefit Your Ecommerce SMB Strategy

RetailMinded

Research Shipping Requirements in Advance It might sound obvious, but one of the main reasons ecommerce companies struggle with shipping is that they don’t fully understand just how complex the logistics landscape can be. Plus, they’ll help you to streamline your operations, so you can focus more of your attention on growth.

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How to Launch a Marketplace to be the Disruptor, not the Disrupted

Retail TouchPoints

Level 1 — 1st Party Ecommerce: At this level, the site operator sources products, negotiates purchase contracts, merchandises, carries the inventory (physically and financially), determines pricing, ships products and handles the logistics and returns on its own.

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Why Product Packaging Design is Important to Ecommerce Success

SellBrite

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Carry the online customer experience into the real world.

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