Fri.Feb 16, 2024

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“32 To 36 Courses” Is Not Revenue Enablement

Forrester eCommerce

True story: Years ago, a Forrester revenue enablement customer meeting was unexpectedly joined by a new voice, an individual whose exact role was unclear to our team beyond “they’ve joined us to help up-level our B2B sales onboarding.

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Shopify HubSpot Integration: How to Connect Your CRM

Groove

Shopify and HubSpot make for a powerful duo, allowing you to connect all of HubSpot's powerful sales and marketing features directly to your Shopify store. However, setting up this integration in a way that will maximize its capabilities is often a complicated process. To help you get started, we'll cover everything you need to know about the Shopify HubSpot integration, including the benefits that this integration offers, a step-by-step integration guide, and how Groove Commerce can help you de

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Invisible Experiences: Anticipate Customer Needs with Real-Time Interaction Management

Forrester eCommerce

Imagine having a butler who anticipates and serves your needs. In Gotham City, Alfred ensures Batman’s utility belt is always stocked. Just as Alfred faithfully supports Batman, your personal assistant earns your trust through silent understanding. Now think of this relationship in terms of your experiences with brands. Do those experiences feel invisible and immersive?

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

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The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

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2024: A Bittersweet Beginning For The Subscription Hardware Business

Forrester eCommerce

What is the future of subscription hardware? Learn why the transition to on-premises subscription hardware faced some bittersweet moments last year and where it’s headed this year.

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Claire’s Continues Lifestyle Push with Plans for Branded Products

Retail TouchPoints

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products. Under the multi-year agreement, IMG will bring to market complementary products that support Claire’s brand purpose of inspiring self-expression and individuality, in categories including apparel , fashion accessories and room décor as well as lifestyle and special occasion products.

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Target Looks to Attract New Customers with Intro of Value-Priced Private Label Brand

Retail TouchPoints

Target has introduced a new low-price owned brand called Dealworthy — featuring more than 400 products ranging in price from less than $1 to $10 — and revamped its 15 -year-old everyday essentials brand Up&Up with new branding, product reformulations and additions to the assortment. Target’s owned brands are one of the most successful pieces of its business , with a collection of more than 45 private labels that contribute more than $30 billion in sales annually.

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Canadian Tire Suffers Earnings Miss, Details Retail Technology Investments

RIS News

Refreshed stores, a generative AI shopping assistant, its first multi-banner omnichannel fulfillment DC, electronic shelf labels. the list of technology Canadian Tire has been investing goes on.

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Guess?, WHP Global Team Up to Buy Rag & Bone

Retail TouchPoints

Guess? has partnered with the global brand management firm WHP Global — which owns the Toys ‘R’ Us and Babies ‘R’ Us brands as well as a stake in Express — to acquire the New York-based fashion brand Rag & Bone. The deal is expected to close during Q1 of the Guess? 2025 fiscal year, in March 2025. Rag & Bone currently operates 34 stores in the U.S. and two stores in the UK, and the brand also is sold in boutiques, department stores and online globally.

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McDonald’s Offers a Special $1 Filet-O-Fish for the Lent Holiday

RetailWire

As the season of Lent commences, McDonald’s has rolled out an enticing deal that's bound to please seafood enthusiasts.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.

Retail TouchPoints

Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its new Inclusive Spaces Framework for all newly opened and renovated company-owned stores in the U.S. The first store, in Washington, D.C., features optimized lighting and acoustics for better visual and audible communication and accessible equipment designs for store associates.

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Unleashing Developer-Led Innovation for Enhanced Online Commerce Experiences

RIS News

Developers have continued to be the driving force behind the evolution of digital commerce, and they understand that to be successful, brands must lean into developer-led innovation that drives unique visual experiences efficiently.

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Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

Retail TouchPoints

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years. A major reason for these high levels of engagement: J.Jill obsessively focuses on making sure its customers, women 45 and older, “feel valued, heard and seen,” according to VP of Stores and Operations James Ramire

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Staples revamps loyalty program

RetailDive

Easy Rewards lets shoppers earn and redeem points on qualifying purchases, and gives customers double the points for their most shopped categories.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Grow or Die, says Momentum Shake Founder

Practical eCommerce

To Mike Tecku, entreprenureship is more than making money. It's helping others, building a team, and personal growth. The post Grow or Die, says Momentum Shake Founder appeared first on Practical Ecommerce.

