Forrester eCommerce

AUGUST 25, 2020

This past spring, I shared why it’s important that marketers develop a strong mobile strategy to engage with consumers in the right moment and format. Is it safe to travel? While a few months have since passed, COVID-19 still blurs the future of work, commerce, and socializing. To return to work? To enjoy a beer at […].

Mobile 251

Mobile Travel Consumer Marketing 251

Retail TouchPoints

FEBRUARY 14, 2023

T-Mobile served up nostalgia from multiple decades with its commercial featuring John Travolta and the brand’s regular spokespeople, Donald Faison and Zach Braff of the 2000s TV show Scrubs , singing a song from Travolta’s megahit movie of 1978, Grease. In its brief five -month existence (the app launched in the U.S.

Travel 265

Travel Games Merchant Services eCommerce 265

Retail TouchPoints

JANUARY 5, 2024

Visa has launched a new Web3 Loyalty Engagement Solution designed to “usher in the future of customer engagement and loyalty” with a suite of immersive products that brands can offer their customers, including gamified giveaways , augmented reality treasure hunts and new ways to earn and spend loyalty points.

Consumer 254

Consumer Mobile Payments Payment Services Travel 254

Retail TouchPoints

DECEMBER 4, 2023

Customers are more demanding, less loyal and more diverse than ever before. As a result, the industry is witnessing the swift ascent of partially automated systems such as Autonomous Guided Vehicles (AGVs), Autonomous Mobile Robots (AMRs) and Collaborative Robots (Cobots). According to McKinsey, only 5% of jobs can be fully automated.

Retail 248

Retail Shipping Costs Travel Operations 248

Retail TouchPoints

MARCH 17, 2022

Sensormatic Solutions has expanded its collaboration with Unacast in a partnership that will combine consumer mobility data with in-store traffic data to help retailers build shopper insight capabilities that span the entire path to purchase.

Travel 275

Travel Retail Mobile Channel 275

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. This launch is a testament to CVG’s commitment to innovation and customer experience,” said Ritukar Vijay, Co-founder and CEO of Ottonomy in a statement. “We

Food and Beverages 312

Food and Beverages Travel Mobile Customer Experience 312

Retail TouchPoints

FEBRUARY 6, 2024

Now, as competition in the pet sector intensifies, Petco is tapping into the inherent emotion of its category to create a similar sense of shared experience and loyalty in its customers. That customer immediately sees that groomer as a person of expertise. Have you tried this shampoo or this sort of supplement?”

Beauty and Health 278

Beauty and Health Travel Customer Retail 278

Kissmetrics

MARCH 12, 2018

Mobile devices have transformed how we consume content, making it essential that businesses that want to reach their target audience optimize their websites to respond to this trend. What that also means is that marketing methods have to change to account for the shift to mobile use. adult on a mobile device has more than doubled.

Mobile 214

Mobile Marketing Social Media eCommerce 214

Optimizely

FEBRUARY 21, 2017

Customers who shop on mobile do so with a different mindset than they do on any other channel. Research has shown that shoppers increasingly use mobile for early-stage browsing and discovery, then will switch to a different device to actually complete the purchase. by not immediately trying to push a purchase).

Mobile 150

Mobile Retail Social Media Presentation 150

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Beyond Window Shopping Business customers are consumers too, and they want things on demand and with the convenience of a one-stop shop.

Subscription 235

Subscription B2B Mobile Customer Experience 235

Retail TouchPoints

FEBRUARY 9, 2022

Over the last couple of years, we’ve seen this rapid digital adoption spark a wave of design innovation as brands seek to meaningfully engage with customers in a remote world. Waiting in lines, traveling to the store and being around crowds seem less appealing once you’ve had a taste of the convenience of ecommerce.

eCommerce Design 305

eCommerce Design eCommerce Travel Mobile 305

Sailthru

JANUARY 13, 2020

Every marketer has done painstaking research to understand where mobile makes an appearance along the customer journey. They understand that customers always have their phones, and always expect a personalized, relevant interaction on mobile. Mobile is different. Mobile apps are integral to that experience.

