article thumbnail

Best Live Chat Apps for Shopify (June 2021)

Ecommerce Platforms

If you’re ready to invest in the best live chat apps for Shopify , you’re in the right place. Today, we’re going to be looking at one of the most popular functions for customer experience: live chat. More than 41% of customers now expect to see live chat on a website. Go to top. Integration with your CRM.

Live Chat 197
article thumbnail

Olark Review:The Best Live Chat for Website Tool

Ecommerce Platforms

Live chat for website, allows you to give your customers quick answers to questions about your products or services. Olark is one of the most popular live chat apps that reduces operating costs and increases sales. A marketing tactic is to have a picture that relates to your buyer persona to boost the level of engagement.

Live Chat 106
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

21 Field-Tested Strategies to Increase Live Chat eCommerce Conversions

Inflow Insights

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales. Does live chat increase eCommerce conversions?

article thumbnail

3 Post-Purchase Fails…and How to Fix Them  

Retail TouchPoints

While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. What modes of communication are available if and when your customers are looking for insight?

Live Chat 234
article thumbnail

7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember.

article thumbnail

Fanatics’ Live Commerce App Debuts with Big-Name Partners Including MLB and Gary Vee

Retail TouchPoints

Then in March 2023, Fanatics hired former Red Bull Chief Marketer Ken Turner as CMO, with Fanatics Collectibles CEO Mike Mahan saying at the time that “marketing the [collectibles] category is one of our highest priorities. “As The company’s Collectibles division made the big leagues when Fanatics acquired Topps in January 2022.

Hobbies 226
article thumbnail

Podia Review: The Simplest of Membership, Online Course, and Digital Download Platforms

Ecommerce Platforms

If you're thinking about selling memberships, digital downloads, or online courses, several options are available for you. In this Podia review, we'll outline the best features, along with areas like pricing, templates, and marketing. Digital downloads. Email marketing. One of them has come across my radar called Podia.