Retail TouchPoints

JANUARY 3, 2023

“If discoverability is your claim to fame, then play up your offerings and lean into surprise,” recommended Arielle Feger a newsletter analyst at Insider Intelligence. But if convenience is what you aim to offer, emphasize a seamless customer journey and customer discounts.” “It’s OK if they pause for a month or two.

Subscription 237

Subscription Beauty and Health Food and Beverages Shipping Costs 237

Omnisend

JANUARY 10, 2024

This involves carefully engaging with them at every stage—from first finding out about your brand to becoming a loyal customer. To help you build a rock-solid email lifecycle marketing strategy, we’ve put together tips and examples you can use for inspiration. Improve your products based on customer feedback. Let’s get started.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

lateshipment

OCTOBER 12, 2023

Here are a few last-minute tips and tricks that can help you with your whole BFCM strategy. Last minute tips and tricks for BFCM 1. Retarget buyers with Banners and pop-ups in session Banners and pop-ups would be something that brands already do when a customer enters the website. We live in a relationship economy.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Wiser

JULY 11, 2022

Customer preferences rarely stay static for long and ensuring that you are up-to-date with trends and consumer demand can be essential to success. Maintaining Customer Loyalty. This can eventually lead to negative employee-customer experiences—hurting your brand image. Here are some tips on how to do it: No.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Ecommerce Platforms

NOVEMBER 3, 2022

So, here we'll provide our nine top tips for preparing your Black Friday eCommerce strategy. From engaging with customers to creating a social media presence to managing inventory, read on to learn how to ready your business for Black Friday. Black Friday Ecommerce Strategy – Tip 1: Social Media Marketing.

eCommerce 104

eCommerce Social Media Multichannel Beauty and Health 104

lateshipment

OCTOBER 9, 2023

77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized experience ( Forrester ). Better user experience: More and more relevance your customer finds in your brand and in your products through personalization, stronger the relationship you can cement with your customers.

eCommerce 130

eCommerce Gifts Social Media Recommendation 130

Retail TouchPoints

AUGUST 15, 2023

In a recent special report, Retail TouchPoints outlined key trends driving the evolution of post-purchase experiences, and five key things brands need to do to get it right. 1. Instead of an upsell, use post-purchase messaging to provide helpful information about the product that’s coming,” Pfeiffer recommended.

Live Chat 177

Live Chat Merchant Services Recommendation Customer Experience 177

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

Additionally, it’s not just AI; retail brands can also look to other innovative technologies such as augmented reality (AR), virtual reality (VR), and voice assistants to provide a more conversational and convenient shopping experience. This can help retailers increase sales and build customer loyalty.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Kissmetrics

JUNE 21, 2021

From a potential buyer’s perspective, if your existing customers are happy enough with your company to recommend it, that speaks volumes about your business. It’s not just about getting customers, though. Ninety-two percent of customers say they’d buy based on the recommendations of their friends and family.

Social Media 285

Social Media Reference Recommendation Books 285

Retail TouchPoints

JUNE 10, 2022

Those younger generations are very eager and willing to spend their money digitally through online platforms and social media. You’re not going to get it in real time like you currently expect to, so you’re going to have to be engaged in the experience with your customers in order to see what’s happening.”.

Social Media 248

Social Media Channel Technology Travel 248

Retail TouchPoints

OCTOBER 16, 2023

This is especially true during Black Friday and Cyber Monday, when more personalized and entertaining experiences are needed to capture attention amidst the noise. This data can then inform personalized marketing campaigns, showcasing tailored product recommendations that align with each customer’s unique style.

Social Media 251

Social Media Consumer Information Marketing 251

lateshipment

SEPTEMBER 12, 2023

BFCM Scratch and Reveal Campaign Walmart utilized social media in the game. Its a unique strategy in which Walmart asked customers to use a filter on Tik Tok to unwrap their present and that gave them the coupon code. Integrate all channels of communication and approach your customers to provide the best customer experience.

Social Media 130

Social Media Multi-channel eCommerce Events 130

RetailMinded

FEBRUARY 18, 2023

However, even though the retail industry is known for impulsive purchases, businesses are struggling to engage existing customers and encourage them to place repeat orders. In this post, we shall share the top 8 tips to encourage customers into making repeat purchases. Here are some tips to boost your retargeting ad conversions.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Kissmetrics

APRIL 23, 2021

Some people think it’s just social media monitoring, while others believe it has something to do with public relations, and still others have no idea the impact it can have on sales. No matter the size of your business, people are talking about you, including prospects, customers, clients, and their friends.

Definition 362

Definition Management Social Media SEO 362

Kissmetrics

APRIL 20, 2021

More than likely, marketers who struggle to win customers either haven’t been prospecting the right way or aren’t putting in enough effort. In this in-depth article, you’ll learn how to leverage the power of the human brain with neuroscience sales tips. He’s a sought-after public speaker and social media influencer.

SEO 339

SEO Other Blog Marketing 339

Groove

NOVEMBER 17, 2020

Though both are great for increasing efficiency and creating a positive customer experience, we recommend keeping your core needs in mind when making a decision. Klaviyo is a marketing automation platform that provides the tools necessary for online businesses to build meaningful customer relationships. What Is Klaviyo?

BigCommerce 368

BigCommerce Social Media Customer Data Recommendation 368

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. But, again, you can go further.

