RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

The initial crucial step involves examining current trends and formulating adaptive strategies. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve. Here are the top innovative retail trends to watch in 2024.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

365 Retail

OCTOBER 27, 2022

It is easy to follow the general trend when it comes to discounting and follow suit because every other business is doing it. It can be daunting to try and stand out from the crowd and compete against the retail giants during the Money Quarter. Make sure you keep expenses under control during Q4. 3 – Pricing and Discounting.

Online Retail 98

Online Retail Retail Supplies Banking 98

TradeGecko

APRIL 9, 2019

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. In recent years, online retail sales reached an incredible $2.3 trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally.

Customer Experience 137

Customer Experience Technology eCommerce Improvements 137

Retail TouchPoints

MAY 27, 2024

Satisfaction is the gauge that retailers use to measure their performance. Positively, 73% of online shoppers say they received good or excellent customer service from online retailers. Think year-round love with these five critical customer service tips.

Live Chat 209

Live Chat Customer Social Media eCommerce 209

Wiser

APRIL 21, 2020

Multiple eCommerce retailers were grouped into these categories based on the type of products sold. Then, the prices of those products were reviewed before and after the spread of COVID-19 to surface any possible trends. This data demonstrates that COVID-19 has changed how online retailers price their products.

Online Retail 129

Online Retail Beauty and Health Outdoor Electronics 129

Retail TouchPoints

JANUARY 2, 2024

Over the last decade, retail brands like H&M, Zara and Urban Outfitters have anticipated this trend and launched apps to keep up with the ecommerce boom — a smart move considering it’s predicted that m-commerce (or mobile commerce) will account for 40.4% Look at Asos, arguably an industry leader in online retail personalization.

Improvements 211

Improvements Retail Mobile Customer Experience 211

Retail TouchPoints

NOVEMBER 19, 2020

Jenn Henry, Senior Director of Global Brand for eBay, shares how the company translates its learnings into tools and resources that will help both small businesses and online consumers navigate this rapidly changing retail arena, including features such as: A Seller-Initiated Offer option; New Time Away and augmented Best Match.

Small Business Retail 154

Small Business Retail Shipping Costs eCommerce Online Retail 154

Retail TouchPoints

SEPTEMBER 4, 2023

The appeal of in-person retail shopping may have diminished in recent years, as ongoing industry trends underscore the unrivaled convenience of online shopping. online retail sales will reach $1.6 Analysts project that U.S. trillion by 2027.

Payment Services 214

Payment Services Payments eCommerce Customer Experience 214

Retail TouchPoints

MARCH 8, 2023

Below are four ways ecommerce and online retailers can get rid of excess inventory while maintaining brand image and using trends consumers are relying on. Retailers operating successful business models are able to cycle out current inventory to make more room for new in-store and online inventory.

Shipping Costs 219

Shipping Costs eCommerce Payment Services Customer Experience 219

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. However, strong headwinds threaten continued growth as retail businesses face ongoing disruption from the pandemic, supply chain challenges, and climate change. Probably not. Embrace SMS Marketing.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

AUGUST 17, 2023

AliExpress , the international online retail marketplace operated by Alibaba International Digital Commerce Group, is celebrating its collaboration with actress and comedian Tiffany Haddish by embarking on a pop-up store “tour” around Los Angeles. The tour is AliExpress’ first foray into the U.S., in a statement.

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eCommerce Travel Fashion Online Retail 234

365 Retail

DECEMBER 7, 2021

Starting a retail business can be challenging nowadays due to the amount of competition you face, especially in online sales. Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Retail TouchPoints

AUGUST 17, 2021

Retailers know that instead of being ahead of the curve, they need to be IN the curve, responding to changes as they happen. For pureplay online retailers, this is standard stuff. As a result, Matches can focus the store on the customer experience, knowing that requested products will arrive in 90 minutes.

Retail 273

Retail Social Media Events Technology 273

Wiser

MAY 28, 2024

This includes tracking SKU-level sales data, customer feedback, and market trends. Tools like retail analytics software can automate this data collection and analysis, providing actionable insights that help brands focus their improvement efforts more effectively.

Marketing 78

Marketing eCommerce Platforms eCommerce SEO 78

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 252

Technology Retail Customer Experience Presentation 252

Retail TouchPoints

JANUARY 17, 2023

The ghosting trend doesn’t just happen in romantic relationships — in an increasingly digital world, ghosting can just as likely take place at work or with an online retailer. The recent trend of “quiet quitting” can be looked at as another form of ghosting, as employees slowly begin ignoring their job responsibilities.

Customer 308

Customer Customer Data Other Marketing 308

Omnisend

MAY 18, 2021

In today’s digital era, it’s comparatively easy to access CBD products online and in-person across the globe. Here, we examine the newest CBD eCommerce trends retailers should learn before selling in the coming years. These transactions, via online retail stores, are known as CBD ecommerce. What Is CBD Ecommerce?

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

ESW

JANUARY 8, 2020

Some traditional luxury brands have successfully made the transition online, however. Having seen the success of multi-brand retail shops, luxury company LVMH — owner of brands like Louis Vuitton and Dior — launched its own online retail store in 2017, Luxe Digital’s Samantha Woodworth notes. Not anymore.

