Retail TouchPoints

MARCH 25, 2021

Driven by growing consumer concern over how their personal data is being collected and used, governments are enacting legislation, and tech companies are implementing platform changes, that will forever alter the relationship between consumers and advertisers. “A A new era of advertising is taking shape.

Retail 264

Retail Consumer Social Media POS 264

Retail TouchPoints

MARCH 31, 2022

What this means is that consumers aren’t following the pathways on which our research and marketing models have been based for decades. The right consumer insights gleaned from the right individuals is critical in advising brands on exactly where they can most effectively intersect with their audiences during the purchase journey.

Marketing 265

Marketing Online Retail Information Consumer 265

Retail Technology Review

SEPTEMBER 17, 2019

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers).

Online Retail 79

Online Retail Customer Retail Customer Experience 79

Retail Technology Review

AUGUST 24, 2021

Hotel Chocolat, Luxury British chocolatier and cacao grower, has partnered with Operations Experience Management platform, parcelLab, to elevate the online customer experience, in response to the changing consumer behaviours and significant shift to ecommerce seen within the last 15 months.

Improvements 142

Improvements Customer Experience Operations eCommerce 142

BigCommerce

MAY 4, 2018

IRCE – the Internet Retailer Conference & Exhibition – is an annual event held in June in Chicago, Illinois. For consumers, Rent the Runway is a luxury clothing rental company that allows regular folks to rent and wear expensive goods they’d otherwise never have access to. What Is IRCE? What to Know Before You Go.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

PFS

APRIL 19, 2019

Today’s hyperconnected consumers spend their days hopping from one device to another. Not surprisingly, so much screen time has made its mark on the retail landscape. More than half of retail sales in the U.S. More than half of retail sales in the U.S. CONSUMERS WANT MORE. HOW DO YOU STACK UP?

Omnichannel 75

Omnichannel Shipping Costs Retail Fulfillment 75

BigCommerce

DECEMBER 20, 2017

Here are the top 19 ecommerce growth strategies recommended by Internet Retailer 1000 brands and the experts that advise them, in order of priority. Community Building, Customer Engagement & CRM. Customer Lifetime Value & Referral Programs. Localization, Personalization and Customer Experience.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

lateshipment

AUGUST 13, 2020

Stock superb products, offer top-notch customer service, and couple it up with exceptional order fulfillment. Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Retail Technology Review

FEBRUARY 12, 2020

A leading European online contact lenses supplier is offering savings of up to 45% on major high street opticians, due in big part to the company’s ‘direct to consumer’ (D2C) model.

Customer Experience 115

Customer Experience Management Consumer Customer 115

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. B2B has evolved way past just a simple order entry portal where customers already know what they want.

B2B 141

B2B Multi-channel B2C Customer Experience 141

RTP blog

SEPTEMBER 22, 2017

By Timm Henderlight, Sophelle With all the different stimuli, options, mediums and content that customers are receiving daily, companies are searching for better ways to connect and engage with their audience. Computers today are actively ‘learning’ more about your customers and business as each new piece of data is entered.

Information 199

Information Internet Retail Recommendation Clothing 199

Sailthru

JANUARY 5, 2018

The slowdown may be due to membership saturation among high-income consumers. While Amazon still keeps membership numbers close to its chest, the company’s recently launched monthly payment program indicates that it is targeting lower income consumers, lending credence to these reports.

Omnichannel 68

Omnichannel eCommerce Internet Retail Search Marketing 68

Sailthru

NOVEMBER 30, 2017

As predicted, online retail results from this year’s Black Friday and Cyber Monday were record breaking. In addition, Cyber Monday sales from mobile devices also broke records, indicating more shifts in consumer shopping habits. percent increase over last year, says Internet Retailer. Retailers need to be prepared.

Mobile 95

Mobile Internet Retail Online Retail Omnichannel 95

Inflow Insights

DECEMBER 3, 2019

Monetate and Certona are respectively rated the #2 and #1 Personalization Providers according to the Internet Retailer Top 1000. Customer segmentation: Segmentation allows you to target subsets of groups based on the specific attributes of those shoppers (such as customer intent and purchase history).

eCommerce 144

eCommerce Recommendation Management Customer Experience 144

BigCommerce

FEBRUARY 23, 2018

Costco is willing to go to great lengths to keep their customers satisfied. The Net Promoter Score is a tool that can be used to gauge the loyalty of a firm’s customer relationships and can be related to a firm’s revenue growth. So, how can you increase retention and customer lifetime loyalty? Why you need one.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

ESW

FEBRUARY 5, 2020

Payment Processing A 2019 study by Internet Retailer, BlueSnap and Kount found that one of the biggest challenges for U.S. retailers looking to enter foreign eCommerce markets is currency and payment processing. Further complicating matters: Consumers in different markets have wildly different preferred payment methods.

