Retail TouchPoints

JANUARY 23, 2024

I’ve been through restructurings and Chapter 11s, and I both don’t recommend it [on a personal level] and do recommend it [as a learning experience]. “Risk assessment is a muscle [that finance people have to develop],” said Dayna Quanbeck, CFO and COO for Rothy’s.

ACH 279

ACH Multi-channel Technology Customer Retention 279

Retail TouchPoints

OCTOBER 31, 2023

Through the effective use of their customer data and clienteling capabilities, retailers can craft deeply personalized shopping experiences, making the wardrobe refresh portion of the RTO journey much more enjoyable for the customer.

Customer 279

Customer Retail Recommendation Fashion 279

Retail TouchPoints

NOVEMBER 3, 2021

To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Customer expectations are at an all-time high, and if you are unable to deliver in line with the expectation, chances are likely someone else will. Getting Closer to Your Customers.

Recommendation 147

Recommendation Customer Retail Social Media 147

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

The initial crucial step involves examining current trends and formulating adaptive strategies. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve. Here are the top innovative retail trends to watch in 2024.

Payment Services 99

Payment Services Retail Supplies Omnichannel 99

UpSellIt

JANUARY 13, 2022

As companies launch new initiatives, it’s crucial to examine emerging affiliate marketing trends in the new year to ensure success for your brand. Affiliate Marketing Trends for 2022. To run a successful affiliate program, it’s important to stay on top of emerging trends. Recommendations. Recommendations.

Marketing 138

Marketing Social Media Recommendation Channel 138

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. eCommerce businesses should consider investing in AR applications and product visualization tools to keep up with this trend.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

iVend

JULY 8, 2021

Trends that were ‘bubbling under’ accelerated rapidly courtesy of COVID and retail looks very different to two years ago. In-store customer experience In the new retail world, with so many shoppers having moved to online purchases, brick and mortar stores have offer something different if they’re to get customers back through the doors.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Smile.io

OCTOBER 14, 2020

However, this is not a short-term trend. Image Source Undoubtedly, the world of e-commerce is full of opportunities, and brick and mortar stores are increasingly moving online to cash on this trend. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Retail TouchPoints

NOVEMBER 10, 2020

Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

GetElastic

APRIL 23, 2019

Whether your business is B2B or B2C, there are many ways in which chatbots can improve your total customer experience. From answering customer questions, to recommending products, to improving efficiencies in the sales funnel, chatbots are a growing tech trend that will soon become a staple in business operations.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

Retail TouchPoints

MARCH 20, 2024

Conversational commerce gained popularity when one-click online shopping rose and brands were losing face-to-face customer interaction but still wanted to create an intimate and personalized consumer experience. This approach focuses on understanding and addressing the customer’s needs rather than pushing for a sale.

Small Business Retail 276

Small Business Retail Recommendation Consumer Customer Data 276

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Training should cover the importance of diverse datasets in preventing AI bias, particularly in product recommendations and marketing strategies.

Retail 340

Retail Customer Experience Technology Customer Data 340

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 99

Customer Experience Retail Customer eCommerce 99

Retail TouchPoints

JANUARY 2, 2024

Over the last decade, retail brands like H&M, Zara and Urban Outfitters have anticipated this trend and launched apps to keep up with the ecommerce boom — a smart move considering it’s predicted that m-commerce (or mobile commerce) will account for 40.4% of ecommerce sales in 2024. Take E.l.f. Skin Rocks took a similar approach.

