ROI Revolution

APRIL 10, 2023

Social media and search engine optimization (SEO) are two vital building blocks for any successful online marketing plan. But have you ever wondered what role an email marketing strategy can play in strengthening your social media and SEO efforts?

Social Media 78

Social Media SEO Marketing Multi-channel 78

ROI Revolution

JUNE 27, 2022

The social media advertising landscape has experienced major transformations during its lifetime – especially since the onset of the COVID-19 pandemic. With a variety of noteworthy social media trends swirling around in the ecosystem, finding your footing can be a challenge. The State of Social Media.

Social Media 78

Social Media Marketing B2B Download 78

Smile.io

DECEMBER 13, 2022

Social media has become ingrained into our lives becoming part of our daily routine of checking our phones, posting, and consuming content. It’s become so normal, those rare friends who don’t have a social media profile are viewed as an anomaly. It’s estimated that there are 4.74 That is 59.3

Social Media 74

Social Media Blog Improvements Channel 74

Bryan Eisenberg

APRIL 4, 2016

Social Media has become a key component to the success of many businesses. According to 5 Trends That Will Change How Companies Use Social Media , nine out of ten businesses are active on social media and 80% have a dedicated social media team.

Social Media 200

Social Media White Paper Channel Conversion Optimization 200

Groove

APRIL 4, 2022

What Does Customer Experience Mapping Mean? Mapping the customer experience is the process of merchants outlining how prospects and customers interact and feel when engaging with their brand. 6 Steps For Mapping The Customer Experience. 6 Steps For Mapping The Customer Experience. Step 2: Collect Customer Feedback.

Customer Experience 195

Customer Experience Merchant Services Customer Social Media 195

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. Shopify apps can help with everything from SEO to email marketing, and customer service.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 236

Customer Multi-channel Channel Customer Experience 236

ROI Revolution

JUNE 5, 2019

With that, we bring you the June edition of “The Social Media Water Cooler.” As always, we’re covering new features and trends from the social media platforms most relevant to the digital marketing industry in 2019. Messenger Automates New Customer Communication. Q3 is right around the corner!

Social Media 60

Social Media Books Reference Improvements 60

Kissmetrics

JUNE 29, 2021

Customer acquisition is a huge pain point for many business owners. Your goal should be to put together a system that acquires customers almost on autopilot. What Is Customer Acquisition? Customer acquisition is your business’s process of bringing in new customers. What Is the Purpose of Customer Acquisition?

Customer 276

Customer Social Media Customer Retention eCommerce 276

UpSellIt

SEPTEMBER 26, 2019

The Rapid Rise of Social Shopping. Social media platforms like Instagram and Facebook have become a key part of many digital marketing strategies, and it’s not hard to see why. An intermediary solution that speaks specifically to social shoppers personalizes the experience, making them feel noticed and appreciated.

Social Media 62

Social Media Mobile Information Reference 62

Retail TouchPoints

JULY 24, 2023

It’s no secret that social commerce — that is, retail interactions that begin (and sometimes also end) on social media platforms — is big business. UK, France, Germany, India, Mexico and United Arab Emirates, and found that not only is Gen Next interested in social commerce, but most of them already are engaging in it.

Social Media 215

Social Media Payments Payment Services Consumer 215

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. The ability to create connective, fundamental relationships with customers is what separates marketplace leaders from followers.

Customer Experience 287

Customer Experience Customer Social Media Presentation 287

Ecommerce Platforms

JANUARY 19, 2023

Now, we find people via their social media accounts. It’s the one link you can embed into a social media bio, such as an Instagram bio, to funnel in your audience into the websites you want them to check out. No code refers to the ease through which you can start building websites like this, including “link in bio” sites.

Social Media 245

Social Media eCommerce B2B eCommerce Platforms 245

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 280

Retail Customer Loyalty Games Reference 280

BigCommerce

DECEMBER 5, 2017

You can’t – so you better do everything in your power to keep the customers coming. As we approach crunch time in the world of online shopping, now seems like as good a time as any to review the best tools and techniques for acquiring new customers, increasing repeat business, and minimizing loss. What is cost of customer acquisition?

Customer 381

Customer Live Chat Social Media BigCommerce 381

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Why is customer retention so important?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

JULY 1, 2021

Yet despite this upward movement towards acceptance, something still feels off, and we are not referring to the stench of a good Sativa. No, of course not; we still need them in place for various legitimate reasons, i.e., ensuring drug companies do not take advantage or lie to their customers or overstep consumer privacy civil rights.

Customer Loyalty 178

Customer Loyalty Customer X-cart Customer Retention 178

Ecommerce Platforms

JANUARY 19, 2023

Now, we find people via their social media accounts. It’s the one link you can embed into a social media bio, such as an Instagram bio, to funnel in your audience into the websites you want them to check out. No code refers to the ease through which you can start building websites like this, including “link in bio” sites.

Social Media 236

Social Media eCommerce B2B eCommerce Platforms 236

Retail TouchPoints

APRIL 28, 2023

During this time, as a “lean and mean” team, “We didn’t really have social media, we didn’t do any marketing,” Wells explained. “We When he returned to True Religion as creative director in late 2019, social media and the creator economy had reached a critical inflection point.

