FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Subscription 95

Subscription Payment Services Payments B2B 95

Retail TouchPoints

SEPTEMBER 6, 2023

Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. Companies caught exploiting subscription practices would face severe penalties.”

Merchant Services 284

Merchant Services Payment Services Subscription Consumer 284

Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. Subscriptions play an essential role in simplifying lives, but they also make for a wonderful business model.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Smile.io

AUGUST 8, 2023

Subscription-based companies have earned a spot in taking ecommerce companies further and truly becoming direct-to-consumer brands. million active subscribers and discovered that the average subscription customer held over 4 total subscriptions—a 14% increase since 2021.

Subscription 46

Subscription Food and Beverages Social Media Banking 46

Retail TouchPoints

MARCH 21, 2024

Fighting Subscription Fatigue as Consumers Shed Memberships As Prime has proven for years, getting customers into a paid membership program can pay off in spades for retailers. In fact, just as more retailers are adding subscription offerings, consumers are shedding them. So the big question is — what happens next?

Shipping Costs 277

Shipping Costs Subscription Consumer Games 277

GetElastic

DECEMBER 8, 2021

Modern Composable Commerce solutions cross both functional and business model boundaries aiming to deliver the most personalised, targeted, enriched and immersive experience for all purchasers. PYMNTS.com say “The luxury car subscription market is set to grow by 71% by 2022”. Or Is order replenishment a subscription?”

Subscription 78

Subscription Payment Services B2C Payments 78

Retail TouchPoints

MARCH 25, 2021

The change will be a reckoning for the advertising industry.”. Retailers have a leg up in this area because they have, for years, been collecting a treasure trove of first-party data, through loyalty programs , surveys , subscription services , POS systems , and more recently apps and ecommerce websites. The Rise of First-Party Data.

Retail 264

Retail Consumer Social Media POS 264

ESW

JANUARY 21, 2019

Subscription services make up a particular niche within the eCommerce world. From big names like Dollar Shave Club and HelloFresh to smaller, niche services like Expack, subscription boxes have been growing in popularity in recent years. On one hand, subscription services offer an exciting, convenient option for consumers.

Subscription 74

Subscription eCommerce Customer Experience Omnichannel 74

Retail TouchPoints

NOVEMBER 1, 2023

Unfortunately for all of us in the industry, the problem of chargeback fraud continues to grow, and for several reasons: The Growth 0f Ecommerce First, ecommerce continues its rapid expansion. The entire industry is taking steps to remedy such problems. Ecommerce and the payments industry are still innovating at a breakneck pace.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

Retail TouchPoints

APRIL 26, 2024

Known widely as one of the first subscription boxes to make a splash in the retail market, BarkBox has become just one piece of a much larger organization. The industry calls this “the humanization of pets,” where we attribute human values and traits to dogs. The company was founded in 2012 with its core product offering, BarkBox.

Toys 278

Toys Social Media Subscription Consumer 278

Retail TouchPoints

JANUARY 3, 2024

Embracing trends like bracketing, where customers buy multiple options for size or color and return the rest, opens up new opportunities. Streamlined returns not only improve the customer experience, but also widen the customer base — attracting those who might have avoided online shopping due to complex return processes.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

FEBRUARY 8, 2024

But the advertising industry moves fast. Broadcasters then could look to get more out of their product by extending the customer experience beyond the TV show. Direct collaborations between publishers and brands powered by first-party data are providing a foundation for successful campaigns.

Payments 312

Payments Payment Services Retail Channel 312

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Klaviyo Features. Automation.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

SellBrite

JUNE 14, 2018

Five years ago, the subscription model still seemed niche and unfamiliar to most consumers. A decade ago, subscription boxes like Birchbox didn’t exist. Now, almost every type of product is offered through a subscription box. From 2014 to 2017, subscription box sales grew 800%. Define the niche you’re filling.

Subscription 67

Subscription eCommerce Merchant Services Gifts 67

lateshipment

FEBRUARY 6, 2024

Understanding Customer Lifetime Value Just like the name says, Customer Lifetime Value is the total amount of money that a customer spends in the time they were doing business with you. Talking about CLV, it’s a calculation used to assess the long-term financial value of a customer. In other words, a.k.a.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Groove

MARCH 14, 2022

SaaS doesn’t require a separate server, and merchants pay for a subscription. Because subscription plans scale as merchants’ stores grow, SaaS is a great option for fast-growing businesses. In addition to real customer support, a perk of SaaS is that it eliminates the merchant’s need to maintain the software ? Open Source.

eCommerce 195

eCommerce Merchant Services SEO Live Chat 195

Smile.io

OCTOBER 22, 2021

The beauty industry is one of the most competitive markets out there. With extremely high purchase frequency and an ever-broadening line of products, customers have more options than ever before. The use of the term community along with their playful brand voice, gives customers the warm welcome they were looking for.

Social Media 78

Social Media Customer Loyalty Subscription Blog 78

Retail TouchPoints

JUNE 6, 2023

The subscription economy has been the subject of dire headlines recently, with terms like “subscription fatigue,” “ the great unsubscribe ” and even “ subscription apocalypse ” being bandied about. The Subscription Trade Association ’s (SUBTA) annual report found that nearly all ( 95.8% ) U.S.

