ESW

JUNE 1, 2023

ESW Case Study ICONIC US FASHION BRAND. However, they lacked the necessary technology and infrastructure and realized developing it in-house would take years. One of the brand’s key requirements was an omnichannel solution that would leverage SKUs held in-store, in addition to their warehouses.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

Customer Experience 284

Customer Experience Technology Customer Retail 284

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. As customer behavior changes, so must your targeted outreach strategies. Just how can they do that?

Customer Retention 258

Customer Retention Information Customer Loyalty Mobile 258

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. Ready to learn more?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Sailthru

JUNE 23, 2023

Millennials have come of age in a time of unprecedented technological growth and economic unrest. Personalized communication is a must, and their affinity for technology helps shape how they shop. Email remains one of the most effective and efficient ways to personalize a customer journey. Millennials love loyalty programs.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 242

Payments Payment Services Customer Experience Social Media 242

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. But at the same time, it’s not just about technology.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 144

Consumer Payment Services Fulfillment Multi-channel 144

Pivotree Blog

JULY 5, 2023

“The tire distribution industry has seen significant shifts in recent years, including the emergence of private label tires, and advanced use of data, analytics and technology logistics,” said Denis Gallagher, Vice President IT, Groupe Touchette.

B2B 52

B2B Customer B2C Supplies 52

RTP blog

AUGUST 23, 2019

Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. A Main Street presence is essential for specific retail categories, where visiting a local store to see, touch and feel is an important part of the customer journey and buying experience. Simplified returns processes.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Kibo

DECEMBER 14, 2021

Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices. They also think it is easier and more convenient to research by themselves or message customer support than going to a brick-and-mortar store and asking salespeople for help.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Korona

FEBRUARY 9, 2023

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

Improvements 98

Improvements Payment Services POS Payments 98

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. Mobile and social media open new touchpoints.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Ecommerce Platforms

SEPTEMBER 1, 2022

When looking for your cheap POS, make sure you consider: Ease of Use: A cheaper software solution should still be easy to use, so make sure you feel comfortable with all of the technology before you dive in. Omnichannel: You can access a range of selling options with Shopify, selling online, through social media, in-store, and so much more.

POS 197

POS Payment Services lightspeed Payments 197

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Improved brand reputation. Deliver a smoother B2B experience. Watch the Webinar.

B2B 146

B2B eCommerce Customer SEO 146

Sailthru

JUNE 12, 2018

What then, prevents shoppers from becoming loyal customers? Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Yes, that can be a technology problem.

Customer 60

Customer Customer Retention Omnichannel Technology 60

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Hybrid Customer Experience Example 1: Carvana. Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Hybrid Customer Experience Example 1: Carvana. Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Omnisend

JANUARY 8, 2024

Here are some tips to make your loyalty program effective: Make it easy for customers to sign up Create a space for customers to share their thoughts and preferences. Rewards from loyalty and referral programs drive repeat purchases. However, you still need to learn how to retain these repeat customers.

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. These personalized incentives encourage repeat purchases and strengthen customer loyalty.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

OrderDynamics

APRIL 25, 2019

Unlike any other study yet, it examines the total BOPIS ( buy online pickup in-store ) journey from a customer viewpoint. All to take a first, ground floor measure of the customer experience in retail using click and collect. The study reviews the online store shopping experience.

Retail 57

Retail Management Customer Loyalty Technology 57

Korona

SEPTEMBER 29, 2022

Omnichannel Sales . Whether you make sales through multiple apps per day or complete transactions in cash right in your store, our omnichannel sales and inventory software will provide you with accurate counts for every item. Never run out of stock so that your customers can rely on your store. Then, voila!

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

Kibo

JULY 2, 2014

In a recent article , Smith revealed findings from a June 2014 study by UPS and comScore. The chart below highlights some of the key findings from the UPS/comScore study. B2B Ecommerce Start Building the eCommerce Platform Designed For You What can you do when a platform is built for you to customize shopping experience?

Shipping Costs 62

Shipping Costs B2C B2B Shopping Carts 62

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Kibo

MAY 20, 2014

Kibo is putting an end to that with its Perfect Sync technology. Our Perfect Sync technology represents a key differentiator in providing a flexible, streamlined solution for online and offline retail fulfillment. And that requires great communication. To learn more about Perfect Sync, download this Snapshot.

White Paper 62

White Paper B2B Shipping Costs B2C 62

Kibo

JULY 17, 2020

Personalization technology helps ensure that every BOPAC customer gets the exact information they need for their purchase and their location. The system’s automated alerts can notify associates them where and when customers will arrive at your store. Happy customers become repeat customers. Learn More.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Retail TouchPoints

MARCH 13, 2023

The key themes provide important clues for online-only and omnichannel retailers alike as they look for a winning strategy during these uncertain economic times. What Loyalty? Over the past few years, one of the dominant strategies in retail has been to double down on customer loyalty.

Retail 237

Retail Omnichannel Shopping Carts Consumer 237

OrderDynamics

FEBRUARY 21, 2018

North American based reports would have called this out as a European or a study of the UK retail sector. It drives up customer loyalty (since the other guys just don’t get it). A good system will tie all your retail technologies together, giving you a highly flexible converged commerce solution.

Channel 50

Channel Retail Definition Technology 50

BigCommerce

AUGUST 17, 2018

Studying at night about photography, lighting, and modeling poses became a six-month undertaking.”. For many customers, returning online purchases can feel like a hassle. Coming up with a refund policy that makes returns more efficient is an important step towards building customer loyalty and increasing conversion rates.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Kibo

OCTOBER 5, 2021

Retail brands aspire to achieve individualization because it significantly boosts revenue, increases customer loyalty, and improves the overall experience for customers. In one recent study of 1000 consumers, 80% indicated they want personalization from retailers. Omnichannel Personalization.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Ecommerce Platforms

JUNE 16, 2023

You can even add your Printful technology into your business if you’re shopping through online marketplaces like Amazon, eBay or Etsy. The more you use Brevo, the more you’ll learn about your email marketing strategies, and your customers. It's explicitly designed to help you maximize each order customers make from your store.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Fabric

MAY 31, 2023

Promotions engines are essential for creating, tracking, and delivering promotions to customers. According to the 2020 Shopper Story study by Criteo, 93% of US shoppers cite discounts and promotions as driving factors when deciding which retailers or brands to patronize.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Promotions engines are essential for creating, tracking, and delivering promotions to customers. According to the 2020 Shopper Story study by Criteo, 93% of US shoppers cite discounts and promotions as driving factors when deciding which retailers or brands to patronize.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Fabric

MAY 31, 2023

Promotions engines are essential for creating, tracking, and delivering promotions to customers. According to the 2020 Shopper Story study by Criteo, 93% of US shoppers cite discounts and promotions as driving factors when deciding which retailers or brands to patronize.

Shipping Costs 130

Shipping Costs X-cart eCommerce Payment Services 130

Kibo

MAY 24, 2022

Nearly 60% of online consumers say they’ll go out of their way to purchase directly from a brand, according to a 2021 study commissioned by Google. . Advances in sourcing and shipping technologies have also contributed to making D2C retail a viable option for brands and consumers alike.

Shipping Costs 62

Shipping Costs Retail Shipping Supplies 62

GetElastic

OCTOBER 5, 2017

In addition to the general trend toward digital commerce in customer behavior, the cIoT will redefine the future of commerce. New technologies are changing the way customers are buying, as well as what they’re expecting from brands. Consumers expect a seamless and consistent buying experience. Here’s a primer.

Consumer 137

Consumer eCommerce Marketing Customer Experience 137