Customer Experience 60

Customer Experience Mobile Channel Other 60

Retail TouchPoints

APRIL 3, 2024

Chase Media Solutions is one of the first bank-led media offerings but it follows in the footsteps of the many major retailers drawing on their access to first-party customer data and close connections to consumers to help brands advertise to high-intent audiences. Like retailers, we have first-party data and a dedicated audience.

Small Business Retail 249

Small Business Retail Banking Retail Travel 249

Retail TouchPoints

MARCH 5, 2024

First-party customer data. The most important component of building an RMN is first-party data — a dataset of all your customers’ shopping habits and preferences. Having a unified view of your customer matters because retail buying journeys don’t take place on one channel. This is what advertisers are most interested in.

Retail 261

Retail Customer Data Channel Arts 261

Retail TouchPoints

MARCH 28, 2024

They can set times based on traffic data as well as the availability of customers. If delivery vehicles fall behind schedule, the platforms can update delivery windows and automatically notify customers. He is a software development professional with more than 18 years of experience in enterprise solutions and mobile app development.

Technology 277

Technology Presentation Travel Operations 277

RTP blog

AUGUST 13, 2018

Dads Love Mobile With video consumption on mobile accelerating, mobile video ads present an opportunity for brands to connect with dads at every step of the purchase process. In fact, one-third of the men surveyed in our study noted they plan to watch mobile videos for shopping advice. It also means tapping into events.

Mobile 150

Mobile Games Supplies Travel 150

Retail TouchPoints

DECEMBER 5, 2023

The travel period surrounding the holiday is the world’s largest annual migration, with hundreds of millions of people travelling to see family both within China and abroad. It is unlikely that travel next year will be back to the pre-pandemic peak. It’s hard to overstate the importance of Chinese New Year.

Food and Beverages 237

Food and Beverages Marketing Travel Retail 237

Ecommerce Platforms

JANUARY 29, 2021

Founded in 2013 and based in Berlin, Germany, N26 has more than five million customers across 25 countries and over 1,500 employees. N26 prides itself on its banking transparency and enables customers to start spending as soon as they open an account. This comes in handy if you or your developer need to code a custom integration.

Mobile 104

Mobile Payment Services Banking Mobile Payments 104

Retail TouchPoints

AUGUST 2, 2022

The USDA Food and Nutrition Service is accepting applications for a $5 million grant, funded by the American Rescue Plan , to increase the number of retailers offering online shopping for customers who rely on the Supplemental Nutrition Assistance Program (SNAP).

eCommerce 281

eCommerce Travel Improvements Mobile 281

Retail TouchPoints

DECEMBER 19, 2023

It assesses data on customer preferences such as requested pickup or drop-off times, traffic conditions and weather to determine the most efficient way to get packages to their destination. Unlike their human counterparts, “AI drivers” don’t get sick, get distracted, take time off or have unprofessional exchanges with customers.

Technology 271

Technology Travel Management Customer 271

RTP blog

MARCH 16, 2018

More than three decades (and several large corporate acquisitions) later, QVC continues to innovate their live programming options as a means of staying close to its customers and to compete with the likes of online giants like Alibaba, Amazon and Walmart. We received several orders during our first live stream,” Colburn said.

Customer 186

Customer Small Business Retail Social Media Travel 186

Retail TouchPoints

MARCH 22, 2021

market with successful pilots at its Univision travel essentials store in the Fort Lauderdale-Hollywood International Airport and the Charlotte News and Gift store in the Charlotte Douglas International Airport. Airport retailer Paradies Lagardère is testing a contactless checkout experience in several U.S.

Payment Services 176

Payment Services Travel Gifts eCommerce Platforms 176

Retail TouchPoints

MAY 28, 2021

Consumers are increasingly drawn to convent checkout experiences, from mobile POS and self-checkout to grab-and-go tech, and now even autonomous stores. The AiFi NanoStore is already open and serving customers during the preliminary events leading up to the May 30 race. In the U.S.,

Travel 264

Travel POS Events Technology 264

Retail TouchPoints

DECEMBER 20, 2021

As retailers race to increase their ecommerce capabilities to meet this blended opportunity, those that seamlessly offer consumers what they want, when they want, regardless of how they are shopping — whether on mobile, social, or in-store — will win. focused on the retail, consumer and travel industries.

