Smile.io

MARCH 1, 2023

Today, TOMS is donating a portion of purchases to various social initiatives in the mental health space. “When you buy TOMS, you help fund access to mental health resources for the millions of people who need them,” states their website.

Customer Retention 96

Customer Retention Customer Apparel Clothing 96

AcquireConvert

AUGUST 2, 2020

As one Shopify blog post points out , a small change in customer retention can significantly boost a store’s revenue. The example shows two stores that have 100 customers purchasing a $10 item every month. So, what can you do to keep customers around? Strategy #1: Focus on making your customers happy.

Customer Retention 36

Customer Retention Shopify Customer eCommerce 36

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 268

Merchant Services Shipping Costs Retail Social Media 268

Kissmetrics

DECEMBER 8, 2020

Finally, when users see your mobile ads on social media, they are often hearing about your business for the first time. The most effective social media ads raise awareness for your brand. Like in any setting, social media users need to move down the sales funnel before they can convert.

Mobile 363

Mobile Social Media Article Payment Services 363

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Omnisend

DECEMBER 5, 2023

Image via Shopify In the same vein, promote reviews across your blog, social media, and email newsletters. Customize your product descriptions How you describe your products counts. You can also use some of the best Shopify Apps to enhance your customer service and social media presence.

Marketing 78

Marketing Social Media SEO Customer Retention 78

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

BigCommerce

FEBRUARY 1, 2018

There are a lot of ecommerce resources that are publicly available. Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Need some simple graphic design help for a logo, PPC banner or social media ad?

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 163

Payment Services Games Live Chat Customer 163

Optimizely

OCTOBER 22, 2020

Neither do they need to have a brick and mortar store so that their customers could redeem their box clippings in person. Ecommerce and the rise of digital payment services made it possible for all businesses, big and small alike, to increase their customer retention and nurture their returning customers with loyalty programs.

Payments 367

Payments Customer Loyalty Customer Retention Outdoor 367

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Shipping Costs 209

Shipping Costs Gifts Fulfillment Consumer 209

Algopix

OCTOBER 21, 2023

Revenue by Traffic Source: Knowing where your customers come from (e.g., organic search, paid ads, social media) allows you to allocate marketing resources more effectively. They tell you how effective your sales funnel is at turning visitors into paying customers. Reducing churn is critical for sustained growth.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Omnisend

MARCH 21, 2021

It’s a great way to ensure customer retention and keep your eCommerce store top of mind. Social media marketing. Very few companies founded in the 21st century exist without an active social media presence. Send potential and current consumers personalized and relevant email content at a regular cadence.

Marketing 142

Marketing Social Media PPC Customer Retention 142

Wiser

NOVEMBER 1, 2023

Loyalty Programs: By offering rewards, discounts, or exclusive benefits, loyalty programs incentivize repetitive purchases, thereby fostering a sense of belonging and value among customers. Retargeting Ads: Through these, you can remind customers of your products or services when they visit other websites or social media platforms.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

ROI Revolution

MAY 6, 2021

After all, a 2017 Harvard Business Review study found that customers who use multiple channels rather than a single channel spent an average of 4% more when shopping in-store and 10% more when shopping online. Social media filters to test out how products like hair dye will look on them. Time is a precious resource.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Subscription-based loyalty programs can create a sense of exclusivity and commitment among customers, leading to greater loyalty. Retailers can leverage subscription loyalty programs to create a recurring revenue stream, boost customer retention and build long-term loyalty.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 78

Customer Customer Retention Social Media Merchant Services 78

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. Social media engagement. Engage with customers on social media .

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

BigCommerce

JUNE 13, 2017

A low average ROAS will influence how much you spend on advertising –– likely meaning you won’t be able to afford to bring on net new customers at scale in the long run. When you spend your business resources on an ad, the goal is to make sure that ad produces as much revenue as possible. Offering expert advice through social media.

Shipping Costs 417

Shipping Costs Customer Loyalty Customer Social Media 417

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

Algopix

JULY 22, 2023

Social Media Metrics With social media becoming a powerful marketing platform, tracking social media metrics is essential. Social media analytics tools measure engagement, reach, and the effectiveness of social media campaigns.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention. Read the ebook.

