GetElastic

NOVEMBER 9, 2021

Industry analyst Gartner released an eye-opening look at the digital commerce landscape, largely influenced from pandemic aftershock. In an environment once dominated by retail, more industries across the board are adopting the digital path. The results are in. The New Normal: Digital commerce is becoming more mainstream.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Building Loyalty with Connected Consumer Experiences.

Payments 272

Payments Payment Services Customer Experience Social Media 272

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth. Grow your retail business with ChainDrive CRM software that drives the customer experience at every touch point.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. This helped give insight into what members valued.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

Demac Media

MARCH 5, 2018

With so many amazing loyalty programs in virtually every industry, it can be hard to determine which features are the most effective. Luckily for you, we’ve put together a list of the most important features for reward programs in cosmetics, apparel, food & beverage, jewelry, and subscriptions. Apparel Pro Tip: Build a Community.

Food and Beverages 45

Food and Beverages Jewelry Social Media Customer Loyalty 45

Algopix

AUGUST 30, 2023

In today’s fast-paced digital landscape, staying ahead in the eCommerce industry requires continuous learning and adaptation. Staying Abreast of Industry Trends The eCommerce landscape is in a constant state of evolution, with trends and consumer preferences shifting rapidly.

eCommerce 108

eCommerce Shopify Information Technology 108

RetailMinded

SEPTEMBER 30, 2023

Personalization is a symbiotic relationship between data analytics and emotional resonance, which can be further enhanced through an omnichannel marketing strategy , ensuring a seamless customer experience across various touchpoints.

Customer 96

Customer Retail Customer Retention Recommendation 96

Smile.io

JULY 21, 2023

Let’s dive into which loyalty program types make the most sense for various brands based on industry and business stage. The best rewards programs align with your industry One of the most dominant forces in deciding what type of program a brand should use is the industry the brand operates in.

Customer Retention 63

Customer Retention Reference Customer Merchant Services 63

FastSpring

MAY 13, 2021

When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Don’t make your customer search your website for specific product pages in order to complete a purchase. Benefits of a Fast Website: · Better customer experience. Improved purchase experience.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

FastSpring

MAY 13, 2021

When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Don’t make your customer search your website for specific product pages in order to complete a purchase. Benefits of a Fast Website: · Better customer experience. Improved purchase experience.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Smile.io

MARCH 20, 2024

Patrick Trochaniak With a points program, you unlock various features that will further drive customer retention and lifetime value.   VIP tiers Tiered VIP programs reward your top customers with better rewards and exclusive perks. This allows customer account data to flow effortlessly from one software to the other.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Smile.io

SEPTEMBER 19, 2023

Marketplaces can be found across various industries, from ecommerce platforms like Amazon and eBay to service-oriented platforms like Airbnb and Upwork. Factor in the Shopify subscription fee and marketing costs to set a baseline price. to maximize retention rates, and loyalty while ensuring a great customer experience: The Smile.io

Shipping Costs 82

Shipping Costs Merchant Services Arts Shopify 82

Smile.io

FEBRUARY 1, 2023

Beyond that, they’ve created a virtual happy place for their customers through a blog, social media communities, their Brown Sugar Mini Magazine, curated playlists, and entertaining quizzes. They even have their monthly Brown Sugar Subscription Box which is loved by their customers and has over 4000 glowing customer reviews.  

Food and Beverages 128

Food and Beverages Beauty and Health Gifts Accessories 128

ecomdash

NOVEMBER 26, 2018

Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Studies show that a 5% increase in customer retention leads to a 95% increase in profits. In fact, the DIY industry is predicted to be worth more than $13.9

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Smile.io

MAY 15, 2023

This makes impulse buyers particularly prone to shopping in industries that are rapidly changing, such as fashion, beauty, and technology. Ensure you’re engaging customers, and keeping them informed and, subsequently, interested in your brand. Learn how to build the perfect tiered program from these examples.

Shipping Costs 79

Shipping Costs Arts Blog Social Media 79

Smile.io

JANUARY 2, 2020

Reward programs show customers that you appreciate their loyalty , and it can boost your customer retention rates by offering perks for your repeat shoppers. When looking for ways to grow your customer base and increase retention rates, especially as a new business, reward programs are a great place to start.

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67

Korona

OCTOBER 6, 2021

Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. . In order to build customer loyalty, personalization is now the best way to meet most people’s expectations. Wine Club Membership: Bring More Loyalty to Your Winery.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Korona

JUNE 23, 2022

The best ticketing system is the one that improves your customer experience, drives sales, offers insight into your performance, streamlines operations, and, in the end, supports your efforts to scale your business. Your loyalty and CRM are critical aspects of increasing customer retention and return rates. Ticketleap.

