Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. 7 Steps for a Better Onboarding Client System That Improves Customer Retainment.

Customer Retention 279

Customer Retention Document Improvements Information 279

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Smile.io

APRIL 25, 2023

After all, no matter how successful they are, even the best programs have room for improvement! They also use your past purchase history to recommend new products making personalization available to new and existing customers, alike. Here are 5 ecommerce personalization tactics that will improve your customer experience.

Recommendation 59

Recommendation Social Media Events Customer Retention 59

lateshipment

MAY 28, 2020

Neither do they help in improving customer satisfaction. You can get an unbiased picture of whether you are investing in the right areas and if you are getting commensurate returns by tracking key metrics like Customer Acquisition Cost (CAC) , Customer Retention Rate (CRR) , and Customer Lifetime Value (CLV).

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Kissmetrics

DECEMBER 11, 2022

You can also send out targeted messages, for example, when a customer: Submits a form to download your white paper, video, case study or other free item. Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention.

Marketing 275

Marketing Customer Retention White Paper Download 275

lateshipment

MARCH 15, 2021

You can get an unbiased picture of whether you are investing in the right areas and if you are getting commensurate returns by tracking key metrics like Customer Acquisition Cost (CAC), Customer Retention Rate (CRR), and Customer Lifetime Value (CLV). Customer Retention Rate (CRR): Are You Keeping Your Customers Happy?

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

Groove

DECEMBER 3, 2020

eCommerce automation improves the accuracy and relevancy of messaging and helps businesses save time by reducing redundant tasks. Do this by including case studies, blogs, videos, product reviews and more in your automated emails. Delighting Customers. Conclusion.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Retail TouchPoints

JUNE 29, 2021

They can even optimize in-store merchandising by studying conversion rates based on a mix of products in the same area. Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. Which impulse items are people buying at checkout?

Payment Services 223

Payment Services Retail Customer Retention Payments 223

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 302

Customer Experience Technology Customer Fulfillment 302

lateshipment

JULY 17, 2020

Visitors who make it to case studies or reviews are more likely to eventually buy your product. Why focus on customer retention , and not just increasing the number of new visitors? Personalization has proven to work for customer retention: It’s easy to get lost in the big wide web. What pages have they looked at?

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Use AI to preemptively identify potential shipping delays or issues and inform customers before they reach out, demonstrating both efficiency and care.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. Source: Smile.io

Customer 96

Customer Customer Retention Blog eCommerce 96

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. That, at the end of the day, is the key to success for any business.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention. Greater customer referrals.

B2B 146

B2B eCommerce Customer SEO 146

Smile.io

MARCH 11, 2021

Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. 93% of customers are likely to buy again from a company after receiving fantastic customer service.

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

SellBrite

JANUARY 5, 2021

In 2018, a study by Power Reviews reported that 26% “consult reviews for every purchase they make online. Sellers benefit from eBay’s Feedback because it allows them to create an environment that can be the deciding point for potential customers. Here, we share how to manage your eBay Feedback score to improve your business.

Payment Services 160

Payment Services Shipping Costs Shipping Improvements 160

Sailthru

APRIL 27, 2023

In addition to lost revenue and diminished customer satisfaction, bad data can cripple an IT department and negatively impact your sales teams. And more importantly, clean data leads to better outcomes that improve KPIs and customer relationships. Data scientists spend 60% of their time on cleaning and organizing data.

Customer Retention 78

Customer Retention Omnichannel Improvements Customer Data 78

Retail TouchPoints

JUNE 27, 2022

Forrester’s study found that 54% of brand decision-makers try to prevent at least some of their key products from showing up on online marketplaces, which is particularly important for companies that offer DTC but otherwise rely on selling through other retailers. Promote Retention by Offering Something No One Else Can.

Shipping Costs 220

Shipping Costs Omnichannel Customer Retention Retail 220

Smile.io

NOVEMBER 10, 2021

Customer analysis tells you who your customers are and what influences their decisions. Key metrics related to your customers can give you critical insight into why your sales figures are in their current state. There are a few other reasons why customer analytics is important, let’s take a look.