B2B 146

B2B eCommerce Customer SEO 146

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Are you one of such businesses?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. No matter what industry you’re in, what products you sell, or how large your company is, there are always heated debates on which one you should dedicate your resources to. Infusing personal touches into your customer service.

Customer Loyalty 71

Customer Loyalty Customer Social Media Live Chat 71

Omnisend

APRIL 26, 2021

Social Commerce. With 40% of business owners using social media to generate sales and 60% of shoppers learning about new products from Instagram, social commerce is already having a huge influence on how people interact with businesses, discover new products, and share them with their friends.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

RetailMinded

SEPTEMBER 30, 2023

Personalization and Customer Engagement In an age where consumers are constantly bombarded with choices, personalization guides retailers toward meaningful interactions. Additionally, utilizing social media scheduling tools and influencer marketing can help maintain a consistent brand presence online, further engaging customers.

Customer 96

Customer Retail Customer Retention Recommendation 96

ROI Revolution

OCTOBER 7, 2019

On their own, YouTube and remarketing can be extremely powerful tools for customer retention and profitable brand growth. That combined with its status as the second most popular social media platform (with 1.9 Published October 7, 2019. But together? To dive deeper into this story, check out our full case study here !

Social Media 87

Social Media Customer Retention Presentation Other 87

Kissmetrics

JULY 31, 2021

At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Consider what you can learn from their landing pages, social media channels, and blogs. How are they reeling in potential customers?

Download 361

Download Social Media Subscription Customer 361

Kissmetrics

MARCH 26, 2018

The era of social media as an unpaid marketing free-for-all is ending, with organic reach continuously declining. Because SaaS’s success is in customer retention. You need to be working to keep your customers at all times, and it’s an important enough priority to devote ad spend to.

Customer Retention 206

Customer Retention Social Media SEO Channel 206

Korona

SEPTEMBER 7, 2022

In addition to knowing the basics of small business, you also need to know about financial management, human resource management, technology, inventory, and the laws and regulations pertaining to your business. Focus on your customers. Analyze your social media and website. Table of Contents. Leverage email marketing.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Kissmetrics

APRIL 2, 2021

Creating a demand for your product or service means educating people on the challenges they’re facing and helping them understand why it’s worthwhile to invest resources in a solution. You may recognize a need for more and better leads or higher customer retention. The goal is increased visibility and interest in what you do.

Information 260

Information Marketing B2B Customer 260

SellBrite

SEPTEMBER 27, 2017

For instance, this data can help you pick the best social media channels to advertise on or help you decide whether your ads should be mobile-friendly. What are their favorite social media channels? To gather the necessary information for your buyer personas, you’ll need to use a variety of tools and resources.

eCommerce 125

eCommerce Customer Social Media Information 125

Smile.io

MAY 2, 2023

All loyalty programs have one thing in common–they are a customer retention tool aimed at increasing repeat customers. This is because repeat customers are more profitable in the long run. April Skin rewards customers for leaving reviews. Engaging with your store on social media.

Social Media 68

Social Media Shipping Costs Events Blog 68

ROI Revolution

AUGUST 5, 2021

To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. Social media has also proved itself as an extremely viable channel for ecommerce brands – especially for impulse purchases. Social media + COVID-19 trends.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

Kissmetrics

SEPTEMBER 23, 2020

After all, it’s mandatory to get an email address for all kinds of things – from opening a bank account to signing up for social media platforms to booking flights online. Approximately 80% of business professionals believe that email marketing can be incredibly useful for increasing customer retention. And that’s not it!

Marketing 310

Marketing Social Media SEO Customer Retention 310

ROI Revolution

MARCH 2, 2021

Social media advertising stats + trends in the face of COVID-19. Around half of adults were using social media more at the beginning of the pandemic , with strong increases in engagement across Facebook, Instagram, and Snapchat. One of the biggest shocks to the world of social media last year was the growth of TikTok.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195