Retail TouchPoints

AUGUST 4, 2023

Convenience retailer Kum & Go has debuted a new mobile app touting personalized features along with its new “&Rewards” loyalty program. The new app will display information relevant to each customer, including shopping recommendations based on past activity and the ability to designate a favorite Kum & Go location.

Mobile 216

Mobile Banking Recommendation Operations 216

RTP blog

JANUARY 17, 2018

One way to digitally reinvent showrooms is by empowering their best brand ambassadors — or store associates — with the right data and analytics. Yet, according to the IBM Customer Experience Index 2017 , 79% of brands do not have mobile-enabled associates or do not provide their employees with mobile access to customer information.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” Yelloh is now tapping into AWS’ logistics, distribution and home delivery expertise to enhance the customer experience, optimize delivery times and personalize product recommendations.

Mobile 271

Mobile Retail Customer Experience Improvements 271

Retail TouchPoints

APRIL 11, 2024

We are all used to being stalked by ads for a pair of pants we clicked on many weeks prior and seeing personalized product recommendations on Amazon and other ecommerce sites. And the storefront will keep getting more refined and personalized based on traffic and purchase data, dynamically changing in real time.

Retail 280

Retail Mobile Consumer Operations 280

GetElastic

JANUARY 7, 2019

Based on data from comScore there are five reasons mobile shoppers don’t convert: 2% — security concerns. ” Keurig offers a straightforward comparison table and it is also visible right from the mobile navigation with product details and FAQs. And not all journeys end with a conversion. Navigation.

Mobile 141

Mobile Recommendation Live Chat Information 141

Retail TouchPoints

MARCH 30, 2021

Asian online fashion and lifestyle website Zalora is deploying the Algonomy Hyper-Personalization Suite to offer real-time, personalized interactions across all touch points on its customers’ digital journey, including search, content, browse and product recommendations.

Mobile 246

Mobile eCommerce Accessories Apparel 246

Retail TouchPoints

FEBRUARY 19, 2024

With this uncertainty in mind, I spent time on Saturday, November 25, 2023 seeking out early ecommerce sales data from Black Friday to gain a clearer understanding of how the market was performing. According to online shopping data from Adobe Analytics , Black Friday sales were $9.8 billion, up 7.5% from last year. of online sales (vs.

eCommerce Marketing 268

eCommerce Marketing eCommerce Marketing Mobile 268

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

Improvements 243

Improvements Retail Mobile Customer Experience 243

Retail TouchPoints

SEPTEMBER 28, 2021

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. These are rules to live by.

Consumer 271

Consumer Customer Experience eCommerce Technology 271

Retail TouchPoints

APRIL 6, 2022

Data-driven insights are the key. Ecommerce businesses easily capture data about website visitors, purchase trends, the duration of shopper visits online and much more. Leveraging Data for Stronger Lease Negotiations. To justify budgets and track progress of events and the subsequent corresponding results, data is crucial.

Omnichannel 282

Omnichannel Events Operations Technology 282

Retail TouchPoints

MAY 3, 2023

The days of third-party data are over. The cookieless future has settled and users worldwide demand their data be kept private. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. Still, many questions remain. trillion in value.

POS 248

POS Customer Experience Customer Technology 248

Retail TouchPoints

MARCH 21, 2022

The FreedomPay Next Level Commerce platform is designed to provide secure contactless payments and data solutions through transactions that FreedomPay President Chris Kronenthal said give a “fast, frictionless and innovative consumer experience.”.

Technology 228

Technology POS Mobile Point of Sale 228

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 278

Marketing Consumer Information Customer Retention 278

Kissmetrics

JANUARY 25, 2021

The thing about data is it helps you make better business decisions. Everyone has questions when it comes to choosing data analysis software. Why are there so many data analytics tools? You have to arrange your data, explain it, present it properly, and then derive a conclusion from it. Which one is worth your money?

Social Media 274

Social Media Presentation Information Document 274

Optimizely

APRIL 3, 2017

Mobile apps provide marketers with a unique opportunity to creatively supplement the omnichannel shopping experience. This includes things like watching promotional videos, linking a product to social media, and even simply visiting the retailer’s store on mobile.) Make personalized recommendations for future engagement.

Mobile 186

Mobile Customer Omnichannel Social Media 186

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. Zero-Party vs. First-Party Data. So how can the two coexist?

Customer 210

Customer Retail Information Consumer 210

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. AI-powered personalized recommendations. The Gen Z Factor.

Mobile 325

Mobile Customer Data Recommendation Fashion 325

Optimizely

MAY 23, 2019

You don’t need us to tell you that mobile commerce is killing it. More than half of US shoppers have made a purchase using a mobile device, yet at the same time, only 12% of consumers find mobile shopping convenient. Because of that, many marketers assume you need to build an app in order to succeed in mobile commerce.

Mobile 150

Mobile eCommerce Omnichannel Recommendation 150

UpSellIt

FEBRUARY 7, 2023

That’s where UpSellit’s patented Mobile Exit Detect comes in. With 59% of global website traffic coming from mobile devices, it’s essential to cater to your mobile website visitors to increase revenue for your brand. What is Mobile Exit Detect? Mobile sales are expected to reach $728.3

Mobile 78

Mobile Shopping Carts Recommendation Technology 78

Kissmetrics

MARCH 12, 2018

Mobile devices have transformed how we consume content, making it essential that businesses that want to reach their target audience optimize their websites to respond to this trend. What that also means is that marketing methods have to change to account for the shift to mobile use. adult on a mobile device has more than doubled.