Consumer 355

Consumer Retail Travel Omnichannel 355

Kissmetrics

SEPTEMBER 22, 2020

The best business credit cards offer features like purchase protection, membership rewards, travel insurance, and some even pay you cash. These can come in the form of cash back, points, travel perks, and more. Examples include food, gas, or travel. Your perks will be even better when you travel with that airline.

Travel 341

Travel Shipping Costs Payment Services ACH 341

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes.

Travel 212

Travel Clothing Technology Customer Loyalty 212

RTP blog

SEPTEMBER 18, 2017

So you go to the retailer’s app or mobile site, scan the barcode and find the sweater in your size. Because you’re traveling to NYC in a couple days and you don’t want to pay for express shipping, you select the checkout option that lets you buy online and pick up in-store at the location near your hotel in NYC.

Merchant Services 300

Merchant Services Multi-channel PayPal Mobile 300

Retail TouchPoints

SEPTEMBER 6, 2022

Ulta Beauty puts its supply chain at the center of its network and sees it as the driving force behind the experience of associates and customers alike. Autonomous mobile robots are going to support retail and ecommerce picking, which is going to allow our associates to pick for retail and ecommerce at the same time,” said Bayer-Thomas. “We’ll

Supplies 266

Supplies Shipping Costs Travel Multi-channel 266

ViiBE Blog - Retail

AUGUST 31, 2020

With social distancing as the new normal, words like “travel” and “contact” are considered taboo. Customers and companies alike have adapted in unique ways to handle the challenges of the pandemic. The key differentiator is visible in companies that embraced adaptation. Increasing support tickets.

Customer 98

Customer Omnichannel Travel Technology 98

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

FEBRUARY 8, 2021

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. Over the last decade, the relationships between customers and brands changed dramatically. Transactional convenience.

Customer 130

Customer Retail eCommerce Subscription 130

Retail TouchPoints

MARCH 2, 2021

Cardlytics runs banking rewards programs for financial institutions that are designed to allow marketers to identify new customers and increase loyalty from within banks’ online and mobile channels.

Telecommunications 184

Telecommunications Banking Travel Books 184

Ecommerce Platforms

APRIL 27, 2023

Do you live and/or work in Europe, an expat, or a freelancer planning to travel to Europe as a digital nomad? Typically, users access their online bank via a mobile app or a website using a laptop or desktop. Why Use a Mobile Bank? There are several advantages to using a mobile bank. Go to the top 3. Further reading ?

Banking 104

Banking Payment Services Mobile Travel 104

Retail TouchPoints

FEBRUARY 7, 2023

Luxury brands also must have a long-term focus, seeding strategies that create and enhance brand equity, and create tangible results over time.” Now digital collectibles , virtual metaverse spaces and gaming communities are at the epicenter of this cultural relevance — one that also helps nurture customer relationships.

Payments 287

Payments Omnichannel Payment Services Consumer 287

OrderDynamics

NOVEMBER 29, 2018

Pickup Innovations: Purolator Mobile Quick Stop. No need to travel to the store. It is called the Mobile Quick Stop, and it brings fresh new options to the retail market. What is the Purolator Mobile Quick Stop? The Purolator Mobile Quick Stop is a fresh new idea in making the last mile delivery work for consumers.

Mobile 50

Mobile Travel Channel Fulfillment 50

Retail TouchPoints

DECEMBER 3, 2020

“Couch commerce” will be redefined: With the surge in online shopping, retailers also saw mobile traffic and sales reach new heights. Mobile continued strong on Cyber Monday, accounting for 37% of that day’s sales. We’ve been stuck at home, not at work or traveling.

Small Business Retail 177

Small Business Retail Mobile Travel Consumer 177