ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

APRIL 6, 2022

Productsup works with more than 900 global brands, retailers, marketplaces and service providers to help online sellers gain control over their omnichannel presence. This latest funding round was led by European technology growth capital firm Bregal Milestone with participation from Productsup’s existing investor Nordwind Capital.

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Omnichannel Management Channel Consumer 283

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Retail TouchPoints

DECEMBER 20, 2021

According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online. Search provides a unified view and helps retailers bridge an omnichannel experience.

Consumer 363

Consumer Retail Travel Omnichannel 363

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer.

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Fashion Technology Operations Customer Experience 276

Retail TouchPoints

MARCH 14, 2024

The four key strengths that retailers need to build or to nurture are: data depth; data quality; a simple process for media buyers; and a technology stack that enables data management, audience building, tracking, measurement and billing. Retailers must prioritize the security and ethical use of consumer information.

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Retail Omnichannel Consumer Channel 310

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. Looking to dig deeper into unified commerce strategies and implementation?

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Omnichannel Payment Services Technology Banking 313

Retail TouchPoints

APRIL 10, 2023

The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets. To do that will take a years-long effort, already underway, to break down data silos and transform the company’s global operations. “As As an organization, we’ve grown through the wholesale side,” said Van Dijk.

Jewelry 275

Jewelry Omnichannel Operations Technology 275

Retail TouchPoints

OCTOBER 27, 2020

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings.

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Omnichannel Customer Customer Experience Recommendation 325

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. So for us it’s really about getting the right products to her at the right time.”

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Omnichannel Social Media Mobile Fashion 279

Retail TouchPoints

NOVEMBER 12, 2020

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail.

Technology 340

Technology Omnichannel Customer Experience Information 340

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Digital Transformation Required Building Trust In Burton’s Data. We began the journey by getting our heads around the data.”.

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Omnichannel eCommerce POS Operations 308

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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B2B eCommerce BigCommerce Omnichannel 261

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Omnichannel 264

Omnichannel Accessories Presentation Consumer 264

Forrester eCommerce

MARCH 21, 2024

Read insights from Principal Analyst Emily Pfeiffer and Senior Research Associate Delilah Gonzalez on how quality data powers commerce search experiences.

Customer Experience 251

Customer Experience Consumer Omnichannel Technology 251

Retail TouchPoints

DECEMBER 14, 2020

Omnichannel Means One Channel, Not Two Connected Channels. For many retailers, omnichannel is about enabling the in-store experience online and vice versa, letting shoppers freely switch channels during their journey. This same interplay of data will be vital to fulfillment.

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Omnichannel Webinar Merchant Services Supplies 306

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. From cybersecurity to ecommerce, digital to mobile, she has touched every aspect of today’s technology landscape.

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Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

MAY 3, 2023

The days of third-party data are over. The cookieless future has settled and users worldwide demand their data be kept private. The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. Still, many questions remain. trillion in value. trillion. “By

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POS Customer Experience Customer Technology 273

Retail TouchPoints

AUGUST 2, 2023

But contrary to pandemic-era predictions, it turns out people still want to shop in stores, and a swath of data privacy crackdowns have brought many of these rising stars back down to Earth. There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.”

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

APRIL 18, 2024

Brands and retailers can now implement national omnichannel promotional campaigns quickly and cohesively across the ARG network, as well as collect sales data to create more effective and targeted promotions in the future. We are leveraging our consumers and our collective $16.5 billion in retail sales. billion in retail sales.

Retail 263

Retail Social Media Point of Sale Omnichannel 263

Retail TouchPoints

JANUARY 14, 2022

sales reached $257 billion , up from $236 billion , according to data from Salesforce. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. Shoppers have been embracing modern technology and services throughout the pandemic, and this trend continued during the holidays.

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Retail Technology Review

NOVEMBER 4, 7400

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

Customer Data 70

Customer Data Omnichannel Customer Marketing 70

Retail TouchPoints

DECEMBER 14, 2020

To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Using multiple touch points and technologies — from email and live chat to social media forums, phone support and more — will improve your relationships with customers. Using the Right Data. Take a Down-to-Earth Approach.

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Omnichannel Live Chat Channel Improvements 263

Retail TouchPoints

AUGUST 23, 2023

That is why global innovation agency Outform is reimagining the store mannequin by combining 3D-like hologram tech, dynamic content and real-time data into one robust experience. “In The vinyl player isn’t extinct, but the rapid growth of technology and smartphones have made streaming services ubiquitous and a more convenient option.

Apparel 246

Apparel Accessories Omnichannel Consumer 246

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. Over time, the partnership will develop additional data science and AI capabilities. “H&M

Customer Experience 264

Customer Experience Omnichannel Supplies Events 264

Retail TouchPoints

MARCH 29, 2022

The only way to improve customer satisfaction and deliver better experiences is through data, but a first-party data strategy alone isn’t enough. By engaging in data collaboration, CPGs can achieve a true 360-degree view of their current and prospective customers. Think Beyond First-Party Data.

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Customer Channel Technology Improvements 241

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

Technology 246

Technology eCommerce Outdoor Consumer 246

Retail TouchPoints

SEPTEMBER 28, 2021

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. These are rules to live by.

Consumer 278

Consumer Customer Experience eCommerce Technology 278

Retail TouchPoints

MAY 20, 2022

The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces. But Ken Natori wasn’t a fashion executive, and that made him the perfect fit to lead the transformation of this designer label into an omnichannel brand. “My

Omnichannel 270

Omnichannel Department Stores BigCommerce Fashion 270

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

Apparel 277

Apparel Technology Payment Services Games 277

Retail TouchPoints

SEPTEMBER 20, 2022

More-established channels like TV and direct mail may seem like anathema to digitally native brands, but there is a massive opportunity if these brands apply the same data-driven approach they have employed for years. Invest in First-Party Data. This is best accomplished by investing heavily in first-party data.

Omnichannel 264

Omnichannel Marketing Social Media Channel 264

Retail TouchPoints

MARCH 2, 2023

Engage3 aims to help retailers grow revenue and drive store trips by tracking and optimizing their price image through the Omnichannel Intelligence module, part of the Price Image Management suite.

Channel 274

Channel Omnichannel Retail Technology 274

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Omnichannel Payment Services Retail Webinar 241

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

Merchant Services 261

Merchant Services Fulfillment Omnichannel Technology 261

Retail TouchPoints

DECEMBER 3, 2020

Inmar Intelligence , a data-driven technology-enabled services company, has launched InmarPay, a unified omnichannel payment platform. InmarPay aims to drive profitability by connecting consumer engagement and payments for retailers, pharmacies and CPG manufacturers.

Merchant Services 167

Merchant Services Payment Services Omnichannel Consumer 167