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Crocs reaches ‘record’ annual revenue of nearly $4B

RetailDive

The company said it’s in the early days of implementing a retail strategy for its Heydude brand and plans to open 30 outlet locations this year.

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Executing a High-Volume Loyalty Program Migration with Dr. Sam's

Smile.io

Dr. Sam’s is a simple, no-fuss skincare brand created by Dr. Sam Bunting with her 20+ years of expertise. After years of working in her own clinic, Dr. Sam was motivated to fill a gap in the market she noticed: solutions for problematic skin that were simple, effective, and affordable. In 2018, she launched the brand with her award-winning Flawless Cleanser.

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Covent Garden Launches New Light Installation with Paul Smith

365 Retail

Covent Garden has unveiled an immersive light installation within its historic Market Building, developed in collaboration with renowned British designer and Floral Street resident, Sir Paul Smith. This launch marks the beginning of several captivating illumination events planned throughout the year. Initiated on 16th February to coincide with London Fashion Week, the installation illuminates the iconic Market Building with over 1,000 lights across 36 arches.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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The Weekly Closeout: Skechers aims for 10K stores and Jeff Bezos sells $4B in Amazon stock

RetailDive

The footwear retailer is halfway to its store opening goal, while the Amazon founder sold billions of shares this week.

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Target Creates Low-Cost Brand, dealworthy

RetailWire

A new low-cost Target brand has been introduced, some with a price point of less than $1.

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L’Occitane’s third virtual store celebrates Ramadan

RetailDive

The experience, created with Emperia, mimics a traditional Middle Eastern house and features exclusive gift sets and a skin care questionnaire.

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Is Sustainability Sustainable? How to Better Your Business and the Environment With Sustainable Retail

Dynamic Action

Summary Sustainability in retail is necessary for saving the environment and creating more successful strategies in your business. Retailers strive to meet sustainability expectations but often struggle with environmental regulations, reducing waste, and maintaining profitability. AI-powered retail technology can help retailers make sustainable choices, from inventory management to understanding customer preferences.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Nike to lay off more than 1,600 employees

RetailDive

On the heels of a cost-savings plan announced in December, the activewear giant confirmed it plans to cut about 2% of its total workforce.

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Elon Musk Shifts SpaceX to Texas After Delaware Rejects Pay Deal

RetailWire

SpaceX CEO Elon Musk made headlines as he announced the SpaceX company’s transition from Delaware to Texas following legal hitches with his mammoth Tesla compensation package.

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Rite Aid to lay off employees as it transitions California warehouse operations

RetailDive

The drugstore chain will close its Woodland distribution center and shift work to its facility in Lancaster, the company told sister publication Supply Chain Dive.

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UK Retail Sector Witnesses a Robust Rebound in January 2024

365 Retail

In January 2024, the UK retail sector witnessed a notable recovery, as sales volumes increased by 3.4% following a historic decline of 3.3% in December 2023, as reported by the Office for National Statistics (ONS). This marked the largest monthly rise since April 2021, effectively restoring sales volumes to the levels observed in November 2023. The recovery was predominantly led by increased sales in food stores, notably supermarkets, contributing the most to the uplift.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Liquid Death expands into electrolyte drink mixes

RetailDive

The launch allows the fast-growing canned water and tea maker to enter a new category and further build out its healthy beverage platform.

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Uk and European Exports to China via Alibaba’s Platforms Grow by a Third to €32.3 Billion

365 Retail

A report commissioned by Alibaba Group reveals that UK exports via Alibaba Group’s platforms increased by more than half (57%) in 2022. Across 27 European countries, sales to China via Alibaba Group’s platforms totalled about €32.3 billion in 2022 – up a third since 2019. According to the report produced by SDA Bocconi School of Management in Italy, between 2019 and 2022 companies from 27 countries exported €121.4 billion worth of goods to Chinese consumers using Alibaba’s platforms in China: Ta

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How to Run Spotify Ads: Costs & Key Considerations

CPC Strategy

Spotify went public in 2008 in a market crowded with rival music services. The music streaming app has shattered expectations by reaching over 602 million users, including 236 million subscribers, across 180 markets. It is now the world’s most popular audio streaming subscription service.

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FDA Approves Xolair for Multiple Food Allergies

RetailWire

The FDA has given the green light to Xolair, a drug designed to alleviate allergic reactions to multiple foods. This groundbreaking approval marks the first of its kind, offering hope to those with severe food allergies across the nation.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.