iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Improvements Customer Retail 98

RTP blog

NOVEMBER 10, 2017

This increases the ability of companies to deliver a highly-personalized experience, tailored to meet individual wants and needs when it matters most, addressing all the permission and data privacy issues at the same time. It provides a real-time view of the customer experience. Why is beacon technology beneficial?

Customer Experience 150

Customer Experience Technology Customer Mobile 150

365 Retail

DECEMBER 1, 2022

Digital shopping through eCommerce and mCommerce platforms have fast become the go-to for many customers looking for a quick, hyper-personalised and flexible retail experience from the comfort of their own home – or on the go. Empowering store associates . Placing data and analytics at the centre .

Customer Experience 85

Customer Experience Customer Retail Technology 85

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 242

Mobile Payment Services Technology POS 242

Retail TouchPoints

JULY 28, 2020

Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives. In the previous edition of the State of Marketing Report, the median number of customer data sources for marketers was projected to jump from 10 in 2017 to 15 in 2019 — a 50% increase in just two years.

Webinar 222

Webinar Consumer Marketing Consumer Goods 222

RTP blog

JANUARY 9, 2019

However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels. Did anything from the survey catch your eye? The survey showed a 32 percentage point rise in 2018, reaching 84% of total respondents.

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Sailthru

JANUARY 13, 2020

Every marketer has done painstaking research to understand where mobile makes an appearance along the customer journey. They understand that customers always have their phones, and always expect a personalized, relevant interaction on mobile. Mobile is different. Mobile apps are integral to that experience.

Customer Experience 60

Customer Experience Mobile Channel Other 60

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

JANUARY 19, 2024

consumers are increasingly looking for deals and overall experience when shopping. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S. Retailers cannot take this resilience for granted.

Payment Services 338

Payment Services Merchant Services Retail Customer Experience 338

Retail TouchPoints

JANUARY 31, 2024

The 2024 Connected Retail Report includes a survey of 1,012 U.S. Historically, consumers have had varying expectations of these channel experiences based on category or price point — for example, if they were visiting a dollar store they would not expect top-notch service experiences. Will 2024 be the Year of the Mobile App?

Shipping Costs 257

Shipping Costs Consumer Mobile Channel 257

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Customers benefit from being able to pay as they go for the technology they are consuming.

Subscription 233

Subscription B2B Mobile Customer Experience 233

Retail TouchPoints

JANUARY 7, 2021

Q-Walk will enable managers to create standardized question sets and surveys for all critical functions at the locations, including cleanliness, merchandising sets, loss prevention and compliance.

Improvements 277

Improvements Mobile Customer Experience Management 277

Retail TouchPoints

DECEMBER 26, 2023

This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers. It explores the distinct expectations of baby boomer consumers, including the significant influence of visual content on their shopping experience.

eCommerce 243

eCommerce Customer Loyalty Mobile Consumer 243

Retail TouchPoints

MAY 31, 2022

However, according to findings in our 2022 Relevance Report , retail brands aren’t yet availing themselves of this actionable customer data — or if they are, they aren’t yet using it to deliver compelling customer experiences. The question is whether retailers can overcome the “experience gap.” Mobile search optimization.

Mobile 324

Mobile Customer Data Recommendation Fashion 324

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

JANUARY 3, 2022

To remain competitive — and capture as many online dollars as possible — retailers are prioritizing the customer experience and refining the purchasing journey, improving mobile and app capabilities, adding BOPIS (buy online, pick up in-store) and curbside delivery options, enhancing product page listings and more.

Merchant Services 276

Merchant Services Customer Retail Customer Experience 276

GetElastic

DECEMBER 12, 2017

It sounds like a scene from Star Trek, but voice recognition is already being used by some brands to transform the customer experience. The Spanish bank Santanders mobile app lets you log in and give a short voice command: “Pay Paulo $100 tomorrow.” The impact on customer experience: Your voice is now your password.