Customer 68

Customer Customer Retention Customer Experience Customer Data 68

ChannelSale

DECEMBER 1, 2023

By comprehending and utilizing each phase, businesses can sell their products more successfully, increasing sales and customer retention. Awareness The Awareness stage of the consumer experience is when potential customers first become aware of their needs, problems, or both. A key marketing concept is the consumer journey.

Consumer 52

Consumer Management Demo SEO 52

365 Retail

DECEMBER 8, 2022

Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences. Wunderkind research has found that less frequent but more meaningful insight-led interactions is something customers really want from the brands they deal with. Loyalty spreads the word.

Customer 52

Customer Customer Retention Consumer Customer Experience 52

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. Case studies, work samples, anonymized data, reviews, and reports are all helpful ways to measure their skill and performance.

SEO 271

SEO Multi-channel Mobile B2B 271

lateshipment

FEBRUARY 26, 2020

When your customer’s in-transit order is likely to go haywire, you can preemptively inform the customer regarding the issue and also offer solutions based on their expectations such as re-shipping the order via an expedited shipping option, offer a discount or a refund on their next purchase.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Omnisend

APRIL 27, 2021

However, with Generation Z becoming the dominant customer base, industries are modifying their practices. Studies have shown that ethical and sustainable practices are becoming more prevalent. One study showed that athleisure is fast becoming the top American shoe market through 2021. Omnichannel Fashion Ecommerce. To Sum it Up.

eCommerce 78

eCommerce Fashion Apparel Shopify 78

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Interaction and engagement are primary drivers of customer retention, and therefore increased sales.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

Kissmetrics

MAY 24, 2018

A 2017 study by Power Reviews once again confirms the growing consumer dependence on ratings and reviews. BrightLocal’s study shows that Facebook and Yelp are the two most-trusted review sources for local searches. It shows you care about the customer.”. Bad reviews improve your conversion rates. Google comes in third.

Games 230

Games Improvements Social Media Customer 230

Kissmetrics

FEBRUARY 17, 2021

Based on studies of the brain, we know that beauty literally moves us to action. There are probably innumerable ways you can use psychology to set up your website or improve your marketing. One way to boost sales is through customer retention. It costs five times more to gain a new customer than it does to retain one.

Customer Retention 303

Customer Retention Article Marketing Other 303

Smile.io

FEBRUARY 12, 2024

 Post-purchase emails are vital for supporting customer retention. They convey to customers that they’re not just another number. Top 10 Customer Loyalty Programs of the Year (2023) We compiled a list of our top 10 customer loyalty programs of 2023. Bounce rates: Does your content resonate? 

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Amazon model.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

FastSpring

JULY 12, 2019

Since most SaaS and subscription-based businesses depend on recurring payments to sustain themselves, it can pay dividends to keep a close eye on lifetime value and customer retention rates. What is Customer Lifetime Value? How to Improve Customer Lifetime Value. Focus on Customer Satisfaction.

Subscription 68

Subscription Payment Services Payments Customer 68

GetElastic

NOVEMBER 19, 2019

A recent study shows that 82 percent of B2B marketers spend more on customer acquisition than retention. And, we all know customer acquisition costs more than retention. More so, customer retention is easier and more cost-effective to execute. Know Your Profitable Customers and Why They Buy.

B2B 104

B2B Payment Services B2C Payments 104

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 73

Customer Retention Customer Social Media Merchant Services 73

Ecommerce Platforms

FEBRUARY 25, 2019

Recharge Payments also connects with Stripe that automatically updates expiring credit cards for customers. Customer retention. Recharge Payments boasts the customer retention feature to help businesses reduce subscription bounce rates. However, like most apps, a few aspects could use some improvements.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Kissmetrics

JULY 12, 2017

These things will improve your CRO efforts. I’ll give details in the points below, but basically, you want to show off the current methods used for improving conversion, how effective they are, and take the time to explain your strategy for more improvement. Even promises of improved revenue might not be enough.

Conversion Optimization 223

Conversion Optimization Improvements PPC Presentation 223

GetElastic

SEPTEMBER 7, 2021

According to a new "FutureBuy 2021" study from GfK 34% of millennials (up by 16 percentage points) said they are likely to continue shopping via subscriptions. Improve Customer Retention: Since many subscriptions are for multiple months, or even years, offering a subscription program will inherently drive customer retention.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148