COVID-19 Stokes The Chatbot Hype In Financial Services
Forrester eCommerce
SEPTEMBER 18, 2020
COVID-19 and the associated containment measures are accelerating digital transformation and automation in financial services.
Forrester’s 2021 Financial Services Architecture Survey Needs Your Input
Forrester eCommerce
SEPTEMBER 28, 2021
Banks and other financial services firms always ask: “What are the others doing?” They leverage the answer to this question to assess their overall strategic position, compare their key challenges with those of others, and plan for the transformation of their application landscape to a more powerful customer-centric approach.
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Turn Payments Into Personalization: Unlock the Value of Transaction Data
The Pragmatic Path to Composability: Creating Efficient Commerce Systems
Trending Sources
Introducing The Financial Services CRM Landscape, Q2 2023
Forrester eCommerce
JUNE 14, 2023
Our data at Forrester backs this up: Industry solutions grow at a compounded annual growth rate of 13.9%, a rate faster than horizontal customer experience tech. At Forrester, we see financial services firms […]
The New Major Cloud Adopters: Financial Services
Forrester eCommerce
MAY 1, 2023
Financial services (FS) firms are no strangers to innovation. Deep pockets and customer pressure to continually differentiate means that new digital capabilities are constantly in development. Still, this process is not unfettered.
Retailers Must Embrace Financial Services, and Quickly
Retail TouchPoints
MARCH 31, 2023
Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point. Many customers bail at this point.
Digitally Evolving Customer Mindset Will Reshape Indian Financial Services Landscape
Forrester eCommerce
AUGUST 22, 2019
Indian financial service customers are changing! Forrester surveyed 3,000 online adults in India on their financial attitude, expectations, and preferences and found that more than half of customers accessing the internet are constantly online. ” As digital […].
5G In Financial Services
Forrester eCommerce
APRIL 20, 2020
5G will become a general-purpose technology for financial services firms.
Financial Service Firms Need To Stop Thinking Like Retailers On Personalization
Forrester eCommerce
SEPTEMBER 26, 2019
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. And most are thinking like retailers when it comes to personalization — […].
Invest In The Right Technologies To Develop Your Financial Well-Being Program
Forrester eCommerce
AUGUST 6, 2020
Putting financial well-being at the core of their strategy is critical to financial services firms’ ability to win, serve, and retain customers. To develop their financial well-being program, financial services providers are evaluating and adopting a range of contributing technologies.
Invest In The Right Technologies To Improve Your Customers’ Financial Well-Being
Forrester eCommerce
JUNE 10, 2022
The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being. Financial services executives should read this report to shape their firm’s investment approach to these technologies.
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Exploring Retail Revolution: The Correlation Between Technological Advancements In Financial Services And Online Retail Success
RTP blog
JANUARY 14, 2019
By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. Customers also are becoming more comfortable with digital financial services.
Some Research Themes For Financial Services In 2022 (Plus A Survey You Can Take To Help)
Forrester eCommerce
MARCH 22, 2022
We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […].
India’s Budget 2023: What It Means For Financial Services And FinTechs?
Forrester eCommerce
MARCH 1, 2023
Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] On that day, India’s Prime Minister tweeted, “This year’s Budget infuses new energy to India’s development trajectory”. I find that he was not far off the mark.
SAP’s Newly Independent Financial Services Entity Could Bring Lots Of Benefits To The Industry, But Will It?
Forrester eCommerce
APRIL 13, 2021
Today, SAP announced a strategic shift: Its financial services entity will become a separate firm. German investment company Dediq and SAP will form a separate financial services firm, which will be jointly owned by the two companies.
Stopping Ecommerce Fraud: How Technology can Help
Retail TouchPoints
FEBRUARY 13, 2023
They too often miss signs of fraudulent activity, while also providing too many false positives that lead to legitimate customer transactions being declined. That’s because these systems largely rely on analyzing the behavior of an individual entity, such as a customer, device or company, and finding unusual patterns in that behavior.
Using Innovation To Rebuild From COVID-19 — Lessons From Financial Services
Forrester eCommerce
JUNE 4, 2020
We are living in uncertain and extraordinary times, and extraordinary feats are being delivered daily by committed workforces for which speed translates into jobs, businesses — and lives — saved.