Customer Experience 144

Customer Experience Technology Customer eCommerce 144

Retail TouchPoints

AUGUST 11, 2023

In the past year, over half of surveyed consumers have felt confused or manipulated by tip screens, and 70% feel they’re being asked to tip too often. Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging.

Consumer 199

Consumer Payment Services Point of Sale POS 199

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 284

Sporting Goods Technology Omnichannel Operations 284

Retail TouchPoints

FEBRUARY 6, 2024

A survey we recently conducted of 2,000 consumers found that the vast majority of shoppers (85%) were uninterested in using AI to help make purchasing decisions. The data backs this up: according to one SpiceWorks survey , 78% of consumers believe brands should disclose when a given interaction is powered by AI.

Recommendation 280

Recommendation Customer Hobbies Technology 280

Retail TouchPoints

AUGUST 10, 2021

COVID-19 may have forced retailers to offer contactless payment options, but the move toward sustained use is clear; in a global Mastercard survey, 74% of customers said they will continue to use contactless payments in the future. But when a customer pays for their purchase via their mobile device, this risk is greatly reduced.

Payment Services 306

Payment Services Payments Customer Retail 306

Retail TouchPoints

JUNE 15, 2020

Consumer Pulse Survey conducted during the first week of June. When the Centers for Disease Control and Prevention (CDC) surveyed more than 4,000 U.S. Consumers have developed new shopping habits during the shutdowns, most notably a greater reliance on e-Commerce, contactless pickup and delivery and mobile payment methods.

eCommerce 136

eCommerce Consumer Retail Payment Services 136

Elsner

APRIL 23, 2020

That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. After Amazon, it’s the Walmart with a monthly mobile app user count of 86.05 From the above figures, it is clear that eCommerce mobile apps are a huge success. . Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Retail TouchPoints

JULY 12, 2023

A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns.

Payment Services 226

Payment Services Retail Point of Sale Supplies 226

RTP blog

AUGUST 13, 2018

Dads Love Mobile With video consumption on mobile accelerating, mobile video ads present an opportunity for brands to connect with dads at every step of the purchase process. In fact, one-third of the men surveyed in our study noted they plan to watch mobile videos for shopping advice.

Mobile 150

Mobile Games Supplies Travel 150

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 244

Retail Supplies Merchant Services Social Media 244

Retail TouchPoints

JANUARY 24, 2024

Implementing these tools ensures consistent communication across channels and provides a comprehensive view of customer interactions, whether they occur online, via mobile apps or in person.

B2B 236

B2B eCommerce BigCommerce Omnichannel 236

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. Improved Customer Experience.

Payment Services 260

Payment Services Small Business Retail Retail Customer Experience 260

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. A recent Mastercard survey suggested that 51% of U.S.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 231

Multi-channel POS Customer Data Mobile 231

Sailthru

OCTOBER 31, 2019

As mobile devices play a bigger role in more aspects of our lives, they’re becoming the common thread tying the entire customer experience together. We read most of our email on mobile devices. In fact, when we praise retailers for being omnichannel, what we increasingly mean by that is “mobile.” billion, a 9.3%

Mobile 87

Mobile Marketing Download Customer Experience 87

Retail TouchPoints

AUGUST 28, 2023

In fact, an Ipsos survey last year found that nearly 60% of consumers said they bought fewer items on impulse because of inflation , highlighting a direct correlation to consumers’ tightening wallets. An increase that significant is bound to curb some impulse buying behavior.

Mobile 199

Mobile Consumer Management Marketing 199

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 275

Merchant Services Retail Shipping Costs Customer Experience 275

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure. The combined 81%.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Retail TouchPoints

APRIL 25, 2024

“This partnership allows us to integrate expert advice throughout every stage of the customer’s shopping journey , as well as leverage these insights to unlock new levels of personalization and engagement for our customers and partners.”

Technology 210

Technology Consumer Channel Marketing 210