Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

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Optimizely

JUNE 7, 2018

But there’s a big difference between having a presence on a channel and creating coordinated and personalized omnichannel marketing campaigns. Omnichannel ecommerce is one of the buzziest terms in B2C marketing today for a reason. Think you’re ready for omnichannel ecommerce? But how do you do it effectively?

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Retail TouchPoints

JANUARY 15, 2024

As AI hype moves toward action, new studies from chip manufacturer Nvidia and Google Cloud offer a look at the state of AI adoption in retail.

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ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core. Integrate new technologies.

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Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

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Retail TouchPoints

JULY 14, 2021

The technology does exist, but the fears surrounding data sharing have impeded processes being enacted, so it’s a mix of both complacency and a lack of process implementation. Is this flawed in an omnichannel era? Minkow: This is a very complicated problem in an omnichannel era.

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Retail TouchPoints

SEPTEMBER 6, 2022

At the same time, just to complicate things further for retailers, Gen Z actually likes to shop in physical retail stores, according to the study. The Generational Insights study indicates that while Gen Z still favors debit over credit, their use of credit is on the rise — and they want to build a credit history.

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Merchant Services Payment Services Financial Services Omnichannel 270

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

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eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Now is not the time to be in analysis paralysis.

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Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. With omnichannel, customers receive a consistent brand message and experience regardless of channel. What Are Its Benefits?

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Retail TouchPoints

JULY 19, 2022

Retail has set the standard for media networks, with brands like Ulta and Target making concerted efforts to boost their ad sales technology. According to a study conducted by Google and BCG , using first-party data for key marketing functions achieved nearly 3X the revenue uplift and a 1.5X Understand the right technology for you.

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Retail TouchPoints

OCTOBER 31, 2023

Lotis Blue’s recent Future of the Retail Workforce Study analyzed data from more than 1,000 hourly retail workers. Established store associates are no strangers to the complexities of omnichannel. Assess technology gaps and make better use of what you have. Provide flexible scheduling.

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Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. To meet these demands quickly and seamlessly, the technology behind the scenes matters. The VDC study found “almost 23% strongly agree and another 55.4%

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Retail TouchPoints

MAY 18, 2021

The study also revealed that many of these behavioral changes are here to stay: 95% of consumers said they expect at least one COVID-related lifestyle change to be permanent. Additionally, with things like sustainability, diversity, etc., retailers are going to be collecting their goodness and reporting it , so that’s a data play.

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Retail TouchPoints

MARCH 25, 2022

One-third are inspired by social media before buying that new sweater, electronic gizmo or video game, according to the PwC study Gen Z is Talking. Shopping with a PC or smartphone only ranks second and third in the PwC study. Near Field Communication (NFC) technology works on a similar principle. Are you Listening?

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Payments Payment Services Social Media Electronics 272

RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

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Retail TouchPoints

JANUARY 10, 2024

That means he studies culture and how we as humans live, interact and respond emotionally and physically to the world around us in order to help brands shape their physical experiences. When you do that kind of study, it frees you to think about who the end user is.” But by practice — and by passion — he’s a cultural anthropologist.

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Retail TouchPoints

APRIL 5, 2023

Yalof shared more insight into how Tanger Outlets has evolved and how it is using data and technology to support its focus on experience. Now, we’re studying this much younger consumer. RTP: Have you noticed increasing demand for omnichannel fulfillment following COVID, too?

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Salsify

MARCH 10, 2020

Though older companies are sometimes resistant to change — especially technological enhancements — Samsonite has embraced new internal workflows and product information requirements to establish omnichannel consistency and build more meaningful consumer experiences.

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Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

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Retail TouchPoints

FEBRUARY 12, 2021

The study draws on the expertise of its team of global analysts covering 100 countries around the world to identify the traits that will define consumer behavior this year. Here are five key takeaways: The 2021 Consumer is Craving Convenience. Businesses must also account for generational preferences.

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Retail TouchPoints

JULY 5, 2022

Whether that “New Normal” has arrived yet is open to debate, but a recent study from Publicis Sapient and Salesforce indicates that new headwinds — in the form of inflationary and inventory pressures — have shifted retail leaders’ focus once again, this time toward profitability. . UK, Germany and Australia.

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Shipping Costs eCommerce Retail Merchant Services 300

Retail TouchPoints

AUGUST 23, 2023

The vinyl player isn’t extinct, but the rapid growth of technology and smartphones have made streaming services ubiquitous and a more convenient option. A global study conducted by Outform found that 70% of shoppers use their smartphones while in-store, making the integration of QR codes and ecommerce capabilities logical and easy to use.

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Retail TouchPoints

SEPTEMBER 29, 2022

The Snap study found that while 90% of U.S. consumers think of it this way, highlighting a growing divide in how brands are using AR and what consumers would like from the technology. Source: Snap and Ipsos “Augmentality Shift” study. Evolving From Fun to Function. Leveraging AR as a Commerce Enabler.

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Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

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Supplies Customer Experience Technology Omnichannel 240

Retail TouchPoints

APRIL 26, 2021

And while it’s premature to reference the COVID-19 crisis in the past tense, Inmar’s most recent Intelligence Shopper Insights Study provides clear insight into what marketers can expect in the months ahead, as the grocery industry settles further into the much anticipated “new normal.”. Hybrid Shopping is Here to Stay.

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Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co.

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Retail TouchPoints

OCTOBER 29, 2020

Promotional and Technological Revamps Planned. Bed Bath & Beyond found that 40% of its promotions were deemed “ineffective” and unnecessary in a study of 405 million shoppers’ baskets and 285,000 items, according to CNBC.

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Supplies Omnichannel Technology Improvements 229

Retail Technology Review

APRIL 30, 2019

New data released by Adyen, the payments platform of choice for many leading companies, highlights the value of unified commerce to retailers. Its report The Unified Commerce Indexanalyses data across its global payments platform, which processed €159 billion in transactions in 2018.

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Payment Services Omnichannel Retail Internet Retail 79

OrderDynamics

MARCH 26, 2019

The Omnichannel Retailer – Omni-2000 Research – EP001. In the opening episode of The Omnichannel Retailer Podcast Charles Dimov and Carla van Deventer delve into the Omni-2000 research. The Omnichannel Retailer. Carla : Hi, and welcome to the very first episode of The Omnichannel Retailer. Hi Charles.

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Retail TouchPoints

AUGUST 13, 2020

Retail TouchPoints is partnering with retailX , the physical and digital event platform dedicated to the technology and trends shaping retail’s digital future, to present the first Retail Innovation Conference (RIC20) online experience on October 13-14, 2020.

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Retail TouchPoints

OCTOBER 17, 2023

Everyone has heard of Chat-GPT and generative AI by now, and smart retailers are wondering how to best leverage these cutting-edge technologies safely. These same technologies can be leveraged over the phone and produce an equally elegant and effortless customer experience. What the voice channel needs is an AI Agent.

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Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. Contactless, curbside convenience (Advantage: big box stores).

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Retail TouchPoints

MARCH 31, 2021

This article examines how application programming interfaces (APIs) and customer identity and access management (CIAM) technologies are assisting retailers in building a more engaging, efficient and profitable future with their online presence. According to a Signifyd study , 62% of consumers lack confidence around the security of their data.

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GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. According to a study , over $1.65

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RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. Blending Online And Offline Nordstrom’s acquisitions further support the importance of omnichannel experiences.

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Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Leading retailers have addressed these challenges head-on by adopting new technology such as location infrastructure. Location-Powered Experiences Drive Results.

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