Groove

DECEMBER 23, 2020

The challenge for many businesses, however, is developing a mobile eCommerce strategy that makes sense for them. To help, we've outlined four mobile eCommerce trends to watch and included considerations for a successful mobile strategy. Mobile eCommerce Trends To Look Out For. Offer Native Mobile eCommerce Checkouts.

Mobile eCommerce 370

Mobile eCommerce Mobile eCommerce Social Media 370

Retail TouchPoints

FEBRUARY 23, 2022

To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy. 10 years ago, not many business owners expected to have to manage their social media profiles, yet here we are.

Payment Services 331

Payment Services Cryptocurrencies Social Media Telecommunications 331

Retail TouchPoints

JANUARY 23, 2024

And after three years of pandemic aftershocks, industry experts confirmed what everyone in attendance felt (especially in their aching feet): the Big Show is officially back. The top five themes include: 1. Is the digitization of in-store experiences driving a context collapse for consumers?

ACH 253

ACH Multi-channel Technology Customer Retention 253

Groove

APRIL 4, 2024

We wanted the same question answered for our clients. By comparing your core metrics against others using the same eCommerce platform, data-driven strategies can be created to catch up to the competition. Join The Shopify Benchmark Group How Do I Join The Shopify Performance eCommerce Benchmark Group?

Shopify 150

Shopify Payment Services eCommerce Merchant Services 150

Retail TouchPoints

APRIL 3, 2023

Like many retail and CPG brands, Myos Pet taps into a combination of channels, from email to social media and SMS, to engage with its customers. When you think about people willing to opt-in to a text channel, they’re usually more engaged than someone on your email list.

Payment Services 230

Payment Services Social Media Subscription Channel 230

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. Understanding this process and implementing a relationship and engagement strategy has been a priority for us as we create a dialogue with our consumers that is more than just a transaction.

Customer 253

Customer Workshop Gifts Multi-channel 253

Retail TouchPoints

MARCH 14, 2022

The short answer is a lot : 37% of consumers responding to the Culture Rising: 2022 Trends Report by Facebook IQ said the pandemic spurred them to reevaluate their purpose and priorities in life. People may not remember what you say, but they’ll always remember how you make them feel. Inclusivity and Diversity are ‘In’.

Social Media 233

Social Media Retail Gifts Channel 233

Ecommerce Platforms

NOVEMBER 17, 2022

Looking for a complete ecommerce checklist that will help you to grow your online business? You’ve built your ecommerce store , found customers who enjoy your products, and accelerated operations, until…you hit a plateau. But what can you do after that? Keep reading to revitalize your ecommerce store! Look no further.

Social Media 249

Social Media Merchant Services Shipping Costs eCommerce 249

Optimizely

FEBRUARY 26, 2021

Ecommerce business sales will continue to make up a large portion of retail sales in 2021, with in-store sales increasing slowly as businesses and retailers reopen cautiously. It can take hours to compile reporting in order to answer simple questions like: . What is the average timeframe a browser becomes a known customer?”.

eCommerce 195

eCommerce Customer Data Shipping Costs Social Media 195

Kissmetrics

APRIL 21, 2021

Although the concept only appeared a few years ago, everyone today knows what an “influencer” is. Part 1: What Is an Influencer? Now that word of mouth recommendations and criticisms spread through social media faster than fire in a dry field, influencers are more important than ever.

Social Media 307

Social Media Clothing Recommendation Fashion 307

Kissmetrics

JANUARY 20, 2021

Social media referrals have stagnated around 5 percent of all traffic for years. The encouraging news is social media reach is still massive. The encouraging news is social media reach is still massive. billion active social media users. What’s the answer? Not any more.

Social Media 363

Social Media Blog Marketing Other 363

Groove

AUGUST 18, 2020

Many successful online businesses today leverage eCommerce marketing tools to grow their brand and achieve their business goals. In this blog, we're diving into the features, pros and cons of both Klaviyo vs. MailChimp to help you determine the best eCommerce tool for your business's needs. Klaviyo vs. MailChimp. Klaviyo Features.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Groove

JANUARY 28, 2019

To help, we've outlined three mobile eCommerce trends to watch, as well as included considerations for a successful mobile strategy. Mobile eCommerce Trends. Offer Native Mobile eCommerce Checkouts. Thankfully, the days of pinch and zoom are far behind us when it comes to mobile eCommerce. Understand the Audience.

Mobile eCommerce 270

Mobile eCommerce Mobile eCommerce Social Media 270

Retail TouchPoints

JULY 19, 2022

Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear. Spoiler alert — she got the job.

Social Media 246

Social Media Fashion Merchant Services eCommerce 246

Retail TouchPoints

FEBRUARY 28, 2023

This confluence of factors makes it possible to send valuable digital offers to retail loyalty program members in highly targeted, personalized ways that also incorporate added contextual dimensions to optimize and improve redemption and engagement. What is Marketing in the Moment? when that shopper prefers to receive content).

Retail 272

Retail Books Consumer Social Media 272

Groove

NOVEMBER 12, 2020

Understanding your customers and your audience is at the core of inbound marketing , which is the ideology of attracting, engaging and delighting customers. Also, dedicate time to see how your customers are talking about your brand on social media. How To Improve Customer Experience: 5 Tips. Is your business at a standstill?

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Retail TouchPoints

DECEMBER 7, 2021

In order to bypass growth challenges, they are evolving their approach to customer engagement and experience to include new channels and tactics. The DTC flywheel is designed to help brands effectively attract, engage, delight and retain customers across all channels. RECOMMENDED LISTENING: Riding the Social Commerce Wave.

Consumer 224

Consumer Channel eCommerce Customer Experience 224

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. However, the right eCommerce platform is imperative to succeed in this venture.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. It also helps brands identify customer behavior, use data analysis to make sense of it, and then create a customized experience to engage and retain the customer. Enter: mobile marketing.

