Retail TouchPoints

FEBRUARY 26, 2024

Ideally, this data should be productively used to create better, more personal experiences for consumers. Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. The tide is turning.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 259

Shipping Costs Improvements Live Chat Retail 259

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank.

Retail 298

Retail Social Media Presentation Customer Loyalty 298

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. The possibilities appear to be endless.

eCommerce 242

eCommerce Order Fulfillment Fulfillment Multi-channel 242

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. SKUs are the lifeblood of any retail operation, helping keep track of the thousands — even hundreds of thousands — of items in inventory. And there’s plenty of money at stake.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

FEBRUARY 17, 2023

And then how do I build a media plan that’s well thought out and strategic that follows where our customer is spending their time online?’” Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer.

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 306

Retail Customer Data Customer Experience Social Media 306

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 73

Customer Experience Customer Customer Data Customer Loyalty 73

RTP blog

NOVEMBER 19, 2018

By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences. Keep things simple when it comes to store operations and digitize as much of the business as possible through IoT (Internet of Things) technologies.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways.  Is it user-friendly? 

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Conduct frequent employee education sessions.

Payment Services 264

Payment Services Retail Electronics Information 264

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

UpSellIt

JULY 13, 2023

Each channel operates independently, catering to different customer segments. Omnichannel & Multichannel Key Differences Integration and Consistency: Multichannel retailing lacks integration and operates through independent channels, whereas omnichannel retailing seeks to unify channels and create a connected brand identity.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. Let’s take a more detailed look at some of the challenges businesses face when operating an eCommerce subscription at scale. Incorporating rewards and loyalty programs.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

FEBRUARY 2, 2021

The need for stronger, more agile supply chains was made clear during the coronavirus pandemic, after the shortages that defined its early days as many manufacturers and retailers were forced to shut down operations. Customer Data Can Refine Supply Chain Development Strategies. Supply Chain Transparency: More Than Just Good PR.

Supplies 186

Supplies Webinar Hobbies Customer Data 186

Algopix

OCTOBER 21, 2023

By understanding CLV, you can tailor your marketing and customer service strategies to maximize the value of each customer. Operational Metrics Efficient operations are the backbone of any successful eCommerce business. Monitoring operational KPIs ensures smooth order processing and customer satisfaction.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 233

Fulfillment Operations Shipping Costs Order Fulfillment 233

Wiser

AUGUST 28, 2023

With an optimized retail assortment strategy, focusing on factors such as understanding customer preferences, analyzing market trends, and optimizing inventory management, you can significantly enhance your retail operations and drive business success.

Retail 146

Retail Fashion Information Customer Data 146

Kissmetrics

JUNE 1, 2018

Repeat customers are your #1 asset for growth. One thing that hasn’t changed since the brick-and-mortar days, is the fact that customer loyalty and lifetime value are critical to company growth and long-term survival. While store location could practically drive loyalty before–now location don’t mean diddly.

Customer 279

Customer Marketing Shopify Demo 279

365 Retail

MAY 1, 2024

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. Offering round-the-clock technical support ensures that you and your customers receive prompt assistance whenever needed.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. What Customers See ATMs have been in place for decades, with increasing functionality from year to year. This assists with customer data protection and privacy regulations.

Technology 150

Technology Retail Operations POS 150

Dynamic Action

SEPTEMBER 11, 2017

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Retail TouchPoints

SEPTEMBER 17, 2020

When consumer spending resumes, brands with experiences that engender customer loyalty will benefit most.”. Advanced personalization should be used across the entire customer lifecycle, from the initial click all the way to post-purchase and even throughout potential return cycles.

eCommerce 221

eCommerce Mobile Channel Customer Loyalty 221

MagentoBrain

MAY 4, 2023

It is a cloud-based solution that provides users with the ability to collect, analyze, and interpret data from their online store, allowing them to make informed decisions and optimize their operations. It includes access to all of the platform's features, as well as dedicated support and custom data integrations.

Magento 52

Magento Payment Services Payments eCommerce 52

RetailMinded

DECEMBER 21, 2022

2023 is an overdue date for merchants to welcome agility into their point of sale, logistics and overall retail operations, yet 2023 will reveal just how important agility truly is. Keep in mind, savings to customers does not mean less earnings for retailers. Agility Will Determine Who Gets Ahead in Retail. .

Retail 52

Retail Merchant Services Marketing Supplies 52

Korona

OCTOBER 4, 2022

And for that, the right POS features can help your coffee shop build customer loyalty while improving your coffee shop’s operational efficiency and margins. Customer Facing Display To Improve Customers Checkouts. Among these features are customer-facing terminals.

POS 52

POS Payment Services Merchant Services Point of Sale 52

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Prescriptive analytics suggests actionable steps based on analyzed data.

Retail 41

Retail Operations Information Customer Loyalty 41

Steve Dennis

MAY 13, 2018

Macy’s operating margin is just over 6%. Given the significant headwinds from growing logistic costs, the fact that profits improved dramatically suggests that both product margins and non-logistics operating costs are starting to be leveraged in more powerful ways. So who has the best profitability? Yet a few things seem clear.

Shipping Costs 76

Shipping Costs Retail eCommerce eCommerce Marketing 76

Smile.io

NOVEMBER 29, 2023

In a competitive market where demand consistently exceeds supply, founder Mo Farhadi knew they would have to operate differently to stand out.  We want to focus on volume, customer loyalty, and retention for the long term.   The premium sneaker brand operates in the luxury re-sell sneaker market.

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

OracleBlogs

APRIL 16, 2020

As retailers adjust their marketing efforts, the role of customer loyalty has become more important than ever. For retail marketers, loyalty can be an objective defined with Key Performance Indicators (KPI). We all want to achieve overall loyalty objectives. Use external data services to enrich customer data.

Consumer 59

Consumer Customer Loyalty Arts Reference 59

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 156

Consumer Payment Services Fulfillment Multi-channel 156

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. They offer a competitive advantage by delving into consumer behavior and operational insights. Understanding these benefits is just the beginning.

Retail 41

Retail Operations Management Improvements 41

BigCommerce

SEPTEMBER 14, 2018

Which customer expectations are changing. How to integrate other business operations accordingly. How to Integrate Other Business Operations Accordingly. Clearly, going direct to consumer will affect multiple operational issues at your company. From an operational side. What’s your customer lifetime value model?

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Algopix

JULY 24, 2023

An OMS is a comprehensive software solution designed to streamline and optimize order processing, inventory control, and customer interactions, providing a seamless shopping experience for buyers and boosting operational efficiency for sellers. These insights aid businesses in optimizing operations and developing effective strategies.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Sailthru

JUNE 12, 2018

Three out of five answers: “Internal disarray” Three of the most-common reasons that customers don’t come back have everything to do with a company’s organization, leadership and management. Forty percent of retailers struggle with repeat customers due to a lack of seamless, omnichannel shopping experiences.

Customer 60

Customer Customer Retention Omnichannel Technology 60