Ecommerce Platforms

JANUARY 12, 2023

The best POS system for grocery store selling will allow you to manage transactions and track inventory more effectively in a brick-and-mortar store. Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing.

POS 104

POS Payment Services lightspeed Shopify 104

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry. These learnings will collectively continue to help us refine our forward-looking store strategy.”

POS 260

POS Omnichannel Mobile Improvements 260

Optimizely

APRIL 18, 2019

To be able to provide a consistent experience that will turn casual browsers into loyal customers, you need to make sure you connect your in-store experience with your online marketing strategy. In either case, you need a consistent and delightful experience for your customers — no matter where they buy.

Marketing 299

Marketing POS Channel Clothing 299

Korona

SEPTEMBER 22, 2022

Among other reasons, the rising trends of online shopping, contactless payments, QR code use, click-and-collect, increased software integrations, and a stronger reliance on data are expected to strengthen the cloud POS market through the foreseeable future. The global cloud POS market is expected to reach $9 billion by 2026.

POS 52

POS Payment Services Point of Sale Payments 52

Retail TouchPoints

MAY 18, 2023

A well-crafted data strategy is the elixir to growth, especially for fast-growing brands with a strong omnichannel strategy,” Lisbona said in an interview with Retail TouchPoints.

POS 247

POS Channel B2C Social Media 247

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 271

Sporting Goods Technology Omnichannel Operations 271

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 219

Multi-channel POS Customer Data Mobile 219

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 105

POS Payment Services Payments Omnichannel 105

Korona

AUGUST 3, 2022

Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. This article discusses the benefits of eCommerce POS integration and how to integrate a point of sale system with your website. You’ll also learn more about choosing the best POS software for your business.

POS 52

POS eCommerce Point of Sale Payment Services 52

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Retailers should assess and appraise the size and value of their proprietary data by utilizing POS systems and purchase transactions. But unique challenges remain.

Retail 251

Retail Multi-channel Omnichannel Technology 251

iVend

AUGUST 17, 2022

From frictionless checkout to seamless ERP integrations, to built-in promotions, loyalty, and inventory management – a sophisticated Grocery POS offers everything a modern-day retailer needs to deliver convenience to their customers. iVend’s Grocery POS system is designed for convenience and speed. iVend Retail for Supermarket.

POS 52

POS Payment Services Point of Sale Leisure 52

Smile.io

MAY 15, 2024

There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5.

Retail 232

Retail Supplies Merchant Services Social Media 232

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems. Food Menus.

POS 52

POS Payment Services Point of Sale Events 52

Retail TouchPoints

SEPTEMBER 18, 2023

While this is hardly a prediction at this point since generative AI has been all the rage, I wouldn’t be doing my job if I didn’t mention it as a core part of retail holiday strategies this season. Increased Loyalty Perks Over the last several months, several prominent retailers have reevaluated their loyalty programs and strategies.

Retail 282

Retail Gifts Recommendation Consumer 282

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience. Linking stationary business with online business.

POS 221

POS Retail Information Customer Loyalty 221

Retail TouchPoints

JULY 3, 2023

We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc. market, we had the autonomy to redefine our go-to-market strategy.” However, reaching its current level of success — 308 U.S. When we came to the U.S. There’s a lot on the line.”

Management 260

Management Payment Services Payments Operations 260

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey.

Payment Services 184

Payment Services Payments Retail Sporting Goods 184

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience. And more loyalty will lead to better sales. Always have extra checkouts ready to go.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. These experience centers can benefit significantly from 5G to wow the customers. Tractor Supply Co.

Sporting Goods 233

Sporting Goods Payment Services Retail Supplies 233

iVend

SEPTEMBER 1, 2022

Based on what we know from previous recessions and the way in which retailers’ actions and approaches affected their performance and recovery, it would seem that the key focus areas for retail strategy in 2022 must be: Streamlining processes to reduce inefficiency and maximise staff productivity – front and back of house.

Technology 98

Technology Retail Payment Services POS 98

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Smile.io

APRIL 15, 2024

  PetSmart shows its commitment to fostering true brand loyalty once again by retroactively applying customers’ spending to their VIP status.  A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience.

Social Media 74

Social Media POS Gifts Events 74

Retail TouchPoints

MAY 4, 2021

Some of the company’s tech stack was 20 to 30 years old, and the need to play catch-up has been combined with a desire to create an even better technology infrastructure — one that benefits its customers, the participating network of FTD florists and the company itself. Discovering the ‘Unknown Unknowns’.

POS 204

POS Small Business Retail Shipping Costs Drop Ship 204

Retail TouchPoints

SEPTEMBER 1, 2023

A new POS system will create a centralized view of inventory for customers and associates, and improved WiFi — coupled with associate mobile POS devices — will help enrich customer service in stores. Can JCPenney Truly Differentiate Through Experience? More than 100 stores have gone through this refresh thus far.

POS 211

POS Merchant Services Supplies Improvements 211

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

Payment Services 183

Payment Services Payments Retail Social Media 183

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

POS 225

POS Apparel Gifts Shipping 225

Retail TouchPoints

DECEMBER 21, 2023

There are a few common examples of this “take no prisoners” strategy, but one of the most egregious is stripping the checkout of any features that could possibly stand between a shopper and their final purchase. Peter Karpas is CEO of Bold Commerce , the checkout company for leading omnichannel retailers and DTC brands.

Payments 243

Payments Retail Shipping Costs Social Media 243

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

NOVEMBER 11, 2021

On the diversity, equity and inclusion front, Stephen Wicks of BlackBusinessList.com and Deborah Biddle, Founder and Chief Consultant of The People Company, will examine the state of how DE&I strategies are executed at the store level. But should you sell on an already established marketplace, develop your own or use a hybrid strategy?

Merchant Services 294

Merchant Services Cryptocurrencies Payments Payment Services 294

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Smile.io

AUGUST 3, 2023

Select the one that will suit your business and ensure it has all the capabilities you need to create a great loyalty program experience for your customers. Based on your retention strategy, ask yourself: Are your competitors offering a loyalty program? Are your customers asking for a rewards and loyalty program?

Social Media 59

Social Media eCommerce Platforms POS Hobbies 59

Retail TouchPoints

JULY 15, 2022

But the retailers that invested in omnichannel capabilities were able to adapt and survive. The process began in March 2020, when Build-A-Bear and Deck Commerce tapped into the retailer’s POS to gain insight into the inventory feeds in five stores. Creating Joy Amid Uncertainty.

Omnichannel 284

Omnichannel Shipping Costs Fulfillment Gifts 284

Retail TouchPoints

MARCH 30, 2023

Retailers’ Reluctance to Put POS in the Cloud Stymies Unified Commerce Progress Many things can hamper retailers’ efforts to pursue a unified commerce strategy, from internal organizational silos to outmoded managerial incentive structures. Or ask a customer for their email address, or deliver a promotion?

POS 274

POS Omnichannel Webinar Point of Sale 274

Korona

MARCH 23, 2022

Your POS data can help you forecast what types of purchasing patterns will emerge within particular time frames and at what locations to fulfill orders for your customers. A smart system like KORONA POS can help you foresee when and where you will need more stock in your stores to keep sales steady and cash flow healthy.

Payment Services 52

Payment Services POS Retail Social Media 52

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Inventory service challenges are not just operational hiccups but critical barriers that impede customer satisfaction and business growth.

Omnichannel 130

Omnichannel Multi-channel Retail eCommerce Platforms 130