Payment Services 103

Payment Services Merchant Services Shipping Costs Payments 103

ROI Revolution

JUNE 27, 2019

We’ve had a great time meeting with current clients and partners, as well as forging new relationships with retailers and vendors. IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. Five Years In: What I’ve Learned About Building a 21st Century Retailer.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

Sailthru

SEPTEMBER 26, 2019

The retail giant lags many competitor brands on both mobile and email, and that’s great news for any retail brand looking to differentiate with consumers. Amazon has always been, and still is, a leader in onsite personalization , but it doesn’t display the same dazzling customer attention offsite.

Other 60

Other X-cart Multichannel Retail 60

ESW

JULY 1, 2019

You can convince consumers that your products will make them happier with a more sophisticated website. 67% of consumers say that the quality of a product image is ‘very important’ in selecting and purchasing the product.” “People are wired to value images,” says Michael Del Gigante , President and Creative Director at MDG Advertising. “67%

Small Business Retail 60

Small Business Retail Customer Retention Accessories Magazine 60

OrderDynamics

JULY 23, 2019

After all, retailers are striving to rapidly adapt to evolving consumer demands. Which presents a number of challenges for retailers to overcome. As e-commerce adoption increases, today’s customer journey is spread across multiple channels such as website, mobile app, physical store and social media. Smart Shopping.

Arts 50

Arts Retail Channel Comparison Shopping 50

Dynamic Action

JANUARY 30, 2018

Prescriptive analytics for retail will overtake predictive analytics as one of several 2018 retail trends, according to new research from Forrester. Internet Retailing covered the new findings. the consumer has changed, and their expectations continue to change, rapidly.’. . Make customer needs priority No.

Retail 48

Retail Internet Retail Apparel Recommendation 48

ROI Revolution

JUNE 7, 2018

Their goal from the beginning was to produce their own brand of high quality glasses, sold directly to consumers online, exclusively through their website. The answer is simple… customer experience. From the beginning, they invested heavily in customer service. You need to engage your consumer on a human level.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Beyond this, there are two ways in which ecommerce platforms offer a hosting environment for their customers. And much more.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

ROI Revolution

JUNE 8, 2018

Alon talked about how when they decided to monetize the brand, they wanted to make sure that everything they did was to improve the customer experience and make it easier for people to find what they wanted. ” The next session was from Internet Retailer Research Director, Fareeh Ali. Goldman Sachs.

Payment Services 60

Payment Services Payments Customer Experience Technology 60

GetElastic

OCTOBER 21, 2022

He spent years in direct marketing having co-founded a successful catalog firm, and was recently named a Top 50 Global Thought Leader on Customer Loyalty. Jay Baer: Founder of Convince & Convert , Marketing and Customer Experience Expert, Author, Advisor, Keynote Speaker.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Retail TouchPoints

JANUARY 5, 2024

When retailers invest correctly, logistics presents the opportunity for not only hard cost savings but long-term value creation as organizations find innovative ways to deliver products into the hands of consumers. Retailers were inexorably dependent on them to operate, but these functions were seen more as a cost center.

eCommerce 228

eCommerce Fulfillment Supplies Operations 228

GetElastic

DECEMBER 16, 2021

the interface your customers interact with) from the back-end that powers all the business logic for your digital commerce experiences (e.g. Using modern development building blocks in a true cloud platform provided by Commercetools, customers can deliver the best commerce experiences across every touchpoint on a large scale.

Magento 113

Magento B2C Merchant Services B2B 113

OrderDynamics

MARCH 5, 2019

An interesting, retail-oriented case study appears in the March-April 2019 copy of HBR Magazine. The case study is “ Sell Direct-to-Consumer (D2C) or Through Amazon.” Also , don’t miss the great infographic from Internet Retailer on the Top Online Marketplaces in 2018 at the very bottom of the blog.

eCommerce 50

eCommerce Payment Services Magazine Order Fulfillment 50

Salsify

JUNE 29, 2017

Digital Marketing Team Leader, Sarah Krampe, saw a gap in how Escalade Sports was distributing its product information to retail customers that ultimately slowed web, ecommerce and traditional sales channels.

Channel 60

Channel Information eCommerce Customer 60

eCommerceFuel

NOVEMBER 4, 2016

It really even goes into how we acquire customers, you know. And to add to your point, we work with other businesses, building websites, doing customer acquisition for them or even doing CRO, conversion rate optimization. Driving Customers Without Paid Traffic. So what has been cool with you?

SEO 36

SEO Merchant Services Shipping Costs eCommerce 36