Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. “We Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 311

Omnichannel Department Stores Operations Retail 311

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. And to be sure, the effect is far-reaching. Amazon set the bar.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

MAY 1, 2023

Here are four important fundamentals these retailers will need: Establish a core business advantage; Tie your advantage to a clear value proposition; Get your customer acquisition costs (CAC) and LTV in order; and Map a path for expansion and diversification.

Retail 222

Retail Beauty and Health Omnichannel Operations 222

Retail TouchPoints

MAY 22, 2023

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. The business was started 40 years ago by Middle Eastern immigrant Jerry Azarkman, who opened his first store in downtown Los Angeles after spending time selling small appliances door to door.

Other 281

Other Payment Services Banking Department Stores 281

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. and globally.

Department Stores 243

Department Stores Fashion Consumer Omnichannel 243

Retail TouchPoints

MAY 1, 2023

Here are four important fundamentals these retailers will need: Establish a core business advantage; Tie your advantage to a clear value proposition; Get your customer acquisition costs (CAC) and LTV in order; and Map a path for expansion and diversification.

Retail 184

Retail Beauty and Health Omnichannel Operations 184

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. For many, this unrelenting parade of bad news leads them to believe that department stores are toast. But just as the retail apocalypse narrative is nonsense , so is the notion that department stores are going away.

Department Stores 89

Department Stores Accessories Apparel eCommerce 89

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Traditionally, department stores (and in turn malls) haven’t focused on creating this type of deeper, more meaningful connection.

Omnichannel 291

Omnichannel Department Stores Consumer Banking 291

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. The pandemic has negatively impacted the department stores’ businesses.

Fulfillment 302

Fulfillment Department Stores Shipping Costs eCommerce 302

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements.

Specialty Retailers 159

Specialty Retailers Other Apparel Department Stores 159

Kibo

MARCH 17, 2023

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

Clothing 221

Clothing Payment Services Apparel Department Stores 221

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 192

Omnichannel Department Stores eCommerce Fulfillment 192

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. So why are shareholders pushing for it? “To This strategy could hold water.

eCommerce 263

eCommerce Omnichannel Channel Department Stores 263

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. I don’t think stores are unimportant.

Omnichannel 222

Omnichannel Shipping Costs Department Stores Fulfillment 222

Retail TouchPoints

DECEMBER 1, 2020

The retailers will select the locations based on existing Sephora store proximity, market opportunity and customer insights. Expanding Reach and Scale Sephora has 500 of its 2,600 stores in the Americas, and Kohl’s has more than 1,150 locations in 49 states, with limited overlap between the two store networks.

Department Stores 190

Department Stores Omnichannel Customer Operations 190

Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. While ASOS will retain operational and creative control of the Topshop brands, the new shared ownership model will ensure close collaboration between Nordstrom and ASOS.

Multi-channel 255

Multi-channel Multichannel Department Stores Fashion 255

Steve Dennis

FEBRUARY 1, 2021

is planning to split its online and brick-and-mortar operations into two companies, and then take Saks.com public, immediately strikes me as one of the dumbest strategic decisions I have heard in a long, long time. The Bay has long suffered from the woes of unremarkable department stores. The reports that Hudson’s Bay Co.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. ’ ” said Anderson. One of the key answers is convenience.

Electronics 229

Electronics Apparel Retail Supplies 229

Pivotree Blog

OCTOBER 10, 2023

Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate. Integrated ecosystems are what’s driving speed and efficiency in today’s supply chain operations. It’s also helpful to be able to customize your ecosystem to meet unique requirements that may not be built into a solution.

Supplies 52

Supplies Order Fulfillment Omnichannel Fulfillment 52

Retail TouchPoints

MAY 29, 2020

The initial stock-up period at the beginning of the pandemic tapered off in April as customers sheltered in place. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. Costco posted a 7.3%

eCommerce 152

eCommerce Department Stores Retail Apparel 152

Retail TouchPoints

JUNE 17, 2021

The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments. This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical.

Beauty and Health 157

Beauty and Health Department Stores Accessories Customer Loyalty 157

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 244

Shipping Costs Payment Services Merchant Services Payments 244

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. However, not all customers behave the same.

Multi-channel 237

Multi-channel Payment Services Consumer Automotive 237

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. If this were to materialize, then they could use the space for their grocery stores.

Fulfillment 220

Fulfillment Department Stores Recommendation Mobile 220

Retail TouchPoints

JULY 27, 2021

With this two-part series, we’ll investigate some of the trends that accelerated during the pandemic, and how developers are adapting investments and strategies to align with new customer needs. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix. Finding New Opportunities in Shopper ‘Adjacencies’.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 328

Shipping Costs eCommerce Merchant Services Retail 328

Pivotree Blog

OCTOBER 10, 2023

While inventory and fulfillment continue to drive customer experiences and repeat business, supply chains have become more complex and less reliable.The sudden shift in demand for retailers was epic, and as a result, new industry leaders emerged. Pre-pandemic, supply chains weren’t a hot topic.

Supplies 52

Supplies Fulfillment Omnichannel Department Stores 52

Ecommerce Platforms

MARCH 18, 2023

Quick answer : The term “retail store” typically applies to a physical, or brick-and-mortar location, such as a supermarket, boutique, or individual offline store. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. It also takes more staff members to run a retail store.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

JANUARY 25, 2023

Shoppers now view stores as places to check out items before buying, to get purchasing advice, to have relaxing or exciting experiences, to meet like-minded people and to put their sustainability principles into practice. Retailers can meet these expectations by providing the experiences their customers want.

Retail 219

Retail Sporting Goods Department Stores Consumer 219

Retail TouchPoints

MAY 27, 2021

An added bonus is the opportunity to gather data from potential new customers as well as explore possible category expansions with less downside risk. Most marketplaces operate on a commission model, with the host taking anywhere from 10% to 20% of gross merchandise value (GMV) on third-party sales, depending on the category.

Retail 220

Retail Fulfillment eCommerce Department Stores 220

365 Retail

MAY 22, 2023

This new model will increase the brand’s retail and service presence across the continent, bolstering its omni-channel approach by complementing its current online sales channels, Brand Stores and Mobile Network of Mechanics and Test Riders. Those interested in joining Cowboy can contact Cowboy via Cowboy.com/partners.

Retail 52

Retail Subscription Department Stores Mobile 52

Retail TouchPoints

JULY 16, 2020

No part of the retail industry will be able to reopen as though nothing has changed, but stores where trying items on has been part of the shopper journey will be among the hardest hit — and these are often places where curbside pickup is a less appealing option. However, these retailers still have ways to draw customers back.

Retail 242

Retail Apparel Clothing Specialty Retailers 242

ChannelAdvisor

APRIL 11, 2022

The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. With an ever-changing landscape of contemporary brands The Bay is creating the ultimate one-stop-shopping destination for all customers’ lifestyle needs. Kaufland.de. Kaufland.de Why Partner?

Beauty and Health 95

Beauty and Health eCommerce Electronics Jewelry 95

ChannelAdvisor

APRIL 11, 2022

The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. With an ever-changing landscape of contemporary brands The Bay is creating the ultimate one-stop-shopping destination for all customers’ lifestyle needs. Kaufland.de. Kaufland.de Why Partner?

Beauty and Health 94

Beauty and Health eCommerce Electronics Jewelry 94