Kibo

AUGUST 4, 2022

And a Kibo survey found that 36% of consumers already have a product subscription. To help companies take advantage of the growing subscriptions market, we decided to launch Kibo Subscriptions Management. Kibo Subscriptions Management will help retailers drive sales and customer loyalty with ongoing, recurring orders.

Subscription 62

Subscription Management Beauty and Health Food and Beverages 62

Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 251

Customer Loyalty Payment Services Customer Experience Social Media 251

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. Mary’s College of California.

Payment Services 237

Payment Services Retail POS Operations 237

Fabric

AUGUST 8, 2023

However, while global e-commerce sales are growing at an accelerated pace, the traditional approach to order management has not kept up with the evolving needs and expectations of modern customers. That’s where modern order management comes into play. What is Order Management? What is an order management system (OMS)?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

SellBrite

JUNE 7, 2017

That’s why you need to develop post-purchase strategies: in order to enhance customer loyalty and drive revenue. Have you enrolled customers who just made a purchase in your brand’s loyalty program? Maybe, you send them surveys to find out what they’re really thinking? Run a post-purchase survey.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

lateshipment

FEBRUARY 14, 2020

In order for businesses to thrive in today’s highly competitive eCommerce landscape, owning and crafting a stellar delivery experience has become essential, hence the pressing need for Delivery Experience Management (DEM). Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management?

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

SEPTEMBER 14, 2023

“When you’re talking about same-day or next-day delivery and the last mile, it’s not only the labor and equipment needed to move it; it’s also inventory positioning,” said Matt Katz, Managing Partner at SSA & Co. in an interview with Retail TouchPoints. Unemployment is at 3.5%

Shipping Costs 239

Shipping Costs Fulfillment Shipping Customer Loyalty 239

GetElastic

NOVEMBER 12, 2019

Selling out before checkout: Not only does the customer’s view of your inventory have to be accurate, it needs to be accurate down to the nanosecond. A purpose-built order management system (OMS) can ensure that you maintain sufficient inventory by design, so no one gets left holding the bag. The post Want to improve customer loyalty?

Customer Loyalty 109

Customer Loyalty Improvements B2C B2B 109

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. These AI applications range from optimizing pricing and inventory management to fraud prevention.

B2B 212

B2B eCommerce BigCommerce Omnichannel 212

Retail TouchPoints

DECEMBER 26, 2023

This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers. In essence, poor visual representation can lead to a sharp drop in customer loyalty among baby boomers, putting retailers at risk of losing a substantial portion of this market segment.

eCommerce 219

eCommerce Customer Loyalty Mobile Consumer 219

Retail TouchPoints

JULY 12, 2023

A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns.

Payment Services 202

Payment Services Retail Point of Sale Supplies 202

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 302

Customer Experience Technology Customer Fulfillment 302

Forrester eCommerce

JANUARY 17, 2024

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

Customer Experience 285

Customer Experience Recommendation Consumer Customer 285

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. The barriers to brand loyalty. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

SEPTEMBER 28, 2022

What steps should retailers take to maintain customer loyalty? . Reasor: Consumer loyalty and engagement should be top-of-mind for retailers, especially in this environment. Lastly, it’s important to note that during this period, consumers are changing how they manage their finances. Stay agile. Sustain impact.

Customer Loyalty 162

Customer Loyalty Consumer Supplies Improvements 162

365 Retail

OCTOBER 30, 2023

In an era marked by financial caution, the dynamics of shopper loyalty are shifting, particularly in light of the ongoing cost-of-living crisis. This means businesses need to look after their customers better than ever. In response to economic uncertainties, 44% of respondents are actively managing their finances.

Small Business Retail 111

Small Business Retail Shipping Costs Customer Experience Customer 111

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Competitive pricing.

Customer Loyalty 310

Customer Loyalty Operations Improvements Customer Experience 310

Retail TouchPoints

NOVEMBER 17, 2023

Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner. In manufacturing, product substitution can be a valuable tool for optimizing inventory management.

Shipping Costs 228

Shipping Costs Customer Experience Supplies Improvements 228

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 261

Customer Loyalty Shipping Costs Technology Supplies 261

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. Seizing the Moment That opportunity lies in the retail loyalty program.

