Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

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Payment Services Shipping Costs Electronics Fulfillment 339

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online.

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Customer Experience Customer Omnichannel Social Media 284

Retail TouchPoints

OCTOBER 19, 2021

Over the past 18 months, retailers have been working hard to figure out how they can continue to meet and exceed customer demand when it comes to receiving orders, all while thinking about the next thing that will come their way. But implementation hasn’t been easy on retailers.

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Fulfillment Technology Operations Improvements 294

Retail TouchPoints

JULY 2, 2020

Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup. However, many realize that their current fulfillment operations run too slowly to meet rising expectations. With such high standards set, other retailers must now keep up.

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eCommerce Fulfillment Order Fulfillment Shipping Costs 283

Retail TouchPoints

JUNE 1, 2022

There are 10 Trends unfolding before us right now, very much worth watching. Our research shows 95% of shoppers actively use a retailer’s app for things like customized offers and content, checking inventory, pricing, wayfinding and list customization while shopping. Shoppers are returning to stores, again.

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Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. In other instances, customers might expect an upgrade for their trouble.

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Shipping Costs Customer Experience Supplies Improvements 240

Retail TouchPoints

NOVEMBER 10, 2020

Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic. Now customers may need to cancel and they will call the call center to do it.

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Retail Shipping Costs Fulfillment Shipping 284

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

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Customer Experience Shipping Costs eCommerce Improvements 255

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate.

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Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. By personalizing the customer journey using composable commerce, they can now deliver a first-class digital purchasing experience.

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Omnichannel Merchant Services BigCommerce Payment Services 256

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

The initial crucial step involves examining current trends and formulating adaptive strategies. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve. Here are the top innovative retail trends to watch in 2024.

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Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

SEPTEMBER 25, 2020

The change in priorities was made in response to shopper behavior during the first half of the retailer’s fiscal 2020, when Target.com racked up visits from more than 10 million new customers and demand for same-day fulfillment quadrupled.

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Order Fulfillment Fulfillment eCommerce Retail 204

Forrester eCommerce

OCTOBER 10, 2023

Retailers' solution to increased shrink may already be a tool in their arsenal. Learn from Emily Pfeiffer on OMS tech solutions for retail theft.

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Fulfillment Retail Consumer Management 439

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. eCommerce businesses should consider investing in AR applications and product visualization tools to keep up with this trend.

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eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged. Retail TouchPoints (RTP): How do you define customer engagement?

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Customer Retail Social Media Outdoor 265

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. Retailers with high out-of-stock rates, like Pilot in the stationary category, risk losing customers to competitors.

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Electronics Retail Shipping Costs Leisure 148

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment.

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Payment Services Payments Social Media Mobile 147

Retail TouchPoints

AUGUST 19, 2021

But what is the expected continuation of these trends, especially as the Delta variant continues to spread across the U.S.? Orschell and other experts believe that like past years, this back-to-school season has underlying trends that will likely extend into the holidays, making now the opportune time for retailers to prepare.

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Supplies Consumer Omnichannel Multi-channel 299

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In the retail world, swift order processing is the hallmark of efficient logistics operations and exceptional customer service.

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Fulfillment Shipping Costs Supplies Operations 272

Kibo

MARCH 17, 2023

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. Expectations for delivery times continue to shrink. According to McKinsey & Co.,

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Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Amanda Efron, Chief Digital Officer of Ikea U.S. ” 5.

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ACH Multi-channel Technology Customer Retention 236

ChannelAdvisor

SEPTEMBER 23, 2021

Today we’re going to look at the two programs that give you access to those lucrative Prime shelves: Fulfillment by Amazon (FBA) and Seller Fulfilled Prime (SFP). Fulfillment. The most striking difference between FBA and SFP is the way your items are fulfilled. With SFP, fulfillment is in your hands.

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Fulfillment Shipping Costs Multi-channel Merchant Services 98

Retail TouchPoints

FEBRUARY 21, 2022

Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. Expediting delivery with last-mile capabilities. If one thing has become clear during the last two years, it’s that consumers value options for convenience. Driving digital innovation.

