Forrester eCommerce

MAY 15, 2019

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances.

Banking 345

Banking Mobile Management Customer 345

iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Improvements Customer Retail 98

Forrester eCommerce

NOVEMBER 2, 2021

Each year, my colleague Andrew Hogan and I review mobile websites of top US banks to understand how effectively banks are meeting customers’ expectations, when it comes to finding, researching, and applying for a checking account. We review functionality and observe users as they try to complete their tasks.

Banking 195

Banking Mobile Customer Customer Experience 195

365 Retail

JUNE 5, 2024

Meeting and exceeding customer expectations is the main objective for all professionals in the hospitality industry, but the process is rather intricate as there are many pieces to the puzzle and the rules of the game keep changing. It’s a well-known fact that customer needs and expectations are evolving at lightning speed these days.

Customer 52

Customer Travel Books Information 52

Groove

APRIL 15, 2024

B2C platforms often do not keep up with these changes or may not meet the unique requirements of B2B transactions. They can also leverage pricing strategies and increase customer experiences. Global Reach: Customers who normally would not have ordered from your store because of distance can now order.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

RTP blog

NOVEMBER 10, 2017

This increases the ability of companies to deliver a highly-personalized experience, tailored to meet individual wants and needs when it matters most, addressing all the permission and data privacy issues at the same time. It provides a real-time view of the customer experience. Why is beacon technology beneficial?

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

MAY 2, 2024

As the industry evolves, it will be crucial for stakeholders to remain adaptable, leveraging data and partnerships to meet the changing needs of consumers in a digital-first economy. The integration of digital gift cards into Starbucks’ broader digital strategy has enhanced customer experiences, driven sales and reinforced brand loyalty.

Customer Retention 235

Customer Retention Payment Services Gifts Marketing 235

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. Omnichannel is here to stay.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. However, don’t be afraid to leap forward with your associate mobile strategy.

Customer Experience 150

Customer Experience Customer Technology Mobile 150

Forrester eCommerce

NOVEMBER 3, 2021

Each year, my colleague Andrew Hogan and I review mobile websites of top Canadian banks to understand how effectively banks are meeting customers’ expectations, specifically when it comes to finding, researching, and applying for a chequing account. We review functionality and observe users as they try to complete their goals.

Banking 150

Banking Mobile Customer Customer Experience 150

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 84

Customer Experience Customer Retail Technology 84

365 Retail

JUNE 8, 2023

billion devices including laptops, mobile phones and industrial machines globally. Its remote access and support software is used by SMBs, enterprises and non-commercial users and its AR-based workflow solutions are used across industries to digitalize manual frontline tasks.

Customer Experience 70

Customer Experience Customer Management Information 70

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. Benefits of Real-Time Inventory Visibility. 1 Key Benefits of Real-Time Inventory Visibility.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

Retail TouchPoints

JUNE 3, 2020

Mobile Technology Is Well-Established, And Still Going Strong. One of the more common contactless technologies is mobile: 66%. For retailers, leveraging shoppers’ mobile devices for functions like self-checkout offers advantages that go beyond creating a smoother, safer experience for customers.

Mobile 220

Mobile Payment Services Technology POS 220

Optimizely

MAY 30, 2017

The problem is that marketers still aren’t thinking about web push in terms of how it can improve the customer experience – which is a pity, because highlighting the unique value it can deliver is the most effective way to get shoppers to opt-in. When customers are looking at specific products but may need more information.

Customer Experience 170

Customer Experience Channel Improvements Customer 170

365 Retail

NOVEMBER 28, 2022

They adopt digital tools such as in-store augmentation, to provide customers with support about products, if needed, through applications or digital technologies. . They have legitimized one-to-one selling through social and/or mobile applications. Retail formats in an omnichannel context ensure a seamless experience .

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Location-Powered Experiences Drive Results. How do These Strategies Drive Results?

Payment Services 224

Payment Services Retail Shipping Costs Mobile 224

RTP blog

OCTOBER 12, 2018

By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience. Retailers have started using AI to power their e-Commerce experience.