Social Media 246

Social Media Fashion Mobile Consumer 246

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Provide Opportunities for Customers to Give Feedback.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Retail TouchPoints

FEBRUARY 8, 2023

This is referred to as “CPC inflation,” and it looks as if CPC costs will continue to climb through the end of the fiscal year. Until the cost of digital advertising comes down, retailers can focus on new customer acquisition and retention tactics that won’t break the bank. Become active on social media. in Q1 of 2021.

Social Media 224

Social Media Retail Customer Retention Consumer 224

Retail TouchPoints

NOVEMBER 2, 2021

It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection.

Point of Sale 280

Point of Sale Mobile Customer Marketing 280

Retail TouchPoints

JUNE 9, 2022

Retail TouchPoints (RTP): How can marketing and, specifically, social media help brands better manage consumer demand? Lindsay Jerutis: Social media provides a very direct line to consumers, so it should be managed as carefully and with as much intent as the in-store experience.

Supplies 347

Supplies Social Media Consumer Marketing 347

Groove

NOVEMBER 19, 2021

Traditional commerce refers to commerce done before the advent of the internet. These customers were correct to be weary due to the fact that internet security was comparatively weak and credit card fraud was common. This change allowed for customers who needed products quickly to consider purchasing online. Social Commerce.

eCommerce 195

eCommerce Social Media Merchant Services Shopify 195

lateshipment

JULY 14, 2021

A business’s success mainly relies on its customers. Customer satisfaction can make or break your business, making it one of the most important things that business owners should constantly monitor. As a business owner, it’s vital to understand your customers. Dull, boring, and badly designed websites frequently repel customers.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Groove

DECEMBER 22, 2020

B2B advertising refers to any paid media and marketing strategies that are geared toward businesses rather than to individual consumers. Take advantage of Google Shopping ads to reach your customers and attract your audience no matter what stage they're at in the buyer's journey. B2B Advertising on Social Media.

B2B 347

B2B Social Media Merchant Services Reference 347

ROI Revolution

OCTOBER 15, 2018

With Q3 in the books, we thought now would be a good time to introduce the first edition of “The Social Media Water Cooler.” ” We’re launching this new initiative to provide a platform to discuss popular social media trends and topics that are incredibly relevant to the digital marketing industry.

Social Media 60

Social Media Books Reference Download 60

Kissmetrics

JUNE 21, 2021

After all, why wouldn’t you want customers to rave about your business to friends and family? From a potential buyer’s perspective, if your existing customers are happy enough with your company to recommend it, that speaks volumes about your business. It’s not just about getting customers, though.

Social Media 285

Social Media Reference Recommendation Books 285

SellBrite

MARCH 9, 2018

Despite what some may tell you , social media for business is not dead. While it’s true that it is becoming a lot more difficult for businesses and brands to reach social media users organically today, there’s still a lot of value and potential ROI that can be gained from participating on sites like Facebook, Twitter, and Instagram.

Social Media 85

Social Media Channel Recommendation eCommerce 85

Retail TouchPoints

MARCH 11, 2024

“Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many marketing and brand teams, driving relevance and impact means activating and leveraging those brand fans and superfans. It’s like a customer service transaction, right? Product Collabs: E.l.f.

Social Media 231

Social Media Consumer Reference Definition 231

Retail TouchPoints

AUGUST 24, 2023

The newly named platform — Popshoplive, powered by CS — will allow creators to sell products directly to their followers via their own branded storefronts rather than referring them to brands and retailers. Unlike many traditional social media platforms, followers and shoppers will remain accessible to sellers via direct notifications.

Drop Ship 199

Drop Ship Social Media Small Business Retail Fulfillment 199

Groove

JULY 28, 2020

With the prevalence of social media, businesses are constantly feeding their audiences with unique and engaging content on a variety of channels ? Grow your social media following. Find where your customers are frequenting online, and be present ? Grow Your Social Media Following. Establish trust.

Social Media 361

Social Media Marketing Webinar White Paper 361

Retail TouchPoints

DECEMBER 21, 2023

Instead, it’s the combination of conversion, average order value and customer lifetime value that matters. By knowing their customers and where they’re coming from, companies can determine when a speedy, conversion-focused checkout should be the priority — and when they should focus on maximizing customers’ cart size or lifetime value.

Payments 232

Payments Retail Shipping Costs Social Media 232

Omnisend

DECEMBER 15, 2020

When your customers make a purchase, they’re thinking about getting the product and not about things like customer support. When that time comes, the customer will look to contact the company. You can have dedicated teams for each one of them, but remember to properly prepare your agents for customer interaction.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Groove

JUNE 9, 2021

With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. 90% of all marketers have said that social media has increased exposure. This will not only earn you more email subscribers but also help increase your followers on social media.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Kissmetrics

AUGUST 5, 2021

Content marketing refers to the creation and dissemination of online materials that grow traffic to your website. This refers to assets that do not become outdated, like blog posts about the history of your industry or an infographic on how to complete a process that doesn’t change. This can lead directly to sales.

Marketing 363

Marketing Social Media White Paper Blog 363

365 Retail

AUGUST 5, 2022

However, customers investing in a company’s services and products help keep it in operation. Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets.

Customer Loyalty 111

Customer Loyalty Improvements Customer Social Media 111