Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 246

Shipping Costs Improvements Live Chat Retail 246

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. The cloud also reduces operational, labor and hardware costs while decreasing the risk of data loss. As consumers, we’ve learned how to adjust to and enjoy new shopping formats.

Consumer 256

Consumer Omnichannel Retail Technology 256

Wiser

JANUARY 8, 2024

In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations. While essential to the retail operation, in-store price checks bring their own set of hurdles.

Operations 141

Operations Technology Mobile Customer Experience 141

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. With mobile sales estimated to reach $3.56 Leveraging this particular trend is as easy as directly addressing those concerns about which customers have been vocal. With all that in mind (dizzy yet?),

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand. Offer rewarding loyalty programs.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

JULY 12, 2023

Computer vision at the edge would create more personalized shopping experiences that synchronize in-person, online and mobile interactions. That could include customized digital signage and instant discount offers based on your purchase history. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 238

Payment Services Retail Point of Sale Supplies 238

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Regardless of how and where your business operates, an effective strategy is essential. Maintaining customer loyalty.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

DECEMBER 8, 2020

This represents a massive opportunity for retailers that had always wanted to move their customer base to digital platforms, but often fell short since these initiatives came second to more immediate operational needs. Renewed Emphasis on Convenience Opens the Door for More Customers.

Retail 290

Retail Outdoor Information Customer Loyalty 290

Retail TouchPoints

FEBRUARY 23, 2022

Your differentiators will win you work and customer loyalty, and photography can bring them to life for your audience. Even while everyone has a high-powered phone camera in their pocket today, mobile photography is still seen as less legitimate than ‘pro’ photography with a dedicated manual camera. You must show what you sell.

Retail 264

Retail Mobile Outdoor Social Media 264

Retail TouchPoints

FEBRUARY 17, 2023

And then how do I build a media plan that’s well thought out and strategic that follows where our customer is spending their time online?’” Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer.

Marketing 289

Marketing Customer Loyalty Omnichannel eCommerce 289

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained. “We’re

POS 242

POS Merchant Services Supplies Improvements 242

Kissmetrics

DECEMBER 18, 2020

However, now that the online shopping giant is no longer operating, you might be interested in finding the best alternatives to Wanelo. Wanelo was a social media platform designed to operate as a digital shopping mall. Users could shop for anything they wanted right from their mobile devices. What Was Wanelo?

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

RTP blog

NOVEMBER 19, 2018

This could be building location-based services into a mobile app to quickly locate products in-store, or by enabling chat functions seamlessly into the online experience. Finding ways to make associates more effective through mobile tools, in-store collaboration and training are proven to make a positive impact. Click here.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Smile.io

MARCH 8, 2024

Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. Of course, with more mobile devices than ever before, the natural effect of those factors is that more people are using the internet for a variety of reasons, from streaming TV and movies to online purchases.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Ecommerce Platforms

MARCH 14, 2023

The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales. Simplify billing, streamline daily business operations.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

iVend

JUNE 6, 2022

Many brands, of course, have a retail strategy that embeds sustainability into their business operation and practices – but this isn’t necessarily enough to win customer loyalty. Personalised promotion types can be used to get a targeted message to individual shoppers, direct to their mobile device.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

Retail TouchPoints

SEPTEMBER 17, 2020

But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 202

eCommerce Mobile Channel Customer Loyalty 202

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Turning Actionable Insights Into a Reality.

Retail 305

Retail Customer Data Customer Experience Social Media 305

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 248

Payments Payment Services Customer Experience Social Media 248

Retail TouchPoints

DECEMBER 2, 2021

Botnets, or interconnected devices running bot software, pose a threat to website operators. In order for retailers to fully reap the benefits of ecommerce market growth, they must protect themselves from hostile bots; this will prevent costly attacks that could damage their sales, customer loyalty and brand reputation.

Payment Services 258

Payment Services eCommerce Payments Cryptocurrencies 258

RetailMinded

APRIL 20, 2023

By embracing new technology, digitizing processes, streamlining staff training, and enhancing the customer shopping experience, businesses can improve operational efficiency, foster customer loyalty, and drive revenue growth. Manual inventory tracking can be time-consuming and prone to errors.

Payment Services 52

Payment Services Payments eCommerce Retail 52

Retail TouchPoints

JUNE 17, 2021

It includes product category information along with mobile integration into an augmented reality (AR) experience. “We In the future, the data gathered and the opportunity for retargeting can affect customer acquisition and customer loyalty.”.

Beauty and Health 167

Beauty and Health Department Stores Accessories Customer Loyalty 167

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. Retailers need to implement effective fraud management solutions to keep consumers safe.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

GetElastic

OCTOBER 27, 2021

Additional wins: transparent pricing, ease of use, and dedicated customer support. Analyst-backed and built for larger operations, Stripe offers a broad product menu including card issuing and treasury services, and worldwide acceptance and settlement. PayPal is well-suited for both enterprise and small/midsize businesses.

Payment Services 148

Payment Services Payments Merchant Services PayPal 148

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

Algopix

JULY 1, 2023

Improved Efficiency: Centralizing listing management, inventory control, and order fulfillment processes saves time and improves operational efficiency. Enhanced Customer Experience: With multi-channel listing solutions, businesses can provide a consistent and seamless customer experience across different channels.

Multi-channel 105

Multi-channel Channel Multichannel eCommerce 105

Wiser

OCTOBER 11, 2023

Primarily, they provide a framework that guides business operations, decision-making, and goal setting. eCommerce business models help in establishing a strong customer base and fostering loyalty by clearly identifying the target market and how to cater to their needs.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Consumers’ shopping habits are clearly not waning; they’re simply evolving.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Retail TouchPoints

AUGUST 29, 2022

The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app privacy policies and data collection methods. This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty.

Mobile 312

Mobile Payment Services Payments Retail 312

Korona

OCTOBER 4, 2022

And for that, the right POS features can help your coffee shop build customer loyalty while improving your coffee shop’s operational efficiency and margins. Gift cards and mobile loyalty program. Customer Facing Display To Improve Customers Checkouts. Easy and flexible menu management.

POS 52

POS Payment Services Merchant Services Point of Sale 52

Wiser

DECEMBER 18, 2023

1: Consistent Brand Representation To ensure brand consistency across all digital platforms, it is crucial to reinforce brand recognition and foster customer loyalty. By staying on top of inventory management, businesses can optimize their operations and meet customer demands efficiently.

Online Retail 139

Online Retail Information Improvements Management 139

Smile.io

MARCH 13, 2023

They have been doing things differently ever since, including customer loyalty. Starbucks Rewards is often regarded as one of the best retail loyalty programs in existence and one of the most engaged among its members. ☕ Their loyalty program has driven significant revenue for Starbucks.

Payment Services 85

Payment Services Payments Mobile Omnichannel 85

Retail TouchPoints

AUGUST 18, 2023

Maximizing Mobile Personalizing the user experience to enhance customer loyalty is more achievable today than ever before. By providing information that customers need within their personalized loyalty app, retailers strengthen their customer relationships.

Customer Loyalty 244

Customer Loyalty Food and Beverages Customer Marketing 244

RTP blog

APRIL 9, 2018

While they were one of the pioneers of omnichannel strategies by providing in-store pickups and returns, their recent investments are a deliberate move to better blend digital and physical channels by seamlessly collaborating with consumers over the channels they prefer most — in this case, via mobile, in-store and online.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150