Point of Sale 295

Point of Sale Mobile Customer Marketing 295

Ecommerce Platforms

MARCH 3, 2023

But ecommerce shops aren’t so easily discouraged. For customers, it means they’ll get targeted ads based on what they actually like. Here’s how to handle sequential retargeting for ecommerce in a way that invites customers back. What is Sequential Targeting? Is this what it’s like doing business with them?”

eCommerce 118

eCommerce Social Media Payment Services Games 118

Retail TouchPoints

DECEMBER 6, 2022

In fact, the NPD group has identified a phenomenon called the “ beauty index ,” which proposes that when consumer sentiment is low (as it is right now), the desire to treat oneself goes up — and what better way to do that than with the relatively small purchase of a new lipstick or nail polish?

Retail 283

Retail Consumer Technology Other 283

Groove

APRIL 4, 2019

What is User Generated Content? User-generated content, such as product reviews, social media integration, FAQ forums and discussion boards, directly connects your brand with customers. This authentic content is personalized, socially-integrated, insightful and transparent. Developing a stronger social following.

eCommerce 250

eCommerce Social Media Consumer Improvements 250

Retail TouchPoints

JULY 11, 2023

Selfies, social check-ins, livestreams, mobile ticketing and cashless transactions all rely on a network that is sophisticated enough to handle huge spikes in data and heavy demands on the network. Similar to the games NFL players compete in each week of the season, retail is hypercompetitive and ever-changing.

Payments 194

Payments Payment Services Retail Social Media 194

Omnisend

DECEMBER 12, 2023

Reading Time: 11 minutes Do you believe that customer engagement relies on the appropriate use of technology? And what drives these? What is event marketing? Meanwhile, customer engagement is at its peak during an event due to the immersive nature of involving everyone’s opinions and offering a platform to share feedback.

Events 88

Events Seminar Marketing Workshop 88

BigCommerce

FEBRUARY 1, 2018

Your brand will have what is called a “target market.”. What is a Target Market? You need to identify the people who really want or need what you’re offering. First, figure out the need for your product or service, focusing on what problem it can solve. What are the benefits of these features? Gather intel.

Marketing 373

Marketing Hobbies Social Media Information 373

Optimizely

JULY 2, 2019

Ecommerce is growing incredibly fast — up more than 15% year over year in 2018, and on track for even more growth this year. There are hundreds of thousands of ecommerce businesses vying for the consumer’s short attention span, and we’re not even talking titans like Amazon. A Brief Rundown Of The Ecommerce Sales Funnel.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 300

Customer Experience Customer Omnichannel Social Media 300

Retail TouchPoints

MARCH 8, 2021

What are the keys retailers should keep in mind while trying to bridge the two? Numerous studies have shown that customers still want to talk to your employees, they still want to explore your physical space and engage at a level that can’t be done solely through technology. And it is impacting purchase behavior.

Customer Data 264

Customer Data Customer White Paper Technology 264

Omnisend

NOVEMBER 3, 2020

This is where social media comes in. Where email has more of a one-on-one feel, social media is a very public space. The interactions between ecommerce brands and customers offer a feel of transparency for onlookers. How Social Media and Email Marketing Are a Perfect Match.

Social Media 148

Social Media Multi-channel Channel Reference 148

Ecommerce Platforms

MAY 18, 2021

Answer customer questions. Schedule social media posts. It’s free to download and empowers users to edit and fine tune engaging video content quickly. You can convert videos to any format to compliment your social media and website content. This is why you'll likely integrate with a range of plugins.

Social Media 210

Social Media Live Chat SEO Management 210

Ecommerce Platforms

JANUARY 24, 2023

Needless to say, glowing reviews help ecommerce businesses attract customers. So if you're intrigued to find out what Yotpo offers, stick with us as we put this app under the microscope. You can also send customers what Yotpo calls smart review prompts. But how do you encourage online shoppers to leave positive product reviews?

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. Human analysis alone is no longer the answer. So how do retailers regain the power of their data?

Retail 303

Retail Customer Data Customer Experience Social Media 303

Kissmetrics

JANUARY 14, 2021

What Is Corporate Branding and Why Is It Important? What comes to mind? These assets, among many others, are what make up corporate branding. This element might seem too complicated to enact at your organization, but corporate branding is vital to all businesses , from small local businesses to massive ecommerce brands.

Social Media 273

Social Media Customer Loyalty Consumer Shipping Costs 273

ESW

NOVEMBER 7, 2023

Here is what you need to know before launching your Singles’ Day flash sales event this November. What is Singles’ Day, and How Did it Get Started? Interestingly, the date is a popular time for mixers, parties and social events that lead to new couples. The biggest online shopping day of the year?

Consumer Electronics 88

Consumer Electronics Electronics Consumer Events 88

Retail TouchPoints

MARCH 7, 2022

But while the metaverse is certainly the topic du jour , it’s not necessarily as “new” as the media furor might suggest. Check out the upcoming Retail Innovation Conference & Expo where some of the leading minds in ecommerce and tech will be talking all things meta-commerce. Many eyes have been turned lately toward “ the metaverse.”

Games 251

Games eCommerce Fashion Merchant Services 251

Smile.io

OCTOBER 25, 2023

billion shoppers and 250,000 ecommerce brands, 41% of an ecommerce store’s revenue is created by only 8% of its customers, and your top 5% of customers generate 35%. powers more than 100,000 ecommerce stores across multiple industries that have implemented loyalty, referrals, and VIP rewards programs.

Shopify 69

Shopify Social Media Blog eCommerce 69

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? 17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Want more proof?

Consumer 258

Consumer Merchant Services Social Media Technology 258