Optimizely

JUNE 20, 2019

One way you can do that is with personalized product recommendation campaigns. Based on the data and analytics you are collecting on your customers’ previous interactions with your brand, you can suggest the types of products they’re most likely to enjoy via email, ads, and more. How to create a product recommendation campaign.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

Retail TouchPoints

MARCH 20, 2024

Conversational commerce gained popularity when one-click online shopping rose and brands were losing face-to-face customer interaction but still wanted to create an intimate and personalized consumer experience. In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty.

Small Business Retail 241

Small Business Retail Recommendation Consumer Customer Data 241

Retail TouchPoints

MAY 1, 2024

Tailoring the shopping experience to individual preferences, like offering personalized product recommendations and customized promotions, is a psychological strategy that makes customers feel valued and understood, leading to a positive brand perception. Customers become invested in earning rewards and badges.

Technology 232

Technology Arts Payments Customer Loyalty 232

Sailthru

JANUARY 19, 2023

It’s factors like these that are why we have commissioned our fourth consecutive annual study, surveying over 6,000 global consumers to find out the trends and attitudes in personalization, privacy, messaging, advertising, brand loyalty and the rising cost of living. Earning this customer loyalty demands more than just rewards.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Retail TouchPoints

SEPTEMBER 21, 2023

For one, an efficient AI-driven system can mean timely updates, personalized product recommendations and proactive assistance, making the wait for our desired items less tedious and more delightful. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

SEPTEMBER 22, 2022

If someone constantly goes into a store that doesn’t carry their size, or is met with styles that aren’t really considered “on-trend” wherever they live, it’s more than likely that they won’t return. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. All in all, localization is key.

Customer Loyalty 271

Customer Loyalty Social Media Customer Experience Fashion 271

Retail TouchPoints

OCTOBER 29, 2021

With the help of conversational AI, customers could interact with these digital agents 24/7, seek information in real time and track orders without the need for human intervention. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations. trillion at the end of 2019.

Customer Loyalty 203

Customer Loyalty Recommendation Supplies POS 203

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

AUGUST 23, 2023

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Loyalty must adjust to meet those evolving consumer expectations.

Travel 196

Travel Clothing Technology Customer Loyalty 196

Retail TouchPoints

AUGUST 24, 2023

All that spending will deliver a treasure trove of data for marketers and ecommerce managers to spot trends, buying patterns and other “in-the-moment” factors. Generative AI captures customer activity that can be combined with a retailer’s own zero-party data to create compelling, personalized shopping experiences and marketing campaigns.

Toys 230

Toys B2C Social Media Accessories 230

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. ChatGPT, for instance, understands natural language queries and can provide relevant product recommendations in real time.

eCommerce 202

eCommerce Order Fulfillment Fulfillment Multi-channel 202

GetElastic

DECEMBER 9, 2020

Mobile self-checkout and curbside pickup are just a couple of examples of recent contactless shopping trends that have become the norm. Is your business set up to take advantage of these trends? Keep reading below to uncover the top 5 trends Gartner predicts will permeate the market and transform digital commerce.

Payment Services 113

Payment Services Payments B2B B2C 113

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

Retail TouchPoints

JANUARY 18, 2024

That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Gamification can be used as a short-term strategy to drive engagement or for long-term efforts to build customer loyalty. Commerce apps in particular stand to gain from gamification strategies.

Retail 291

Retail Customer Loyalty Games Reference 291

Retail TouchPoints

DECEMBER 13, 2023

With trends changing rapidly in the beauty industry, companies must adapt their packaging options to satisfy their customer base. Here are three packaging trends that are emerging across the market: Refillable packaging: Customers are favoring brands that have implemented upcycling initiatives, such as refillable product packaging.

Beauty and Health 209

Beauty and Health Social Media Consumer Customer Loyalty 209

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. For example, by simply asking “ How Did You Hear About Us?”

Social Media 263

Social Media Consumer Information Marketing 263

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? Frontline sellers hold powerful influence over customer purchasing behavior. Still, these influencer recommendations do not come cheap. So what’s the plan?