How To Monetize Open Finance: Monetize Value, Price The Use Case
Forrester eCommerce
MARCH 10, 2021
Open finance is driven not by regulators, but by technologies like open APIs. This is steadily changing distribution patterns within the industry towards embedded finance – a world of connectivity, financial services meeting the needs of customers in the moment, in cars, in virtual agents, in shopping apps, in online marketplaces.
The New Retail Frontier: Where Sustainability Meets Customer Loyalty
Retail TouchPoints
JULY 6, 2023
Loyalty Programs Go Green A green loyalty program builds emotional loyalty and brand advocacy, which builds customer interest, all while helping the Earth at the same time. There are many great examples of companies taking accountability for their environmental impact and using their loyal customer base to get involved.
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Banks Must Align Strategy And Technology To Succeed With Personalization
Forrester eCommerce
OCTOBER 7, 2021
Banks need a customer-led strategy to govern cross-functional personalization efforts and to determine the right technology investments.
Banking 195
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Mastercard Buys Personalization Platform from McDonald’s
Retail TouchPoints
DECEMBER 22, 2021
The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. With Dynamic Yield’s expertise and our scale and relationships, we’ll be able to bring the connections between the end consumer and our customers to new heights.”.
How to Improve Digital Privacy and Trust Between Consumers and Companies
Retail TouchPoints
FEBRUARY 26, 2024
A September 2023 study that Acquia conducted with an independent research firm found that just 56% of customers trust that brands will handle their personal data appropriately, and only 17% think that their personal data is “very secure” in the hands of companies. This happens in an environment where consumer trust is already fragile.
Improvements 306
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Investment in BigCommerce, Our Customers and Our Partners
BigCommerce
APRIL 25, 2018
The implications for our customers, partners, and industry will be profound, and our entire team is thrilled to partner with Goldman Sachs, a world-class firm and global financial services leader. Our dozens of Fortune 1000 customers use the same technology and platform as our SMBs. Those days are over.
BigCommerce 385
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Contactless Biometric Solutions for Better Shopping Experiences
Retail TouchPoints
FEBRUARY 16, 2023
The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. One of the most common complaints customers have is waiting too long in checkout lines.
Payment Services 233
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Developer Engagement Recognizes The Developer As Your Newest Customer
Forrester eCommerce
MAY 5, 2020
Digital technology is enabling unprecedented connection between people, companies, and devices. Connecting them all lies at the hands of the developer, a role with increasing power in an organization. In the age of open banking, simply providing access to APIs, documentation, and a sandbox is not enough.
Banking 266
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Salesforce To Raise Prices An Average Of 9% Next Month
Forrester eCommerce
JULY 11, 2023
The pricing affects Sales, Service, and Marketing Clouds as well as Industries (e.g., Financial Services Cloud) and Tableau. Salesforce announced today that it will be increasing pricing an average of 9% starting in August. Much of their current (pre-increase) pricing can be found on their Web site (e.g., Sales Cloud pricing).
Walgreens Debuts Wellness-Focused Credit Card, Giant Eagle Expands In-Store Digital Payment Options
Retail TouchPoints
AUGUST 16, 2021
The retailer is using Synchrony ’s dApply technology to streamline the application process and the Quickscreen pre-approval engine for a real-time credit check that can enable opening an account in seconds. Most credit cards reward customers for what they buy, but not how they live.
Payment Services 261
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Cloud Powers Retail Through The Economic Slowdown
Forrester eCommerce
APRIL 10, 2023
Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.
A Glimpse Into The Future Of Banking
Forrester eCommerce
JULY 16, 2020
Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. We see four clear themes forming in the research.
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The Ongoing Battle to Protect Consumer Payment Card Data
Retail TouchPoints
DECEMBER 30, 2022
However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure. Widely reported examples of such attacks include Macy’s where huge numbers of customers were notified that their cardholder data had been stolen.
Last Call for Sustainability: Imperatives for Change in the Retail and CPG Industry
Retail TouchPoints
NOVEMBER 10, 2021
In response to the urgency of climate change and the sentiments of their customers, more companies than ever see sustainability as a viable path to improved business operations and growth. Many leading brands are using data and exponential technologies to drive their sustainability initiatives.
Retail 281
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What’s Hot For Anti-Money Laundering In APAC In 2024?