Fashion 150

Fashion Technology Payment Services eCommerce 150

Forrester eCommerce

MARCH 12, 2020

Less than 50% of consumers logged into their health insurer or healthcare provider’s website or mobile app in 2019. Despite heavy investments in digital and the customer experience, HCOs are failing to meet customer needs and expectations. This is resulting in poor customer acquisition and retention rates.

Customer 279

Customer Mobile Customer Experience Consumer 279

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Pay And Benefits Increased For Permanent And Temp Workers.

Supplies 149

Supplies Mobile eCommerce Technology 149

Retail TouchPoints

DECEMBER 27, 2022

Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Programmable Voice for Greater Customer Experience (CX). Retail companies looking to digitally transform don’t need to fix what isn’t broken.

Customer 303

Customer eCommerce Retail Customer Experience 303

GetElastic

NOVEMBER 26, 2018

.  In order to compete, companies must differentiate – and that comes down to the customer experiences they deliver. B2B buyers want  the same digital commerce  experiences they are receiving on B2C channels.  

B2B 136

B2B B2C Mobile Social Media 136

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Customers benefit from being able to pay as they go for the technology they are consuming.

Subscription 211

Subscription B2B Mobile Customer Experience 211

GetElastic

MAY 13, 2019

It’s no longer about just providing a product or service; the experience brands and businesses deliver to their consumers has become the epitome of what deems success today. And as businesses continue to evolve what their customer experience (CX) strategy should look like, they often look towards the experts for those answers.

Telecommunications 150

Telecommunications B2C Customer Experience B2B 150

Retail TouchPoints

JANUARY 11, 2024

where cutting-edge technology meets our passion for enhancing the customer journey and reinforcing our position as a leader in retail.” These initiatives could not only streamline our operations but also enable us to better meet the needs of our customers and associates.” ’s digital platform.

Supplies 167

Supplies Technology Recommendation Apparel 167

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. According to Gartner , 87% of brands expect to compete on customer experience in 2021. What does this look like?

Consumer 303

Consumer Marketing Mobile Customer Experience 303

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

Retail 275

Retail Customer Loyalty Games Reference 275

Retail TouchPoints

JANUARY 26, 2023

After sweeping up millions of square feet in warehouse space to meet the pandemic-driven surge in ecommerce demand, Amazon has now reversed course, closing or canceling dozens of facilities across the country. With a flexible approach to fulfillment, the customer visit becomes more of an experience and less of a transaction.

Retail 292

Retail Sporting Goods Fulfillment Customer Experience 292

Digital Doughnut

JULY 6, 2023

Testing and quality assurance play a pivotal role in mobile app development. They ensure that the app functions flawlessly, delivers a superior user experience, and meets the expectations of end users. It guarantees compatibility across various mobile devices, operating systems, and network conditions.

Mobile 52

Mobile Operations Customer Experience Technology 52

Retail TouchPoints

DECEMBER 18, 2023

And they have to do it quickly and accurately to meet consumers’ expectations. Like an attentive personal shopping assistant, AI has revolutionized search and discovery in ecommerce over the years to meet demand for personalized experiences. That’s why the ecommerce industry was an early adopter of AI.

Recommendation 239

Recommendation eCommerce Jewelry Document 239

Retail TouchPoints

DECEMBER 26, 2023

The Price of Mismatched Expectations For retailers, the cost of not meeting these expectations can be steep. This highlights a critical issue: retailers must prioritize accurate visual representation to minimize returns and optimize the customer experience.

eCommerce 214

eCommerce Customer Loyalty Mobile Consumer 214

Retail TouchPoints

APRIL 5, 2022

The companies will initially focus on re-platforming the Bergdorf Goodman website and mobile application in order to expand its global capabilities and services using FARFETCH Platform Solutions (FPS). Whilst the U.S. NMG has been heavily pushing technological solutions as growth tools in recent years.

Omnichannel 257

Omnichannel Customer Experience Technology Mobile 257

Retail TouchPoints

JUNE 28, 2021

Experiences that combine compelling technology with social interaction are a perfect fit for their needs. Because Gen Z spends so much time on a mobile device, making the phone an active companion in your store can be transformative for them.

Consumer 170

Consumer Technology Social Media Mobile 170