Retail Technology Review

MARCH 5, 2019

Poor product visualisation is preventing almost a quarter of B2B customers from making purchases online, according to a new report by full-service e-commerce agency, PushON.

B2B 87

B2B eCommerce Customer Experience B2C 87

Retail Technology Review

MARCH 19, 2019

Econocom has introduced its dedicated retail solution – Econocom Retail – designed to align the online and offline technology elements of the customer buying journey.

Customer Experience 87

Customer Experience Improvements Customer Retail 87

Retail Technology Review

DECEMBER 16, 2020

Global eCommerce platform, Kooomo, has announced further updates to its platform, including improved accuracy of stock, increased garment context through updated size charts, greater flexibility when managing cookies and a progress bar which indicates how close a consumer is to qualifying for free shipping.

Customer Experience 87

Customer Experience Improvements eCommerce Platforms Customer 87

Retail Technology Review

MARCH 19, 2019

Poor product visualisation is preventing almost a quarter of B2B customers from making purchases online, according to a new report by full-service e-commerce agency PushON.

B2B 79

B2B eCommerce Customer Experience B2C 79

Retail Technology Review

JANUARY 19, 2021

UK-based homewares retailer Dunelm has deployed curbside and Deliver to-Car functionality to its customer offering at its 170 superstores across England, Scotland and Wales.

Customer Experience 70

Customer Experience Customer Retail Internet Retail 70

Retail Technology Review

AUGUST 9, 2018

Software intelligence company, Dynatrace, has announced the findings of an independent global survey of 219 CIOs in the retail sector, which reveals that 74% of retail organisations say the need for speed in digital innovation is putting customer experience at risk.

Customer Experience 101

Customer Experience Customer Retail Internet Retail 101

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Don Davis, Editor at Large, Internet Retailer. Fareeha Ali, Director, Research Strategy, Internet Retailer. Your customers are on Amazon.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail Technology Review

JUNE 22, 2021

Pandemic difficulties aside, today’s retail environment is challenging. Whilst the shift to buying online has been an easy one for consumers, it has presented new and existing challenges for retailers, especially those with an omni-channel presence. By Dr Sam Short, Chief Data Scientist at Upside Saving.

Consumer 114

Consumer Customer Experience Presentation Customer 114

Retail Technology Review

APRIL 13, 2021

Forter, the e-commerce fraud prevention solutions provider, has joined the Adobe Exchange Partner program, as an Accelerate partner, enabling Magento customers to increase their approval rates by reducing false declines, deliver a friction-free shopping experience and instantly identify and block fraud.

Magento 70

Magento Customer Experience eCommerce Customer 70

Retail Technology Review

NOVEMBER 4, 2126

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience.

Presentation 70

Presentation eCommerce Customer Experience Management 70

Retail Technology Review

SEPTEMBER 17, 2019

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers).

Online Retail 79

Online Retail Customer Retail Customer Experience 79

Retail Technology Review

SEPTEMBER 16, 2020

Global eCommerce platform, Kooomo, has announced a list of updates to its platform, which improve the experience for both the retailer and its end customers enabling retailers to focus on customer experience and competitiveness.

Customer 70

Customer eCommerce Platforms Retail Customer Experience 70

Retail TouchPoints

APRIL 29, 2022

CPG and DTC brands are exploring new ways to build customer engagement across all channels. The CPG Go-to-Market Summit and the DTC Innovation Forum tracks during the Internet Retailer Conference will dig into some of these key trends. The technology is being provided by DSF member companies Elo Touch Solutions, Sony and Navor.

Payments 294

Payments eCommerce Events Payment Services 294

Optimizely

AUGUST 6, 2019

Named of the one of the Internet Retailer Top 1000 companies, Adore Me has raised $11.5M Here’s our analysis of Adore Me’s marketing and entire customer experience — from the first touch to post-purchase. ?Need Love lingerie? in funding and grown a loyal fanbase. Need a new robe for lounging in the summer heat?

Marketing 150

Marketing Subscription Outdoor Internet Retail 150

Retail Technology Review

AUGUST 24, 2021

Hotel Chocolat, Luxury British chocolatier and cacao grower, has partnered with Operations Experience Management platform, parcelLab, to elevate the online customer experience, in response to the changing consumer behaviours and significant shift to ecommerce seen within the last 15 months.

Improvements 142

Improvements Customer Experience Operations eCommerce 142

lateshipment

AUGUST 13, 2020

Stock superb products, offer top-notch customer service, and couple it up with exceptional order fulfillment. Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Algopix

DECEMBER 5, 2022

The conference focuses on topics like digital marketing, commerce innovation, and customer experience. The Internet Retailer Conference and Exhibition (IRCE) is the largest eCommerce event in the United States. Founded in 2015, Shoptalk has quickly become the most exciting retail industry event. Website: [link].

eCommerce 78

eCommerce Workshop Magento Events 78

Retail TouchPoints

MARCH 25, 2021

In a study from Liveclicker and Sailthru, 62% of respondents said it’s important that brands personalize their retail experience online and in-store. The key to collecting consumer data without turning customers off is transparency and a value exchange.

Retail 264

Retail Consumer Social Media POS 264

Retail Technology Review

JULY 27, 2021

Uberall, the provider of ‘Near Me’ customer experience marketing solutions, has announced the findings of its survey of over 1,000 UK consumers and their current shopping behaviour.