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Consumer Merchant Services Apparel Supplies 266

Forrester eCommerce

OCTOBER 26, 2023

Embrace our recommendations, along with the upcoming advice in our holiday series, to survive the holiday rush.

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eCommerce Fulfillment Recommendation B2C 392

Forrester eCommerce

DECEMBER 19, 2022

Here’s a snippet of the advice we gave to retailers looking to meet customers’ high expectations around shipping and fulfillment this holiday season and beyond.

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Retail TouchPoints

DECEMBER 2, 2022

In fact, a big part of their job these days is staying on top of what’s trending online. In fact, the company’s ecommerce business originated to serve long-time customers who had moved away from New York — and that was just the beginning of the store’s digital journey. “In The Cohens don’t judge. Bringing the Business Online.

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Retail TouchPoints

JANUARY 26, 2023

The ever-shifting landscape of retail makes any type of prediction questionable, but there are a few hidden trends that are shaping the future of how we buy. The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. It turns out that bigger isn’t always better.

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Sporting Goods Retail Fulfillment Customer Experience 306

Retail TouchPoints

JANUARY 19, 2024

The lab will explore the potential of newer fulfillment methods like drones, as well as monetizing virtual experiences that can put CPG and retail brands in front of the next generation of customers. Shipt had added a Hosting Hub with curated lists of trending products for barbecues and other get-togethers in June 2023.

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Fulfillment Games Recommendation Operations 147

lateshipment

NOVEMBER 15, 2023

Give your customers what they want. What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Optimize your order fulfillment process to reduce processing times.

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eCommerce Customer Shipping Costs Gifts 130

Ecommerce Platforms

AUGUST 19, 2021

In order to make your shipping and fulfillment process more efficient and affordable, you must consider partnering with a third-party fulfillment center. Fulfillment centers typically offer software to integrate with your website, along with warehouses and workers to store, pick, and ship your products.

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Fulfillment Shipping Costs Payment Services Shopify 104

RTP blog

JANUARY 29, 2018

Nonetheless, we will do our best to identify what we at GrandCanals believe to be the top five fulfillment trends of the coming year, to better help you get in front of them. Options, Options, Options Amazon is experimenting with deliveries to customers’ homes and cars, even when they are not there.

eCommerce 170

eCommerce Fulfillment Shipping Costs Specialty Retailers 170

Retail TouchPoints

SEPTEMBER 1, 2022

Nostalgia is en vogue across TV, movies, music and fashion, reviving old trends and creating new ones. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers.

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Fulfillment Retail Supplies Operations 271

ChannelAdvisor

AUGUST 11, 2022

If you’re going to outsource your fulfillment, Amazon is a pretty safe bet. The e-commerce giant has not only been around the block when it comes to navigating the challenges of fulfillment and last-mile delivery — it pioneered the fast, convenient shipping consumers now expect from every online retailer. So how does it work?

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Fulfillment Shipping Costs Shipping Multichannel 84

Ecommerce Platforms

JANUARY 4, 2019

Prepare for the exciting future of ecommerce by implementing the emerging trends of 2019. Personalization and Customer Engagement. For instance, chatbots can fulfill a number of customer service needs, from answering questions about a product to discussing a complaint. Online reviews and influencer trends aren’t enough.

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eCommerce Payment Services B2B BigCommerce 223

Retail TouchPoints

APRIL 18, 2024

We saw this early in the pandemic, as retailers quickly implemented new ecommerce and fulfillment capabilities. Then they actively seek out technological advancements, emerging trends and disruptive innovations to gain a competitive advantage and create value for their customers. Relentless focus on the customer.

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Technology Retail White Paper Fulfillment 253

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. The format also supports more fulfillment-driven experiences. wine and beer sales declining and spirit sales barely seeing growth.

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Food and Beverages Fulfillment Omnichannel Specialty Retailers 236