Consumer 103

Consumer Social Media Retail Marketing 103

Retail TouchPoints

OCTOBER 16, 2023

With the holiday shopping frenzy fast approaching, here are three ways for online retailers to maximize their collection of zero-party data during the Black Friday and Cyber Monday rush. This ensures that you’re staying on top of where your customers are and not wasting money on acquisition efforts.

Social Media 248

Social Media Consumer Information Marketing 248

Retail TouchPoints

MARCH 31, 2022

For example, soda drinkers remain extremely loyal to their beverage of choice, with some research tracking brand loyalty at over 95% in this category that continues to buck the trend. The Value of Online Retail Sources Varies by Category. Shopper Promiscuity is Here to Stay.

Marketing 261

Marketing Online Retail Information Consumer 261

Retail TouchPoints

SEPTEMBER 21, 2023

Use AI to preemptively identify potential shipping delays or issues and inform customers before they reach out, demonstrating both efficiency and care. Feedback loop: Implement AI-driven feedback systems to continuously gather and analyze customer feedback.

eCommerce 261

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 261

Retail TouchPoints

OCTOBER 18, 2023

retailers are likely to be experiencing similar trends. Our system provides a full suite of retailer reports and dashboards. The power is in spotting the trends and taking timely action to stamp out returns fraud activity, wherever in the world it is happening.

Payment Services 220

Payment Services Shipping Costs Payments Shipping 220

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 228

Shipping Costs Payment Services Merchant Services Payments 228

TradeGecko

APRIL 9, 2019

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. In recent years, online retail sales reached an incredible $2.3 trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally.

Technology 60

Technology Customer Experience eCommerce Small Business Retail 60

Retail TouchPoints

SEPTEMBER 18, 2023

Lastly, finely tuned demand forecasting and management tools will be especially useful, and better than ever thanks to retailers fully leaning into AI, during such a uniquely conservative season — one where consumers are watching their pocketbooks while also still being open to gifting.

Retail 268

Retail Gifts Recommendation Consumer 268

PFS

DECEMBER 20, 2019

2) Online shopping is increasing for a multitude of factors. To gauge some of these causes and see where the retail industry is heading, explore our predictions below. Personalizing the Customer Experience. While the future of eCommerce can yield many uncertainties, one trend stands out. trillion. (1)

eCommerce 40

eCommerce Beauty and Health Food and Beverages Fulfillment 40

Retail TouchPoints

JANUARY 27, 2021

However, a question mark still hangs over where they spent their money, as research showed that since the beginning of the pandemic, 49% of shoppers have been purchasing more online. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market.

Retail 274

Retail Social Media Channel Multichannel 274

Korona

MARCH 23, 2022

Retail Technology Trends. While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Omnichannel Retail Trends . Retail Technology Trends. Customized Experience.

Payment Services 52

Payment Services POS Retail Social Media 52

Korona

JULY 2, 2021

Customer experience was often assessed based on a few physical elements of contact between the customer and the establishment: Are the employees helpful? Is the store able to offer the product the customer is specifically looking for? The good news is that starting an online business is easier than ever!

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Retail TouchPoints

SEPTEMBER 12, 2022

Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Even if customers are persistent and buy your products from resellers on secondary markets, you’re still missing out on so much.

Retail 228

Retail Beauty and Health eCommerce Social Media 228

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

ecomdash

JANUARY 22, 2019

Last year saw new tech clashing with old methodologies, with business trends wavering from old-fashioned to ultra-modern. Even after the dust has settled, it’s still too close to call which side won… So where does that leave the ecommerce trends of 2019? Hybrid Online and Offline Shopping. Consumer Spending is Up. in Q3 2018.

Consumer 76

Consumer eCommerce Retail Reference 76

ESW

MAY 29, 2024

However, venturing into the international market presents a myriad of challenges—from navigating complex logistics to ensuring a seamless customer experience across diverse cultures. All those things ensure a smooth and reliable customer experience. How will we prioritise the customer experience?

Payment Services 78

Payment Services eCommerce Payments Shipping Costs 78

Korona

NOVEMBER 10, 2022

By considering your customers’ needs, you build their trust and make the experience as pleasant as possible. Personalize your customer experience. Customers expect companies to understand their unique tastes and preferences and to engage them as individuals rather than as customer types or segments.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Retail TouchPoints

AUGUST 10, 2021

Rite Aid Chief Retail Officer Andrew Persaud will discuss how the retailer’s reimagining of the traditional store experience has created closer connections with its customers. In another session, Melissa Gonzalez will reveal why pop-ups represent the newest trend in agile store formats.

Events 261

Events Supplies Omnichannel Consumer 261

Frooition

JANUARY 18, 2019

Your efforts to continue that experience through the course of their buying journey are important, but will be useless without the hook of that initial good impression. I’m going to take you through some digital branding trends that are currently making real impact. Stop thinking of Millenials as young customers.

Social Media 55

Social Media eCommerce Travel Article 55

RTP blog

FEBRUARY 11, 2019

It’s become one of the largest challenges facing online retailers and e-Commerce companies today. So how can e-Commerce companies create more captivating and impactful experiences? Translation: consumer experience. Retailers can guarantee this through secure payments, world-class returns and seamless insurance offerings.

eCommerce 150

eCommerce Consumer Payment Services eCommerce Platforms 150