Retail 258

Retail Recommendation Games Consumer 258

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Retail Customer Loyalty Games 95

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. This approach enables businesses to dynamically tailor content, recommendations, and user interfaces based on individual preferences and behavior, regardless of the platform or device being used.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. The retail industry is no exception to this trend. Predictive AI can then analyse data to predict future demand and make recommendations on stock levels to keep shelves full.

Retail 64

Retail Gifts Shipping Costs Customer Loyalty 64

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

SEPTEMBER 18, 2023

Additionally, new functionality in the Amazon Seller Wallet will allow sellers to not only manage the money they make on Amazon but pay their vendors directly (rather than first transferring the money to a bank).

Payment Services 317

Payment Services eCommerce Shipping Costs Multi-channel 317

Retail TouchPoints

AUGUST 18, 2023

We might use the copy they recommend for an ad, or OK [what might seem to be an] ‘out there’ print design for a swim trunk, and our customer base sees that.” Fortunately for her company, “value is a great entry point for loyalty as it relates to resale, and we see resale as a customer loyalty play.”

Mobile 227

Mobile PayPal Consumer Customer Loyalty 227

Algopix

OCTOBER 15, 2023

Cross-channel tracking can significantly enhance the customer experience in several ways: Consistency: With a unified view of customer interactions, businesses can ensure a consistent brand experience across all channels, reducing friction in the customer journey.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. These trends have also resulted in some extremely creative marketing efforts from beauty brands on social media.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Retail TouchPoints

DECEMBER 27, 2021

In one case, the company’s Chief Sustainability Officer is working with a consultant that recommends strategies to achieve energy efficiency. Certain retailers are especially sensitive to this trend based on who their consumers are and their willingness to pay a premium in pursuit of sustainability principles.

Retail 347

Retail Supplies Customer Loyalty Fashion 347

Retail TouchPoints

SEPTEMBER 12, 2022

From negatively affecting customer loyalty to damaging brand reputation to skewing analytics and spiking ad spend — when you’re selling to bots, a sale’s not just a sale. Bots break down customer trust and loyalty. Every retailer knows loyal customers are your most valuable asset. Let’s look at why.

Retail 245

Retail Beauty and Health eCommerce Social Media 245

Retail TouchPoints

SEPTEMBER 30, 2021

The consumer panel has been a staple research method for acquiring consumer opinion and feedback on product ideas and trends for decades. Transforming Insight to Earnings and Loyalty. This translates into product recommendations that improve customer experience and loyalty, differentiation and revenue.

Consumer 259

Consumer Social Media Improvements Customer Loyalty 259

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. Oftentimes, this means finding meaningful patterns and trends.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

Wiser

OCTOBER 3, 2023

This goes beyond simply tracking sales data; it’s about comprehending the entire promotional ecosystem, with factors including competitor activities, market trends, and customer behavior. A well-executed promotional strategy fosters revenue growth, boosts brand awareness, and fortifies customer loyalty.

Improvements 144

Improvements Technology Marketing Customer Loyalty 144

Korona

JUNE 8, 2022

Read on to learn more about the retail technology trends you need to know to better manage your retail business and stand out from the competition. For thrift store owners or clothing retailers, this technology will allow customers to find the best fit by recommending the right size dress, pants, and shoes. Tables of Contents.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

OCTOBER 4, 2023

To understand how best to do that, NBCU conducts regular research into industry trends, consumer behavior, insights from partners and more that it consolidates annually into a Retail Insights Report. Consumers have so much choice, and brands more than ever need to show up in a way that’s relevant.” trillion in lost revenues.

Retail 237

Retail Consumer Shopping Carts Technology 237

Optimizely

JULY 18, 2019

Service agents using Zaius with Zendesk will have access to the customer’s information, including on-site browsing history, behavioral indicators of future purchase intent, and personalized product recommendations. About Zaius Zaius loves your customers and was built to help you give them the best possible experience!

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins.

Shipping Costs 329

Shipping Costs eCommerce Merchant Services Retail 329