Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. As a result, associate training and engagement came to the forefront. Let’s begin the countdown… 5.

Retail 237

Retail Supplies Merchant Services Social Media 237

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 203

Customer Loyalty Customer Retail Shipping Costs 203

lateshipment

JULY 12, 2022

Negative comments from dissatisfied customers could drive potential customers to your competition. Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. BOPUS Provides a Better Customer Experience. BOPUS Offers Free Shipping.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Gifts 200

Gifts Department Stores Shipping Events 200

Retail TouchPoints

NOVEMBER 30, 2022

RTP: Which in-store technologies are you using to strengthen the customer omnichannel experience? Twidwell: We didn’t need to adopt any new technology, because our in-store shopping experience is very high-touch, as are the post-purchase marketing follow-ups.

Customer 261

Customer Shipping Events Clothing 261

Retail TouchPoints

DECEMBER 13, 2021

This includes things like optimizing pick, pack and ship in stores with AI-based solutions. Whether you’re helping a customer or you’re doing pick and pack or live training, you can be wearing Google Glass on your face and it could be guiding you. And then the final bucket is optimizing operations.

Channel 182

Channel Omnichannel Retail Merchant Services 182

OrderDynamics

JANUARY 10, 2019

How Is Omnichannel Retail Strategy Like a Board Game’s? Since then, I realized the strategy of a game called “Ticket to Ride” is similar to an omnichannel retail strategy. The game cards contain different types of trains and colours that each player has to follow. Connection to Omnichannel Retail Strategy?

Games 50

Games Omnichannel Retail Fulfillment 50

Omnisend

MAY 5, 2021

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Retail TouchPoints

AUGUST 19, 2022

But consumers aren’t just buying items online and having them shipped to the house. That’s a pretty good indication that we’re moving the dial more toward blended omnichannel experiences. Retailers are looking to take menial tasks away from store employees so they can provide better service to the customer.

Technology 254

Technology Shipping Costs Omnichannel Mobile 254

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store.

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store.

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

Optimizely

JUNE 21, 2018

Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. All your customers care about is having a fantastic buying experience. This is exactly why it’s so important to have an omnichannel marketing strategy.

Workshop 312

Workshop Travel Channel Customer Experience 312

Retail TouchPoints

FEBRUARY 9, 2022

There’s a different set of challenges for brands that are using pop-ups to go from DTC to omnichannel. These brands often find it tough to scale for this environment in terms of things like training staff, wrapping up a product, maintaining inventory — things they hadn’t had to do when they were just selling online.

Food and Beverages 259

Food and Beverages Social Media Operations Automotive 259

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. have increased investments in employee training/engagement this year).

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Retail TouchPoints

FEBRUARY 18, 2021

It supports the consultative experience that’s a definer for how consumers want to be treated.” An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. To execute flawlessly, the appointment experience needs to integrate with all other systems.

Retail 286

Retail Beauty and Health Books Omnichannel 286

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payments 223

Payments Payment Services Customer Experience Social Media 223

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience. But training should go a little further than that.

Improvements 98

Improvements Payment Services POS Payments 98

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. Most retailers act as the final link in the chain that takes products from a creator to a customer.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

JULY 11, 2023

. “Prime Day draws a massive amount of traffic to the site, usually looking for big-ticket items, but it creates opportunities that benefit all sellers during a time of the year when sales are usually the weakest ,” said Bradley Sutton, Director of Training at Amazon seller software Helium 10 in comments shared with Retail TouchPoints.

Small Business Retail 154

Small Business Retail Shipping Costs Payment Services Shipping 154

Smile.io

APRIL 15, 2024

  PetSmart shows its commitment to fostering true brand loyalty once again by retroactively applying customers’ spending to their VIP status.  A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience.

Social Media 75

Social Media POS Gifts Events 75

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Omnisend

APRIL 15, 2021

Develop an omnichannel loyalty program. Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. Even more helpful would be including an app that could send your customers texts and push notifications.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Omnisend

APRIL 15, 2021

Develop an omnichannel loyalty program. Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. Even more helpful would be including an app that could send your customers texts and push notifications.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. Plus, companies can personalize the customer experience by collecting shopper details at checkout and adding notes to sales.

POS 104

POS lightspeed Shopify Payment Services 104

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Shopify Plus and POS are great options for omnichannel commerce.  Ensure your social media team is trained and equipped to handle customer inquiries.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

PFS

FEBRUARY 27, 2020

This means doubled freight and labor costs and a less than ideal customer experience. Split shipments also require omnichannel systems capable of optimizing inventory across channels and equipping stores to fulfill online orders where possible. Focus on the customer experience. Online shopping preferred.

eCommerce 52

eCommerce Shipping Costs Supplies Fulfillment 52

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. There’s no quick fix to transform your enterprise for the omnichannel 2.0

Omnichannel 312

Omnichannel Shipping Costs Shipping Fulfillment 312

Retail TouchPoints

SEPTEMBER 9, 2020

The platform also wanted to create a positive customer experience for sellers. All you have to do is describe your items, send us some photos, ship in your jewelry box and we do the rest.”. Worthy has developed proprietary in-house solutions that use machine learning to offer a more personalized shopper journey on its web site.

Jewelry 198

Jewelry Shipping Costs eCommerce Mobile 198

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Kissmetrics

MARCH 30, 2018

According to 2017 BigCommerce study , 58% of US consumers hate paying for shipping, and 34% think product return process is difficult when shopping online. But ultimately from a business perspective, you want to provide seamless and consistent customer experience across all sales channels and reach that omnichannel zen.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Omnisend

JUNE 17, 2021

But how do you pair them with an omnichannel approach to create a fantastic customer experience? Whether it’s through order updates, welcome emails in brand voice, or well-targeted personal texts, communicating with your customers via multiple touchpoints creates a great customer experience.

Subscription 78

Subscription Shipping Costs Customer Merchant Services 78

ESW

JULY 22, 2019

Having data in separate tools that are focused on different tasks like inventory management, payments, and shipping logistics can cause lags in the entire ecosystem. Integrating systems on the back end may require hiring and training of new developers. . “A This can immediately translate to a better customer experience.

eCommerce 60

eCommerce Payment Services Multi-channel Shipping Costs 60

Korona

MARCH 23, 2022

Enhanced Payment and Shipping Options. Here are some things you can do to help keep products flowing: Ship From Store. Here are some things you can do to help keep products flowing: Ship From Store. Move away from distribution center fulfillment models and ship directly from your stores. Omnichannel Retail Trends .

Payment Services 52

Payment Services POS Retail Social Media 52

Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. Sharon Gee: People aren’t going to forget their new digital training; they’re not going to forget how to shop online for groceries.

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

Retail TouchPoints

DECEMBER 26, 2022

A Nielsen IQ Omnichannel Shopping Fundamentals Survey found that 61% of participants would like orders delivered as fast as possible, compared with 39% who indicated they would accept a slower delivery speed. online shoppers expect free two- to three-day shipping.”. Shipping everything via ground, which results in slow delivery times.

Fulfillment 162

Fulfillment Omnichannel Shipping Costs Drop Ship 162

Smile.io

MAY 26, 2023

Where the Target Circle rewards program hits the bullseye Target’s dedication to providing an excellent customer experience pays off in a big way for many aspects of their rewards program.  Mobile-friendly experiences are those that take the value customers can get on their computers and mirror it on their phones.

Payment Services 46

Payment Services Mobile Shipping Costs Customer Experience 46