iVend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Check out our flexible POS, loyalty program and inventory visibility systems. DC returns carry the risk of slowing down outbound operations and therefore customer experience and future sales.

Customer Experience 98

Customer Experience Management Customer POS 98

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Nonetheless, there are some key strategies that you can focus on from the start.

Customer Experience 94

Customer Experience Improvements Customer POS 94

iVend

SEPTEMBER 1, 2022

iVend Success Stories iVend’s retail technology enables retailers to build resilience. How can retail technology help retail stores to prepare for recession? Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience.

Technology 98

Technology Retail Payment Services POS 98

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 318

Sporting Goods Technology Omnichannel Operations 318

Korona

SEPTEMBER 22, 2022

Among other reasons, the rising trends of online shopping, contactless payments, QR code use, click-and-collect, increased software integrations, and a stronger reliance on data are expected to strengthen the cloud POS market through the foreseeable future. The global cloud POS market is expected to reach $9 billion by 2026.

POS 52

POS Payment Services Point of Sale Payments 52

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

Retail 256

Retail Clothing Events Games 256

365 Retail

MARCH 2, 2023

The economic uncertainty is creating a great deal of pressure on high-street firms, which is why the time is right to invest in technology. Why Invest In Technology Now? Just What Can Technology Do For Business? Other tech-based initiatives enhance the in-store experience too, such as self-serve checkouts.

Technology 73

Technology Customer Experience POS Point of Sale 73

Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics. In addition to Aptos, Crocs partnered closely with retail strategy company Sophelle on the deployment. “We Canada and Europe.

POS 147

POS Customer Payment Services Social Media 147

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 263

Retail Supplies Merchant Services Social Media 263

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Retail has set the standard for media networks, with brands like Ulta and Target making concerted efforts to boost their ad sales technology.

Retail 287

Retail Multi-channel Omnichannel Technology 287

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 105

POS Payment Services Payments Omnichannel 105

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Additionally, as the market shifted with new technologies coming in, such as the DVD, and later to internet viewing devices, the rigid nature of the TV/VCR combo solution forced it into extinction.

Customer Experience 133

Customer Experience Customer eCommerce Presentation 133

Retail TouchPoints

MARCH 2, 2021

Before any of us confronted the new reality of a global pandemic, retailers were already interested in the potential benefits of frictionless technology. From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

iVend

AUGUST 17, 2022

From frictionless checkout to seamless ERP integrations, to built-in promotions, loyalty, and inventory management – a sophisticated Grocery POS offers everything a modern-day retailer needs to deliver convenience to their customers. iVend’s Grocery POS system is designed for convenience and speed. iVend Retail for Supermarket.

POS 52

POS Payment Services Point of Sale Leisure 52

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Additionally, as the market shifted with new technologies coming in, such as the DVD, and later to internet viewing devices, the rigid nature of the TV/VCR combo solution forced it into extinction.

Customer Experience 133

Customer Experience Customer Presentation eCommerce 133

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Exceptional customer experience.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

Retail TouchPoints

JUNE 17, 2020

The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers in stores longer — touching and feeling products and having long, passionate conversations with associates. That means using technology to focus less on razzle-dazzle and more on practicality.

Technology 167

Technology Beauty and Health Retail POS 167

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. All of the technology to make this happen exists today; it’s mostly a matter of tying AI search to checkout systems.

Retail 289

Retail Mobile Consumer Operations 289

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). The problem, however, is that delivering CX isn’t as straightforward as it seems, and it requires merchants to be continually learning and updating their strategy.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

FEBRUARY 23, 2023

Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. The trick is to make sure the benefits outweigh the inconvenience of learning a new technology.

Retail 277

Retail Technology Customer Experience Consumer 277

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Providing Various Payments Technologies.

Payment Services 233

Payment Services Payments Retail Sporting Goods 233

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 257

POS Merchant Services Supplies Improvements 257

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems. Food Menus.

POS 52

POS Payment Services Point of Sale Events 52

Retail TouchPoints

JULY 3, 2023

stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc.

Management 278

Management Payment Services Payments Operations 278

Retail TouchPoints

NOVEMBER 1, 2023

Fraudsters use the same advanced technologies — but with malicious intent. While a much-needed update, it will introduce higher workloads, newer technology, possible process delays and frustration with more stringent submission requirements. In short, an ever-changing industry makes it hard to create effective response strategies.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

Retail TouchPoints

JANUARY 12, 2024

Amazon ’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums, university campuses, convenience stores and theme parks. Once we evaluate its impact post-launch, we will determine how this technology might be utilized on our other campuses.”

Food and Beverages 264

Food and Beverages Payment Services Technology Apparel 264

Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As ” The retailer has been using its flagship store in Manhattan’s Chelsea neighborhood as a technology testing ground.

Customer Experience 246

Customer Experience Technology Improvements Information 246

Retail TouchPoints

SEPTEMBER 18, 2023

While this is hardly a prediction at this point since generative AI has been all the rage, I wouldn’t be doing my job if I didn’t mention it as a core part of retail holiday strategies this season. Increased Loyalty Perks Over the last several months, several prominent retailers have reevaluated their loyalty programs and strategies.

Retail 324

Retail Gifts Recommendation Consumer 324

Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. These experience centers can benefit significantly from 5G to wow the customers. Tractor Supply Co.

Sporting Goods 263

Sporting Goods Payment Services Retail Supplies 263

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience. Linking stationary business with online business.

POS 225

POS Retail Information Customer Loyalty 225

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. The COVID-19 pandemic changed how people think, live, shop, and work.

Merchant Services 57

Merchant Services Technology Payment Services Payments 57

Retail TouchPoints

APRIL 25, 2024

Plus, despite all the vocal naysayers, many consumers actually like the technology. Certainly the heightened sensitivity and hype right now around theft and OCR [organized retail crime] has swayed retailers to some extent in their SCO strategies, but longer term it remains to be seen if that will have a dent on broader adoption.”

Payment Services 247

Payment Services Technology Consumer Retail 247

Retail TouchPoints

MAY 12, 2021

The solution will let customers walk in, select the items they want, place them on the Mashgin kiosk tray and have all items recognized and totaled without the need to scan any barcodes. Mashgin is the first initiative of a comprehensive innovation strategy Delek is employing to create a unique shopping experience for its customers.”.

POS 200

POS Mobile Technology Improvements 200

iVend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. iVend Mobile POS Mobile POS in retail engages and delights shoppers. Using mobile POS engages shoppers, and sets a retailer apart from the competition.

POS 97

POS Point of Sale Mobile Payment Services 97

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience. And more loyalty will lead to better sales. Always have extra checkouts ready to go.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

MAY 4, 2021

When FTD was founded in 1910, it represented the absolute cutting edge in technology (the “T” in the name stood for the “telegraph” connecting a network of 13 florists). Key changes have included the addition of a mobile component to support Mercury HQ, which manages the company’s POS solution, along with improved order routing processes.

POS 243

POS Small Business Retail Shipping Costs Drop Ship 243