Retail 245

Retail Books Consumer Social Media 245

Kissmetrics

MARCH 26, 2021

One of the biggest challenges of accurately tracking PPC churn rate is following customers that convert via paid ads throughout their lifecycle so you can tell when they churn. If possible, use a customer relationship management (CRM) system or other customer lifetime tracking tool to see where customers come from and when they leave.

PPC 319

PPC Document Customer Loyalty Improvements 319

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Retail TouchPoints

FEBRUARY 18, 2022

These changes are reflected in Namogoo ’s annual survey of ecommerce executives , conducted this year in partnership with Microsoft, which benchmarks where retail leaders will be focusing their investments in the coming year and how they’re measuring success. 95% of Executives Want to Prioritize Cost Optimization.

eCommerce 290

eCommerce Shipping Costs Channel Operations 290

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

MAY 24, 2023

Our latest research, from our next-gen cultural insights platform The Move — powered by a globally diverse, hyper-engaged community — surveyed over 600 people and has identified three new shopper cohorts in line with this shift in mindsets and behaviors. Where Does Customer Loyalty Lie? Customer loyalty is always a hot topic.

Retail 249

Retail Customer Loyalty Consumer Travel 249

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. If managed correctly, AI-driven personalized marketing across various touch points will foster long-term customer loyalty, no matter how big or small a retailer is.

Small Business Retail 207

Small Business Retail Marketing Retail Social Media 207

GetElastic

MAY 14, 2019

In a time where news about crises in a business spread like viruses do, and the tipping point of issues is basically under one hour, effective brand reputation management can help protect companies. Studies show that 74 percent of customers read two to ten peer reviews before they trust a brand. What is brand reputation management?

Management 140

Management eCommerce Social Media Payment Services 140

Kissmetrics

NOVEMBER 5, 2020

The very first step in a customer journey map is the core demographic information about your customers, such as: Gender Age range Job title Job responsibilities Salary Region Company size. If not, a survey can give you a clear picture of who your audience is and what they do. She organizes and prioritizes campaigns.

Customer 349

Customer Social Media Comparison Shopping Information 349

Retail TouchPoints

AUGUST 7, 2023

Paired with artificial intelligence, a digital marketplace helps you analyze data on customer purchases and usage patterns, providing you with a better understanding of your customers’ needs and preferences. The more add-ons you offer from other vendors, the more complex managing subscriptions can become.

Subscription 211

Subscription B2B Mobile Customer Experience 211

Forrester eCommerce

MAY 18, 2020

To see how the pandemic was impacting consumer finances and behaviors, we surveyed 1,119 Canadian online adults in April 10–15, 2020 and found that Canadians: Are already feeling the impact of COVID-19 […].

Consumer 451

Consumer Financial Services Customer Loyalty Banking 451

Retail TouchPoints

OCTOBER 4, 2021

A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. The 2021 holiday season will mark a golden opportunity for retailers to get a head start on this process by directly gathering data from customers during a high traffic period. “ Let the countdown begin….

Merchant Services 304

Merchant Services Payment Services X-cart Supplies 304

Retail TouchPoints

JULY 21, 2022

To truly understand the impact of all these forces on consumers and the brands that market to them, Qonsent surveyed 1,000 U.S. But a separate survey from Motive.co CMOs need to align with their CEO and CTO to collaborate on goals and ensure there are processes and systems in place for the secure collection and management of this data.

Marketing 269

Marketing Consumer Information Customer Retention 269

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. The idea is to gain a 360° picture of customers with deeper levels of insight.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

Forrester eCommerce

DECEMBER 17, 2020

Bizrate Insights surveyed shoppers to find out how they are shopping this year. The holiday season is in the home stretch and we’re expecting US online holiday sales this year will top $173 billion – or fully 24% more than last year. With just a week left, some key takeaways from their data indicates that: […].

Consumer 354

Consumer Retail Customer Loyalty Customer Experience 354

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. This is part one of a two-part report.

Shipping Costs 323

Shipping Costs eCommerce Merchant Services Retail 323

lateshipment

JULY 14, 2021

It would help if you understood how membership management operates to ensure your service can satisfy potential customers. Or, working with a company that helps membership businesses manage their operations can help. Keep Surveys Short. Collecting customer feedback is vital for any business. Conclusion.

Improvements 130

Improvements Customer Social Media Shipping Costs 130