Retail TouchPoints

AUGUST 7, 2023

For instance, if a customer wants a service that is not part of your core business, like a cybersecurity add-on, you can still provide the service from one of the businesses in your network of suppliers. Customers benefit from being able to pay as they go for the technology they are consuming.

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Subscription B2B Mobile Customer Experience 246

lateshipment

FEBRUARY 6, 2024

Understanding Customer Lifetime Value Just like the name says, Customer Lifetime Value is the total amount of money that a customer spends in the time they were doing business with you. Talking about CLV, it’s a calculation used to assess the long-term financial value of a customer. In other words, a.k.a.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

ESW

JANUARY 21, 2019

Subscription services make up a particular niche within the eCommerce world. From big names like Dollar Shave Club and HelloFresh to smaller, niche services like Expack, subscription boxes have been growing in popularity in recent years. On one hand, subscription services offer an exciting, convenient option for consumers.

Subscription 74

Subscription eCommerce Customer Experience Omnichannel 74

FastSpring

APRIL 11, 2019

We’ve seen explosive growth in the field of subscription and recurring billing with more and more software and SaaS companies discovering how impactful implementing a subscription model can be for their long-term growth plans. To help you make an informed decision, we’re exploring the subscriptions trends in today’s market.

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Subscription Payment Services Payments Shipping Costs 76

Retail TouchPoints

JANUARY 3, 2024

It’s about leveraging customer insights and turning them into actions that not only meet but exceed customer expectations, setting new benchmarks in the industry and building lasting loyalty. Itamar Zur founded Veho based on the belief that getting a package should be a pleasure.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. The growth of subscription box services has been exponential over the past four years. It’s simple enough to manage 50 subscription orders each month, but what about 50,000?

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. How does it work?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Lemonstand

APRIL 17, 2018

There has never been a better time to start a subscription box service. From 2013 to 2016 alone , the number of visitors to subscription box websites has grown by over 3,000% — from 722,000 to 21.4 And as of March of 2016, there were more than 2,000 subscription box services in the U.S. A Few Subscription Box Service Winners.

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Subscription Payment Services eCommerce Platforms Payments 78

GetElastic

NOVEMBER 9, 2021

Industry analyst Gartner released an eye-opening look at the digital commerce landscape, largely influenced from pandemic aftershock. In an environment once dominated by retail, more industries across the board are adopting the digital path. The results are in. The New Normal: Digital commerce is becoming more mainstream.

B2C 146

B2C B2B Customer Retention Subscription 146

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth. However, navigating the ever-changing trends and challenges associated with loyalty programs can be difficult.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

JULY 26, 2022

On the DTC side, Goodlife has leaned into this “replenishment resource” designation with its existing subscription program and a recycling initiative that is set to launch later this summer. The brand is now also carried at a number of other retailers including Saks Fifth Avenue as well as high-end resorts and specialty retailers.

Fashion 301

Fashion Clothing Apparel Subscription 301

Korona

OCTOBER 14, 2022

All companies must continue to learn and adapt to smarter ways of operating within their industry. One of the most effective strategies for encouraging customer retention and increased consumer spending is to implement loyalty and membership programs. Subscription Growth Means Revenue Growth. Rewards Increase Spending.

Subscription 52

Subscription POS Customer Retention Shipping Costs 52

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

365 Retail

JULY 3, 2023

According to a 2022 2022 Thales cloud security study report , 51% of SaaS providers agree that managing data security and privacy in the cloud is more complex than on-premises: Image via Thales So how do you ensure maximum privacy and security for your business and customer data? Let’s get started.

B2B 52

B2B Subscription Customer Data Information 52

Demac Media

MARCH 5, 2018

With so many amazing loyalty programs in virtually every industry, it can be hard to determine which features are the most effective. Luckily for you, we’ve put together a list of the most important features for reward programs in cosmetics, apparel, food & beverage, jewelry, and subscriptions. Apparel Pro Tip: Build a Community.

Food and Beverages 45

Food and Beverages Jewelry Social Media Customer Loyalty 45

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2.

Customer Retention 86

Customer Retention Blog Customer Experience Jewelry 86

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Churn Can Vary by Industry.

Payments 141

Payments Subscription Payment Services Definition 141

BigCommerce

SEPTEMBER 21, 2018

We’re on a mission to provide businesses like yours marketing and sales tips, tricks and industry leading knowledge to build the next house-hold name brand. Many ecommerce sites offer commissions on product sales between 8 and 15%, so make sure you take margin into account while also being competitive, based on your industry.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Smile.io

MARCH 8, 2024

The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love. Learn from the top ecommerce brands in different industries. With smartphone subscriptions reaching 6.4 Loyalty & Reward Program Insights from Smile.io Billion in 2023.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Smile.io

JULY 21, 2023

Let’s dive into which loyalty program types make the most sense for various brands based on industry and business stage. The best rewards programs align with your industry One of the most dominant forces in deciding what type of program a brand should use is the industry the brand operates in.

Customer Retention 64

Customer Retention Reference Customer Blog 64

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. You want to customer service the heck out of your customers.

Payments 266

Payments Payment Services Customer Experience Social Media 266

RetailMinded

SEPTEMBER 30, 2023

Subscriptions offer another layer of customization by allowing businesses to sell products on a recurring basis , adapted to the specific needs and preferences of the consumer. Building Long-Lasting Customer Relationships In the retail industry, the concept of loyalty has undergone a transformation.