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89

lateshipment

AUGUST 13, 2021

This gives you little to no control over the quality, which significantly impacts customer loyalty and store reputation Hard to build your brand : When customers receive the product, they only care about the product, and not the shopping experience since you’re just the messenger. 6 top tips to prepare your dropshipping store.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

OCTOBER 2, 2023

Bonus tip: If you can offer express delivery to the customer;’s location, target them through local SEO. Optimize your website for mobile to increase holiday sales Experts always recommend e-commerce websites to optimize for mobile, keeping it mobile first. Here are some tips to improve mobile conversion rates 4.

eCommerce 130

eCommerce X-cart Shipping Costs Shipping 130

Kissmetrics

AUGUST 13, 2020

Digital marketing covers everything from SEO and content marketing to email campaigns, social media strategy, and video marketing too. They’ve designed high-end customer experiences for companies like Red Bull, Microsoft, IBM, and Hilton but they also work with smaller boutique brands as well.

Marketing 361

Marketing Social Media SEO Workshop 361

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. To provide exceptional customer service, train your staff to be friendly, helpful, and responsive to customer needs. Highlight the benefits of the program and explain how it works.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Kissmetrics

JULY 8, 2021

The tool helps brands of all types and sizes create social media contests that drive sales, increase followers, and collect leads. Add links to your store on other channels, including your Instagram description (or bio), website, other social media pages, and email signature. Prioritize Customer Experience.

eCommerce 362

eCommerce Shipping Costs Social Media Customer Experience 362

Onilab User Guides

DECEMBER 6, 2018

With the rising influence of social media on all spheres of our lives, brands that don’t utilize social networks for self – promotion will drop out of the game in no time. Social networks provide availability, speed, and ease of use – everything that customers seek today. A research by Marketing Supply Co.

Social Media 45

Social Media Magento eCommerce Books 45

Retail TouchPoints

AUGUST 17, 2022

In this piece, I’ll walk you through eight key ecommerce automation areas and strategies and will share expert tips that can and already do drive sustainable and profitable growth for companies of all sizes from all around the world, and I’ll explain why automating those bits of an ecommerce process matters. Incident management. “On

eCommerce 354

eCommerce Payment Services Channel Social Media 354

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Kissmetrics

MAY 26, 2021

As we’ve said, bots can be useful , such as indexing for a search engine or improving customer experiences. This may come in the form of flooding a page or forum with comments, driving up purchases or popularity of something to stir up interest, bumping up social media interaction to improve views, or other ways to “game the system.”.

eCommerce 274

eCommerce Other Social Media Information 274

Smile.io

JANUARY 18, 2022

On top of that, 64% of customers find order confirmation emails the most valuable of all email communications they receive from a brand. Needless to say, there are lots of opportunities to leverage these awesome emails to grow your business and provide a better customer experience. What are transactional emails?

Shipping Costs 63

Shipping Costs Merchant Services Shipping Customer Retention 63

Smile.io

MAY 15, 2024

Positioning —How do you want customers to perceive your business compared to competitors? Promise —What values and customer experience can customers expect every time they engage with you? Ensure your social media team is trained and equipped to handle customer inquiries.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

RetailMinded

MARCH 22, 2021

This creates a connection between your online and offline store and is a much easier option for your customers. . If you are ready to make the shift, below is a list of important tips we put together to help make things a little less complicated. . Improved customer experience with loyalty programs , gift cards, and special offers.

eCommerce 99

eCommerce Shipping Costs Retail Social Media 99

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Groove

APRIL 11, 2022

Tips For Developing An eCommerce Website. We recommended creating a few buyer personas to better understand the majority of your target audience. We recommend investing in a tool that lets you fine tune merchandising rules and offer personalized product recommendations based on each shopper’s behavior.

Merchant Services 195

Merchant Services eCommerce Live Chat BigCommerce 195

Retail TouchPoints

OCTOBER 21, 2022

McKinsey calls this embedded finance — when a financial product or solution is placed in a non-financial setting, for example on a social media platform or in a store (private label credit cards are one old-school example). The Venmo homepage feed mimics that of social media sites. Denise Leonhard, VP and GM, Venmo.

Payments 294

Payments Merchant Services Payment Services PayPal 294

RETAIL MANAGEMENT SOFTWARE

JUNE 12, 2023

With the rise of e-commerce, traditional brick-and-mortar stores are finding it increasingly difficult to engage customers and boost sales. Effective digital merchandising can increase sales, boost customer engagement, and enhance the customer experience. That’s why digital merchandising is more important than ever.

Customer 83

Customer Social Media Mobile eCommerce 83

Retail TouchPoints

NOVEMBER 8, 2022

Adore Me creators also get access to Creators Digest, where they can meet fellow creators, get social media tips and even share their own content. Use influencer feedback to improve the brand experience: Brands and retailers are leaning into first-party, zero-party and behavioral data to find ways to innovate and differentiate.

Social Media 196

Social Media Events Marketing Gifts 196

Smile.io

OCTOBER 25, 2023

The most common (and effective) point-earning actions are designed to incentivize customers to sign up for your loyalty program.    Some of the main types of actions to reward customers are:  Setting up an account. Engaging with your store on social media. Give your customers something to get excited about.

Shopify 72

Shopify Social Media Blog eCommerce 72