Improvements 272

Improvements Retail Mobile Customer Experience 272

Omnisend

MARCH 29, 2021

Experiment with some of today’s fashion ecommerce trends. Others aren’t merely trends, but new approaches that will endure. Read on for the biggest fashion ecommerce trends for this year, some of the best fashion ecommerce sites employing them, and a few foundational tips to get you started. Omnichannel Fashion Ecommerce.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. Start with the data you have on your customers and create ideal customer personas to guide each customer’s personalized content and platform.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

UpSellIt

JANUARY 25, 2023

Marketers have evolved their processes to hyper-personalize experiences for shoppers, but how do you stay ahead of the curve? Top Personalization Trends in 2023 Artificial Intelligence and machine learning are two components that make these new levels of personalization online possible.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

UpSellIt

JANUARY 25, 2023

Marketers have evolved their processes to hyper-personalize experiences for shoppers, but how do you stay ahead of the curve? Top Personalization Trends in 2023 Artificial Intelligence and machine learning are two components that make these new levels of personalization online possible.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

Algopix

DECEMBER 2, 2020

Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. That’s why so many organizations now use artificial intelligence (AI) to create an exceptional retail experience. Targeted Advertisements.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Omnisend

MARCH 31, 2021

A successful beauty-related ecommerce business hinges on recognizing worthwhile beauty ecommerce trends most likely to drive profit. This trend is not only limited to the skincare industry. This pays off for both the customer and company. Here’s the kicker: it takes some effort to know where your customers are in their journey.

eCommerce Marketing 204

eCommerce Marketing Beauty and Health eCommerce Marketing 204

Retail TouchPoints

AUGUST 15, 2023

In a recent special report, Retail TouchPoints outlined key trends driving the evolution of post-purchase experiences, and five key things brands need to do to get it right. 1. Instead of an upsell, use post-purchase messaging to provide helpful information about the product that’s coming,” Pfeiffer recommended.

Live Chat 233

Live Chat Merchant Services Recommendation Customer Experience 233

ChannelAdvisor

NOVEMBER 8, 2023

Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide. Our recommendation? Trend 2: Marketplaces Dominate Online Shopping Consumers across the globe are increasingly comfortable shopping on marketplaces.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 241

eCommerce Order Fulfillment Fulfillment Multi-channel 241

Kibo

SEPTEMBER 22, 2021

The staggering growth in ecommerce spending is, itself, a trend. But one of the essential “trends within a trend” is the rapid adoption of ecommerce personalization , a key technology that consumers are increasingly demanding and retailers are increasingly embracing. Trend 1: AI-Powered Product Recommendations.

eCommerce 62

eCommerce Recommendation Technology Fulfillment 62

UpSellIt

MARCH 13, 2024

Understanding Seasonal Trends Ecommerce operates within the broader context of seasonal cycles, with certain times of the year experiencing heightened consumer spending and engagement. While historical data provides valuable insights, brands must also stay ahead of the curve by predicting upcoming seasonal trends.

Marketing 131

Marketing Gifts Recommendation Clothing 131

Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules.

Retail 322

Retail Gifts Recommendation Consumer 322

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. The growth in digitalisation – from one-click food delivery services to ride-sharing apps – has heightened expectations for personalised experiences. A new way of doing business.

Customer Experience 57

Customer Experience Payment Services Customer Clothing 57

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JANUARY 13, 2023

With my background in business and economics, here’s what I would recommend for boosting your top line and bottom line this year. Personalize the customer experience for added loyalty. At least 49% of consumers have purchased a product they didn’t plan to after receiving a personalized product recommendation.

Shipping Costs 289

Shipping Costs Retail Recommendation Consumer 289

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

However, navigating the ever-changing trends and challenges associated with loyalty programs can be difficult. In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

FEBRUARY 6, 2024

The store’s assortment of womenswear also has been curated to mirror the neighborhood, with fashionable and trend-driven products as part of a diverse assortment.

Fashion 263

Fashion Accessories Arts Clothing 263

365 Retail

NOVEMBER 20, 2023

With the advancement of technology, the convenience of online shopping, and the increasing global trends, it is no wonder that the e-commerce industry is thriving. Given that the success of eyewear retail in e-commerce is unlikely to end any time soon, below are some of its most notable trends that are likely to continue in 2024.

eCommerce 52

eCommerce Shipping Costs eCommerce Marketing Technology 52

Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience.

Supplies 277

Supplies Retail Improvements Information 277