Customer 96

Customer Retail Customer Retention Recommendation 96

Algopix

AUGUST 30, 2023

In today’s fast-paced digital landscape, staying ahead in the eCommerce industry requires continuous learning and adaptation. Staying Abreast of Industry Trends The eCommerce landscape is in a constant state of evolution, with trends and consumer preferences shifting rapidly.

eCommerce 108

eCommerce Shopify Information Technology 108

MagentoBrain

APRIL 11, 2023

Customer Service - We analyzed stores that provide exceptional customer service and support, which is crucial for customer retention and loyalty. Product Quality - We considered stores that offer high-quality products that meet customer expectations, which helps build trust and credibility.

Shopify 52

Shopify Beauty and Health Social Media Food and Beverages 52

Smile.io

APRIL 14, 2020

Jimmy Joy One of the best ways to increase your customer repeat purchase rate is through subscriptions. By charging your customers a weekly, bi-weekly, or monthly fee for a continuous shipment of products, you are locking them in for the long-term. Take Packlane for example -- a custom-design packaging brand.

Social Media 85

Social Media Clothing Subscription B2B 85

Smile.io

APRIL 14, 2020

One of the best ways to increase your customer repeat purchase rate is through subscriptions. By charging your customers a weekly, bi-weekly, or monthly fee for a continuous shipment of products, you are locking them in for the long-term. Take Packlane for example -- a custom-design packaging brand. Teal Poppy.

Social Media 85

Social Media Clothing Subscription B2B 85

Smile.io

APRIL 6, 2022

 The Sustainable Book Club A screenshot of The Sustainable Book Club’s subscription box page. This UK-based book subscription service offers customers the chance to find some great vintage reads and sustainable treats for a cozy afternoon of reading. It’s all in the name here, folks. Blog Beth Foster 7.

Clothing 46

Clothing Jewelry Books Fashion 46

ecomdash

NOVEMBER 26, 2018

Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Studies show that a 5% increase in customer retention leads to a 95% increase in profits. In fact, the DIY industry is predicted to be worth more than $13.9

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Smile.io

MARCH 14, 2023

Collaborating with artists, Unwind Studio is an advocate for collaboration over competition Unwind Studio also has a referral program for new and existing customers, offering €10 off to both parties. 🧵 “The loyalty program is crucial for our customer retention strategy.

Hobbies 63

Hobbies Beauty and Health Social Media Arts 63

Smile.io

FEBRUARY 1, 2023

Beyond that, they’ve created a virtual happy place for their customers through a blog, social media communities, their Brown Sugar Mini Magazine, curated playlists, and entertaining quizzes. They even have their monthly Brown Sugar Subscription Box which is loved by their customers and has over 4000 glowing customer reviews.  

Food and Beverages 129

Food and Beverages Beauty and Health Gifts Accessories 129

Smile.io

SEPTEMBER 19, 2023

Marketplaces can be found across various industries, from ecommerce platforms like Amazon and eBay to service-oriented platforms like Airbnb and Upwork. Factor in the Shopify subscription fee and marketing costs to set a baseline price. Calculate the cost of materials, your time, and any overhead expenses.

Shipping Costs 83

Shipping Costs Merchant Services Arts Shopify 83

Omnisend

DECEMBER 22, 2021

These metrics can include customer lifetime value and subscription rates. Here’s how: Upsell and cross-sell products wherever possible Give customers multiple purchase discounts like ‘buy 3 and get 30% off’ Offer free shipping. Customer retention rate (CRR). Customer lifetime value (CLV).

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X-cart eCommerce Shopping Carts Shipping Costs 78

FastSpring

MAY 13, 2021

Customers like options, especially when it comes to subscription products. They want to be able to customize the features they pay for, the length of their term, and payment frequency. Once you’ve decided on features and prices, FastSpring makes it easy to list and manage your subscriptions. Improved purchase experience.

Payment Services 79

Payment Services Shopping Carts eCommerce Mobile 79

FastSpring

MAY 13, 2021

Customers like options, especially when it comes to subscription products. They want to be able to customize the features they pay for, the length of their term, and payment frequency. Once you’ve decided on features and prices, FastSpring makes it easy to list and manage your subscriptions. Improved purchase experience.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Kissmetrics

DECEMBER 8, 2020

Maybe it’s a purchase, a subscription, or just free trial signup. This is a score based on how many customers like your brand and how many see room for improvement. The Net Promoter Score is one of the best ways to improve customer retention over the long-term. But is that all mobile ads are good for? Don’t be shy.

Mobile 363

Mobile Social Media Article Payment Services 363

Smile.io

MAY 15, 2023

This makes impulse buyers particularly prone to shopping in industries that are rapidly changing, such as fashion, beauty, and technology. Ensure you’re engaging customers, and keeping them informed and, subsequently, interested in your brand. Learn how to build the perfect tiered program from these examples.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Smile.io

MARCH 20, 2024

Patrick Trochaniak With a points program, you unlock various features that will further drive customer retention and lifetime value.   VIP tiers Tiered VIP programs reward your top customers with better rewards and exclusive perks. Learn from the top ecommerce brands in different industries.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78