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How Businesses Can Prepare For The Evolving Commerce Landscape

RTP blog

So you go to the retailer’s app or mobile site, scan the barcode and find the sweater in your size. Because you’re traveling to NYC in a couple days and you don’t want to pay for express shipping, you select the checkout option that lets you buy online and pick up in-store at the location near your hotel in NYC.

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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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Ulta Beauty, American Eagle Share How Supply Chain Investments Can Drive the Entire Company

Retail TouchPoints

Ulta Beauty puts its supply chain at the center of its network and sees it as the driving force behind the experience of associates and customers alike. Autonomous mobile robots are going to support retail and ecommerce picking, which is going to allow our associates to pick for retail and ecommerce at the same time,” said Bayer-Thomas. “We’ll

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8 Amazing Omnichannel Experience Examples from the World's Top Brands

GetElastic

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America. Zurich Insurance Group.

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

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How to Sell Across Channels and In-Person with Shopify POS Go

Ecommerce Platforms

Shopify POS Go is a mobile point of sale device for running your entire back office from one small module. This way, merchants have the opportunity to tap into their customer and product databases while on the go, and they can even check in on their sales staff. Quite bit, actually. Who Has Access to Shopify POS Go?

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