Mobile 214

Mobile Marketing Social Media eCommerce 214

Optimizely

MAY 4, 2017

Because of its real-time nature, mobile push is best used for time-sensitive messaging and updates, including letting customers know about flash sales, inventory restock notifications, low stock warnings, and last-day alerts on coupons and discounts. More specifically, how can you re-engage your mobile shoppers using a push message?

Mobile 170

Mobile Shopping Carts Reference Download 170

RTP blog

NOVEMBER 4, 2019

By Samir Addamine, FollowAnalytics If you’re going to succeed in e-Commerce, you need a mobile app — that’s a fact. And what’s more convenient than a mobile app that allows you to browse products, check prices and purchase goods no matter where you are?

eCommerce 150

eCommerce Mobile Download Social Media 150

Retail TouchPoints

FEBRUARY 2, 2023

As the relationship progresses, data from the Zliide system will be integrated into the Sensormatic IQ ecosystem. The combined solutions will work to reduce shrink while making self-checkout simpler for customers.

Download 241

Download Mobile Recommendation Information 241

Ecommerce Platforms

AUGUST 28, 2019

The payment gateway industry is a fickle one, so you may end up getting hit by unexpected charges, while a friend recommends a more suitable option after you've already gone through the work of setting up a payment gateway. Introducing Payline Data. Payline Data Pros and Cons: ?? What is Payline Data?

Merchant Services 106

Merchant Services Payment Services Payments Mobile 106

UpSellIt

JULY 1, 2021

That’s where UpSellit’s patented Mobile Exit Detection technology comes in. What is Mobile Exit Detection? Mobile exit detection focuses specifically on mobile users. Having a specific strategy in place for exit intent on mobile is critical, as mobile devices drive 61% of website visits. Conclusion.

Mobile 87

Mobile Technology Recommendation Reference 87

Retail TouchPoints

APRIL 9, 2024

The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. During interactions between an agent and customer, the tools will assess, recap the conversation, detect the sentiment of the interaction and provide agents with real-time, relevant recommendations.

Customer 280

Customer Subscription Customer Experience Technology 280

RTP blog

NOVEMBER 8, 2017

With the continued growth of mobile shopping, more retailers are building out mobile apps to satisfy consumer expectations. Mobile app marketing and retargeting company Liftoff analyzed user data for a year, and found that the average cost to acquire a user who makes a purchase via an app is $64.96. That makes me typical.

Mobile 150

Mobile Retail Download Games 150

RTP blog

JULY 12, 2017

In his new book: Makeover: How Mobile Flipped The Shopping Cart (And What To Do About It!) , NewStore Founder and CEO Stephan Schambach shares how the proliferation of mobile is changing retail as we know it — and how retailers must build a road map for mobile success via technology, data, loyalty programs and the brand itself.

Mobile 150

Mobile Retail Shopping Carts Technology 150

Retail TouchPoints

DECEMBER 15, 2022

This is where an insights-led customer data platform (CDP) comes into play, as it helps businesses accurately understand and assess their customer needs and aspirations and tailor a relevant experience that aligns with their requirements. An agile infrastructure captures and ingests this clickstream/real-time data.

Multi-channel 234

Multi-channel POS Customer Data Mobile 234

UpSellIt

MARCH 13, 2024

While historical data provides valuable insights, brands must also stay ahead of the curve by predicting upcoming seasonal trends. Optimizing for Mobile Responsiveness In today’s mobile-first landscape, optimizing website design for mobile responsiveness is essential for delivering a seamless user experience across devices.

Marketing 128

Marketing Gifts Recommendation Clothing 128

Retail TouchPoints

MARCH 24, 2023

We’ve also significantly advanced our ability to produce relevant results when a shopper has a typo in their query, which is commonly seen among our many customers now shopping on mobile devices.”

Shopify 302

Shopify Merchant Services Recommendation eCommerce 302

Kissmetrics

AUGUST 24, 2017

Tracking customer event data, such as for Kissmetrics’ behavioral analytics solution, is an integral part to any successful online business–but I bet you already knew that. You definitely knew that… cue engineers and marketers nodding their head slowly … Customer Data Management with Segment.

Customer Data 248

Customer Data Events Travel Management 248

Retail TouchPoints

MARCH 30, 2023

The retailer also will invest in greater data capture and personalization at scale for both its loyalty program and digital marketing outreach. Achieving this goal will involve both gathering more data and deploying more sophisticated analytics and machine learning operations to yield actionable results.

Mobile 269

Mobile Social Media Operations Events 269

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

365 Retail

MAY 30, 2023

As digital natives, Gen Z – those aged 10 to 25 – have been surrounded by technology, social media, mobile devices, and the internet their entire lives. So, as this tech-savvy generation continues to consume the most content, what do they really look for in a mobile app? Social Media Integration With 1.3

Mobile 74

Mobile Social Media Technology Information 74

Elsner

APRIL 23, 2020

That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. After Amazon, it’s the Walmart with a monthly mobile app user count of 86.05 From the above figures, it is clear that eCommerce mobile apps are a huge success. . Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

GetElastic

MAY 22, 2019

Mobile commerce apps for B2B are increasing, and with good reason — 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app. How mobile applications support B2B commerce.

B2B 146

B2B Mobile eCommerce Shipping Costs 146