Subscription 299

Subscription Consumer Shipping Costs Clothing 299

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

APRIL 3, 2023

Both campaigns saw conversion rates 500% higher than the industry average for outbound campaigns. In addition to robust UGC campaigns, Myos uses the interactive text channel to run surveys so the brand can better understand customer needs and expectations. For example, subscriptions are a key growth channel for Myos Pet.

Payment Services 261

Payment Services Social Media Subscription Channel 261

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Building Loyalty with Connected Consumer Experiences.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Smile.io

AUGUST 23, 2023

From implementing a Shopify app that captures reviews to an app that allows you to provide subscriptions to your customers, to apps that help with post-purchase offers, loyalty, SEO, and everything in between, ecommerce apps are a vital part of your business. Mailchimp Recharge 1. Skio and Smile.io Skio and Smile.io billion by 2025.

Shopify 65

Shopify Subscription Merchant Services eCommerce 65

Retail TouchPoints

JULY 13, 2023

Compliance has an image problem — it’s seen as boring, complicated and only relevant to legal experts steeped in industry jargon like KYC, AML and PCI DSS. Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services.

Merchant Services 246

Merchant Services Payment Services Payments Banking 246

Groove

DECEMBER 17, 2021

Among them, Shopify Plus stands out as an industry leader that caters to mid-market and enterprise retailers. The number one indicator that you are ready for Shopify Plus is if you are already hosting your store through a standard Shopify subscription and need additional functionality. Build Custom Mobile Experiences.

Shopify 195

Shopify Merchant Services Subscription eCommerce Platforms 195

Kissmetrics

APRIL 13, 2021

Whether you plan to charge for downloads or use subscription services to generate income, your app will never be profitable without a monetization strategy. For example, if you choose to use in-app purchases, you need to figure out how and when these will be triggered in your user experience. Subscriptions.

Payments 212

Payments Subscription Download Payment Services 212

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. Customer experience.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. In 2024, we can expect AI to handle routine customer queries, offer product recommendations, and even assist in the sales process.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

RetailMinded

MAY 17, 2024

In today’s retail world, it’s a weapon no industry player could afford to not have in their arsenal. Compliance and Risk Management : Ensuring IT practices meet industry regulations and standards. MSPs use a fixed monthly subscription model that stabilizes IT costs, enabling better budget management.

Management 52

Management Retail Operations Customer Experience 52

365 Retail

MAY 9, 2024

In an era of rapidly evolving customer preferences, artificial intelligence (AI) has emerged as a game-changer for the retail industry. From crafting seamless buying experiences to optimising operational efficiency, AI offers smart solutions that can drive growth and innovation. These tools are more than futuristic concepts.

Retail 52

Retail Fashion Technology Customer Loyalty 52

FastSpring

APRIL 18, 2024

A Better, More Personalized Customer Experience It’s easy to take for granted that a better customer experience means prospects are more likely to buy or that customers are more likely to buy more, but the statistics back that up. 4 Ways a Localized Pricing Strategy Can Lead to Higher Profits 1.

Payments 78

Payments Presentation Merchant Services Payment Services 78

Retail TouchPoints

DECEMBER 8, 2021

With that in mind, retailers are wise to spend the 2021 holiday run-up leaning into non-physical gift options for customers. Subscription boxes. Digital subscriptions. If all goes well, you and your customers can ring in the holidays in the best of spirits. Gift cards. Flight and hotel vouchers.

Shipping Costs 264

Shipping Costs Food and Beverages Gifts Shipping 264

GetElastic

NOVEMBER 9, 2021

Industry analyst Gartner released an eye-opening look at the digital commerce landscape, largely influenced from pandemic aftershock. In an environment once dominated by retail, more industries across the board are adopting the digital path. The results are in. The New Normal: Digital commerce is becoming more mainstream.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

MARCH 2, 2022

The Marketplace Maturity Model (MMM) is the industry standard assessment of marketplace capabilities and details five levels of sophistication of digital commerce and marketplaces. This unique combination is used to deliver an all-encompassing customer experience. Vendors’ marketplace platforms fall into two main categories.

Shipping Costs 246

Shipping Costs Specialty Retailers Drop Ship Operations 246

Demac Media

MARCH 5, 2018

With so many amazing loyalty programs in virtually every industry, it can be hard to determine which features are the most effective. Luckily for you, we’ve put together a list of the most important features for reward programs in cosmetics, apparel, food & beverage, jewelry, and subscriptions. Apparel Pro Tip: Build a Community.

Food and Beverages 45

Food and Beverages Jewelry Social Media Customer Loyalty 45

Retail TouchPoints

AUGUST 16, 2021

We should not overlook the rise of subscription-based retail from the likes of Rent the Runway, Stitch Fix, Trunk Club, Le Tote and now Amazon Wardrobe. And in a world where personal connections with the consumer are precious and often rare, they provide a valuable touch point with the customer. Why are they returning the item?

Retail 336

Retail Shipping Costs Supplies Shopify 336

FastSpring

JANUARY 5, 2021

Can it handle subscriptions? Functionality is especially important if you offer multiple plans, add-ons, subscriptions, or run coupons. The Payment Card Industry Data Security Standard protects consumers and their data when shopping online or in-store. These tools are especially crucial for subscriptions/recurring billing.

Payment Services 95

Payment Services Payments Subscription Document 95