Forrester eCommerce
MAY 7, 2024
In 2022, I examined the Anti-Money Laundering (AML) landscape in Asia Pacific (APAC), highlighting the key trends and technologies. New hotspots have emerged for money launderers, while innovative technology has also emerged to fight back against them. Since then, much has changed.
Technology 234
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Price And Value: The Yin And Yang For Customer Conversion
RTP blog
FEBRUARY 9, 2018
By Jason Beckerman, Unified For retailers, the secret to acquiring new customers, and maintaining them long-term, will always come down to price and value. With this in mind, it’s critical for retailers to leverage the massive social media ecosystem to usher customers down the purchasing path. This accomplishes a few different things.
Social Media 150
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How to Orchestrate to Eliminate Regional Payment Barriers for Ecommerce Success
Retail TouchPoints
APRIL 10, 2023
Add to this that Open Banking has increased in the UK in part due to the region’s sophisticated technology stacks, and it’s easy to see consumers’ payment preferences drastically change depending on location. More than two-thirds of U.S. consumers expect to have a digital wallet within two years.
Payment Services 241
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Introducing The Forrester Wave™: Workday Services, Q2 2024
Forrester eCommerce
APRIL 17, 2024
In our 25-criterion evaluation of Workday services providers, we identified the most significant ones and researched, analyzed, and scored them. This blog introduces you to the report on how each provider measures up and helps enterprise technology leaders select the right one for their needs.
Technology 246
246 
The Next Generation of Shoppers Needs a Next-Generation Strategy
Retail TouchPoints
SEPTEMBER 6, 2022
Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. Customize physical stores to the omnichannel experience. Three suggestions: Adapt to where and how Gen Z wants to shop.
Rethinking the Retail Environment Through Food-and-Beverage Design Concepts
Retail TouchPoints
NOVEMBER 16, 2022
The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies. Implementing Food and Beverage Design.
N Brown Group Appoints Natalie Rogers as Chief People Officer
365 Retail
JANUARY 25, 2024
Her experience traverses various sectors including digital, technology, and financial services, where she has demonstrated expertise in organizational culture, employee relations, leadership development, rewards, and organisational design.
Strategies for Brands to Combat #AdBlindness
Retail TouchPoints
MAY 22, 2023
New problems call for new tools — machine learning and other new technologies can systematize methods for businesses to reclaim consumer attention. Here’s how you can combat #adblindness to extend your marketing dollars and ultimately reach customers through the clutter of their feeds. The value exchange.
Presentation 284
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From Obligation to Opportunity: Make Compliance Your Biggest USP
Retail TouchPoints
JULY 13, 2023
Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services. The Ever-Present Challenges of Compliance We’re all living in a very different world from the days when financial services were only offered by large banks.
The Top Tech That Will Win Over Banks In 2021
Forrester eCommerce
JANUARY 28, 2021
Banks are transforming their organizations with digital technologies. Forces such as emerging technology, fintechs, changing customer behavior, and the decomposition of the banking industry are influencing banking technology investment trends. To learn how banks are planning to prioritize their technology […].
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#RIC21 Provides 8 Real-World Answers to the Question ‘What do Consumers Really Want?’
Retail TouchPoints
NOVEMBER 18, 2021
17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Employ new extended reality (XR) and the latest visual technologies to bring products to life online. Employ new extended reality (XR) and the latest visual technologies to bring products to life online.
Consumer 253
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Implementing a Digital Trust and Safety Strategy
Retail TouchPoints
AUGUST 15, 2022
Retailers are always looking for ways to deliver safe, frictionless experiences to engage and satisfy customers. But for every retailer committed to providing a top-notch customer journey, there’s at least one bad actor out to capitalize on a customer’s misfortune. Entire Facebook groups are devoted to buying customer reviews.
Retail Insight announces the appointment of former Confused.com exec, Andy Brockway, as its new CTO
365 Retail
FEBRUARY 20, 2024
Retail Insight , the leading provider of store operations execution software, has announced the appointment of Software as a Service (SaaS) industry veteran, Andy Brockway, as its new Chief Technology Officer (CTO).
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Small Business Remains A Big Opportunity For Banks
Forrester eCommerce
SEPTEMBER 28, 2023
*This blog post is co-authored by Sohm Gough Small and mid-sized businesses (SMBs) have been battered over the past three years by the continuing to face headwinds of inflation, supply chain interruptions, macroeconomic uncertainty, and disruptive technologies that threaten market upheaval.
Banking 421
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