Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

RTP blog

SEPTEMBER 17, 2018

According to a study by Bond Brand Loyalty, the average customer belongs to more than 14 loyalty programs; however, they are only active in about half of them. The lack of activity indicates that brands struggle to remain relevant with the customers that have opted into their loyalty program.

Customer Loyalty 150

Customer Loyalty Customer Customer Data Marketing 150

Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 272

Customer Loyalty Payment Services Customer Experience Social Media 272

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Stellar customer support = enhanced overall shopping experience. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. However, these searching customers are not always finding what they’re looking for.

Customer Experience 263

Customer Experience Customer eCommerce Customer Loyalty 263

Retail TouchPoints

SEPTEMBER 9, 2022

Corporate executives are prioritizing digital transformation — even ahead of tackling market and economic instability and accelerating growth for their businesses, according to a new survey conducted by Decentralization Deciphered (D2), a subsidiary of Emerald Holding, Inc. The rapid emergence and dominance of Web 3.0

Customer Loyalty 281

Customer Loyalty Consumer Goods Customer Experience Technology 281

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 241

B2B eCommerce BigCommerce Omnichannel 241

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 264

Payment Services Retail POS Operations 264

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 339

Customer Loyalty Operations Improvements Customer Experience 339

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 262

Technology Customer Loyalty Omnichannel Consumer 262

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 290

Customer Loyalty Shipping Costs Technology Supplies 290

Retail TouchPoints

JULY 12, 2023

A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns.

Payment Services 230

Payment Services Retail Point of Sale Supplies 230

Retail TouchPoints

JULY 20, 2021

According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic. As a result, some brands and retailers had to navigate a surge in service demand, which put a strain on call centers.

Customer 299

Customer Customer Loyalty Reference Channel 299

Retail TouchPoints

SEPTEMBER 14, 2023

But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs. This result implies that retailers have some leeway to experiment with instituting shipping fees to cover their fast fulfillment costs.

Shipping Costs 265

Shipping Costs Fulfillment Shipping Customer Loyalty 265

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. If managed correctly, AI-driven personalized marketing across various touch points will foster long-term customer loyalty, no matter how big or small a retailer is.

Small Business Retail 233

Small Business Retail Marketing Retail Social Media 233

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

Subscription 236

Subscription B2B Mobile Customer Experience 236

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. Seizing the Moment That opportunity lies in the retail loyalty program.

Retail 273

Retail Books Consumer Social Media 273

Optimizely

MARCH 7, 2019

These days it’s easy to feel a bit too reliant on your marketing technology. This technology relies on the human element to succeed, and that’s where your role as a technologist comes into play. This technology relies on the human element to succeed, and that’s where your role as a technologist comes into play.

B2C 170

B2C Marketing Technology Customer Loyalty 170

Sailthru

FEBRUARY 5, 2019

In research sponsored by Mastercard, “The Age of Personalization: Crafting a Finer Edge,” HBR surveyed 600 business executives in various industries about personalization. According to HBR’s survey, 90% of business executives agreed that customers expect organizations to know their interests and anticipate their needs.

Recommendation 60

Recommendation Customer Experience Customer Loyalty Customer Data 60

Retail TouchPoints

SEPTEMBER 29, 2022

Further reinforcing this misalignment is the finding that only half of the senior retailer executives surveyed believe sustainability to be an important purchase consideration for consumers — a stark contrast to the three-quarters of consumers saying it is “somewhat” or “very important” to them. Sustainable packaging.

Retail 349

Retail Fashion Supplies Apparel 349

iVend

JUNE 6, 2022

Brands with a retail strategy that shows they are aware of their responsibilities, and are taking action to make the world a better place are driving greater engagement and loyalty. iVend Loyalty iVend helps retailers communicate their brand ethos. Read more about how retail technology helps to build loyalty.

Retail 96

Retail Customer Loyalty Fashion Customer Experience 96

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Retail TouchPoints

JULY 21, 2022

To truly understand the impact of all these forces on consumers and the brands that market to them, Qonsent surveyed 1,000 U.S. But a separate survey from Motive.co adults and 125 marketers. Nearly all ( 94% ) consumers agreed that it was important to have control over the information they shared with companies and how it was used.

Marketing 278

Marketing Consumer Information Customer Retention 278

Retail TouchPoints

OCTOBER 21, 2020

That’s a question we’ve sought to explore in the CodeBroker Mobile Coupon Survey. Of the 1,204 respondents to the survey the largest segment were millennials. One of the key findings of the mobile coupon survey is that digital and mobile coupons are now just about as popular as traditional printed coupons.

Marketing 197

Marketing Mobile Customer Loyalty Channel 197

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277

Retail TouchPoints

NOVEMBER 17, 2023

Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies. Soliciting feedback on customer satisfaction with substitutions helps retailers refine their policies and pricing.

Shipping Costs 254

Shipping Costs Customer Experience Supplies Improvements 254

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 230

POS Merchant Services Supplies Improvements 230

Retail TouchPoints

NOVEMBER 18, 2021

17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Employ new extended reality (XR) and the latest visual technologies to bring products to life online. Employ new extended reality (XR) and the latest visual technologies to bring products to life online.

Consumer 259

Consumer Merchant Services Social Media Technology 259

ESW

DECEMBER 4, 2023

In fact, 66% of surveyed fashion brands and 78% of footwear brands say product drops are an important part of their business. In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Forrester eCommerce

AUGUST 25, 2021

Globally, we’re seeing a proliferation of brands that are investing in loyalty — whether for the first time or to revamp their existing strategy and programs. In fact, 83% of the brands we surveyed for our new Forrester Wave™ evaluation on loyalty service providers are increasing their investment in loyalty by 5% or more this […].

Customer Loyalty 264

Customer Loyalty Customer Experience B2C Management 264

Kissmetrics

APRIL 23, 2021

There are many different ways this plays out, but as the technology develops, the opportunities explode. The technology that allows for these immersive reality experiences is constantly evolving, bringing our reality closer to the virtual experience. Mixed reality is where a lot of technology evolution is pushing right now.

Technology 264

Technology Reference Definition Other 264

Retail TouchPoints

FEBRUARY 2, 2021

Coresight Research and Blue Yonder took a look at what building a better infrastructure will mean for supply chains going forward during the Supporting the Customer Journey: Localization for Speed to Market & Flexibility webinar, which examined the findings of a survey of both retailers and shoppers.

Supplies 170

Supplies Webinar Hobbies Customer Data 170

Kibo

JUNE 10, 2021

These include increased sales, real-time order and inventory visibility , improved customer loyalty, streamline operations, and a 360-degree view of customers. We surveyed 400 retail executives about their experiences during the pandemic and about what the future holds for unified commerce. Download the findings.

Sporting Goods 62

Sporting Goods Download Customer Experience Document 62

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. This is why Nordstrom’s recent acquisitions of BevyUp and MessageYes are intriguing.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

JUNE 4, 2020

Supply chain challenges, technology gaps and dwindling cash reserves have resulted in locked-up inventory, lost sales and, in extreme cases, bankruptcies. With curbside pickup, retailers are able to ensure both safety and provide a convenience, while getting customers what they order on their personal timetable.

Shipping Costs 235

Shipping Costs eCommerce Retail eCommerce Software 235

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. But at the same time, it’s not just about technology.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150