Merchant Services 52

Merchant Services Payment Services POS Events 52

Ecommerce Platforms

NOVEMBER 2, 2022

We buy some article of clothing online, something goes wrong, and now we had better contact customer support in a hury, or else we’ll rate the customer experience of the entire ecommerce store as being subpar. Don’t want that to happen with your customers? Gorgias – Helpdesk & Live Chat. We’ve all been there.

Fashion 197

Fashion Shopify Clothing Jewelry 197

Korona

SEPTEMBER 7, 2022

For a company to be successful, it must ensure that it is customer-centric , which means that it understands the needs of its current customer base and is working to reach a new one. Satisfied customers can generate profits through customer retention and referrals and lower customer acquisition costs.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Korona

OCTOBER 6, 2021

Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. . In order to build customer loyalty, personalization is now the best way to meet most people’s expectations. Wine Club Membership: Bring More Loyalty to Your Winery.

POS 52

POS Payment Services Point of Sale Events 52

GetElastic

APRIL 28, 2022

With this trend in online shopping, the DTC eCommerce industry will only continue to grow. As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Smile.io

FEBRUARY 2, 2024

Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size.  We studied Smile Rewards’ top 6 industries by annual revenue.   Smile Generated Value by Industry.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Retalon

AUGUST 5, 2020

Most Important KPIs for the Retail Industry in 2020. Navigating changing consumer tastes and the evolving technology landscape has always made retail a challenging industry. Only with the right retail industry performance metrics can they answer questions like: Do they have the right product mix? In-Stock Percentage 2.

Retail 41

Retail Merchant Services Improvements Accessories 41

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty.

Food and Beverages 304

Food and Beverages Games Consumer Customer Retention 304

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 78

Customer Customer Retention Social Media Merchant Services 78

Ecommerce Platforms

JULY 19, 2021

As already mentioned, one of the primary reasons for companies in recent times choosing to go direct-to-consumer is that the conventional retail experience is no longer satisfactory to the modern customer. So it won't be a best practice for direct-to-consumer brands to simply replicate the current customer experience.

Consumer 197

Consumer Marketing Shipping Costs Article 197

Ecommerce Platforms

JULY 19, 2021

As already mentioned, one of the primary reasons for companies in recent times choosing to go direct-to-consumer is that the conventional retail experience is no longer satisfactory to the modern customer. So it won't be a best practice for direct-to-consumer brands to simply replicate the current customer experience.

Consumer 197

Consumer Marketing Shipping Costs Article 197

Smile.io

JANUARY 17, 2023

times higher than the industry average of 13.67%. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. When you operate in a competitive industry, the customer experience matters more than ever. For beauty and skincare brands, having a loyalty program is always a good idea.

Customer Loyalty 61

Customer Loyalty Customer Subscription Omnichannel 61

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Ecommerce Platforms

FEBRUARY 13, 2020

We did a background check from various data sources and Shopify seems to hover around all corners in the ecommerce industry. The Shopify app store is a gripping hub full of developers who create and update tools to help sellers boost productivity and enhance the customers' level of engagement. Customer support. Nothing more!

Shopify 156

Shopify Merchant Services Payment Services eCommerce 156

BigCommerce

APRIL 18, 2018

This guide is structured to cover the most vital ecommerce metrics at each stage of the sales funnel of an ecommerce business and their customers’ lifecycle. The right questions are based on a few factors: What is your industry? Understanding the Customer Stages. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

Smile.io

FEBRUARY 7, 2023

Consumers are spending across industries. In an economy where costs matter more than anything, to avoid the race to the bottom is to pull the right levers on the customer experience side. Shipping is where there are a lot more options and flexibility in what brands can give their customers.”

eCommerce 95

eCommerce Shipping Costs Merchant Services Social Media 95

Smile.io

OCTOBER 11, 2019

You can join forces with a brand similar to you to provide more value to your existing customers, or you can partner with an unrelated brand to redefine your industries. Finding a service that complements your product is a great way to create a seamless customer experience. What you can learn. What you can learn.

Small Business Retail 36

Small Business Retail eCommerce Subscription Social Media 36

BigCommerce

FEBRUARY 27, 2018

According to the National Law Review , it can cost five times more to acquire a new customer than keep a current one. And Bain & Co estimate that a 5% increase in customer retention can boost a company’s profitability by 75%. And referring other customers. Create An Epic Experience First.

Social Media 410

Social Media Marketing Payment Services Reference 410