Consumer 122

Consumer Retail Customer Experience Marketing 122

Retail TouchPoints

MARCH 31, 2022

Editor’s Note: Alter Agents CEO Rebecca Brooks will discuss how brands can thrive in the age of Shopper Promiscuity in her session at the Internet Retailer Conference & Expo, May 10-12 in Chicago, titled Understanding (and Responding) to Shopper Promiscuity: Tips and Takeaways for Marketers and CX Leads.

Marketing 279

Marketing Online Retail Information Consumer 279

Retail Technology Review

JANUARY 15, 1940

M&Co, one of the largest, privately-owned fashion retailers in the UK, has appointed national research agency Explain Market Research to create and manage an online community for the brand to support its plans to enhance customer experience.

Marketing 104

Marketing Fashion Customer Experience Management 104

Sailthru

JANUARY 5, 2018

billion creating the ideal omnichannel customer experience, reports Internet Retailer. Ultimately, Bose says, great deals are key “mirco moments” for engaging customers, and potentially holding on to them in the long term. Over the next three years, Home Depot plans to spend $5.4

Omnichannel 68

Omnichannel eCommerce Internet Retail Search Marketing 68

Retail Technology Review

FEBRUARY 12, 2020

Superior service relies on a lean infrastructure that enables speedy turnarounds, fast delivery and providing a consistent great customer experience –and integral to VisionDirect success is the SnapFulfil cloud-based warehouse management system (WMS).

Customer Experience 115

Customer Experience Management Consumer Customer 115

Retail Technology Review

JUNE 30, 2020

Findologic, the search and navigation platform, has announced the launch of Lisa, an AI-based virtual shopping assistant, which uses intent signals and discovery to power improved on-site search to enhance customer experience and drive conversions.

Customer Experience 98

Customer Experience Improvements Customer Internet Retail 98

Retail Technology Review

AUGUST 17, 2021

The company was selected as ‘Best Customer Experience Management Company’ for its AI-powered digital platform. Vee24 has received a 2021 MarTech Breakthrough Award.

Customer Experience 70

Customer Experience Management Customer Internet Retail 70

Retail Technology Review

OCTOBER 16, 2020

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience.

Presentation 87

Presentation eCommerce Customer Experience Management 87

Retail Technology Review

SEPTEMBER 1, 2020

Subscription services and automatic deliveries are not new to the eCommerce space, but are set to continue growing, meaning any retailer with relevant products not implementing this into their customer experience are falling behind the competition.

Subscription 87

Subscription Customer Experience eCommerce Retail 87

Retail Technology Review

MARCH 22, 1580

While UK health & beauty retailers have vastly improved their e-commerce offerings during lockdown, their post-purchase customer experience (CX) lags behind that of other retail sectors, the latest data from parcelLab, the operations experience platform, revealed.

eCommerce 70

eCommerce Customer Experience Operations Improvements 70

Kibo

NOVEMBER 12, 2019

Here at Kibo we’re proud to partner with so many great retailers and brands. Retail Group and our implementation partner, DEPLabs Inc. , as we work together to bring a more modern customer experience to Calendars.com. Certona ranked #1 personalization provider by Internet Retailer.

Internet Retail 48

Internet Retail Apparel Download Games 48

Retail Technology Review

SEPTEMBER 14, 2018

Following major success in Germany, post-purchase solution parcelLab is expanding into the UK to enable retailers and other companies selling over the internet to deliver the best possible after-sales customer experience and maximise the marketing potential of this part of the customer journey.

Customer Experience 110

Customer Experience Other Retail Customer 110

Sailthru

NOVEMBER 30, 2017

percent increase over last year, says Internet Retailer. During the 2016 holiday season, while retailers increase their email volume by 15 percent the actual volume opened by consumers decreased by 15 percent, reports The Wall Street Journal. Combined online sales on Thanksgiving and Black Friday increased 17.9 billion, a 16.8

Mobile 95

Mobile Internet Retail Online Retail Omnichannel 95

Retail Technology Review

APRIL 2, 2019

Speed and convenience prove key to enhancing customer experience around in-store payments, a new report from RetailEXPO reveals.

Customer Experience 111

Customer Experience Customer Internet Retail Retail 111

ROI Revolution

JUNE 27, 2019

We’ve had a great time meeting with current clients and partners, as well as forging new relationships with retailers and vendors. IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. Five Years In: What I’ve Learned About Building a 21st Century Retailer.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

Retail Technology Review

MAY 18, 2021

But the customer experience online still has a long way to go - particularly when it comes to the dreaded 'last mile'. It’s accelerated the amount of it we do online. There’s great satisfaction in having your favourite brands at the click of a button and avoiding busy shop floors.

eCommerce 70

eCommerce Customer Experience Customer Internet Retail 70

Retail Technology Review

SEPTEMBER 24, 2019

Building a custom e-commerce platform may seem like a daunting task and building one from scratch is not an easy task. These days, it’s increasingly becoming the preferred choice of online retailers who wish to take total control of their customer experience.

eCommerce Platforms 87

eCommerce Platforms eCommerce Magento Online Retail 87

Retail Technology Review

APRIL 9, 2019

A new tie-up between digital design agency, Sigma, and two leading eCommerce companies – Storm and InRiver – is aiming to deliver best-in-class eCommerce capability, while fostering a greater degree of responsibility, transparency and inclusivity in online customer experience.

eCommerce 93

eCommerce Customer Experience Customer Internet Retail 93

Retail Technology Review

SEPTEMBER 15, 2020

When the vegan and cruelty-free cosmetics company BH Cosmetics wanted to take its inclusive product line global, they knew the challenge involved in scaling to become a mass supplier globally, at a competitive price, and providing the same customer experience across geographies.

Customer Experience 70

Customer Experience Customer Internet Retail Supplies 70