Dynamic Action

OCTOBER 4, 2023

Summary While sales revenue and margins are crucial, a deeper understanding of more nuanced insights is essential for retail success. Along with these metrics, uncover ten critical insights that all retailers should track. With AI-driven insights, you can identify missed opportunities to meet customer needs and capitalize on whitespace. Discover how EDITED can help you gain access to key insights that will drive your business forward.

Shipping Costs 62

Shipping Costs Retail Demo Books 62

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. It is nothing more than an automatic action to be initiated after losing an order. But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. In fact, they can actually enhance brand reputation.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

OCTOBER 2, 2023

It’s time to say goodbye to cookies. A full 60% of marketers believe the era of advertising cookies and IDs is coming to an end. And yet there’s a successional gap. Nobody seems to know what to do next. The same survey reports that 41% of marketers aren’t familiar with targeting methods other than third-party cookies or IDs. “I think everyone’s talking about it but not many people are actually doing a lot of preparation yet,” says one anonymous advertising executive quoted in the study.

Marketing 331

Marketing Information Consumer Reference 331

ESW

OCTOBER 2, 2023

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business. It is a crucial link that allows customers to interact with your brand.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Algopix

OCTOBER 2, 2023

In the ever-evolving world of e-commerce, mastering the art of crafting the perfect eBay listing is akin to wielding a mighty sword in the digital marketplace. Your eBay listing is your digital storefront, and how well you present your products can make or break your online business. It’s not just about showcasing your items; it’s about doing it so exceptionally well that you outshine your competitors and stand out in the crowded online marketplace.

Shipping Costs 123

Shipping Costs eCommerce Shipping Information 123

Salsify

OCTOBER 3, 2023

If you’re like most people, losing your phone can be the final straw that turns a difficult week into a straight-up disaster. Heck, even the sting of losing a sock in the laundry can upend an otherwise good morning.

Retail 152

Retail 152

Wiser

OCTOBER 4, 2023

No business can afford to ignore the power of social media as a tool for brand amplification. For more established businesses, a dynamic social media presence is essential to maintain relevance, engage with customers, and attract new audiences. Developing a well-thought-out social media strategy goes beyond merely having a presence on various platforms.

Social Media 145

Social Media Presentation Customer Experience Consumer 145

Retail TouchPoints

OCTOBER 4, 2023

As one of the largest media and entertainment companies in the world, NBCUniversal is also one of the biggest vehicles for brands to connect with consumers. Gina Reduto leads NBCU’s client strategy team, whose job it is to consult with advertisers on where and how to share their message for maximum impact. To do this, Reduto and her team immerse themselves in the industries they serve — and one of the largest is retail.

Retail 291

Retail Consumer Shopping Carts Technology 291

RetailDive

OCTOBER 2, 2023

The food tech company founded by former Walmart e-commerce executive Marc Lore is buying the meal kit company for about $103 million — a fraction of what it was worth when it went public in 2017.

eCommerce 105

eCommerce 105

Forrester eCommerce

OCTOBER 6, 2023

Are we right to expect the same superpowers and natural dialogue that J.A.R.V.I.S., the AI assistant, brings to Iron Man as what generative AI (genAI) will bring to CRM?

Management 469

Management Marketing Customer 469

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

My Wife Quit Her Job

OCTOBER 3, 2023

Today I am thrilled to have John Acuff on the show. John is a New York Times bestselling author of eight books, including his latest book called All It Takes Is A Goal. Jon is also one of Ink’s top 100 leadership speakers and has spoken to hundreds of thousands of people at conferences and events. And for the last 20 years, he’s helped some of the biggest brands tell their story, including Home Depot, Bose and Staples.

Books 246

Books Events 246

Retail TouchPoints

OCTOBER 4, 2023

Even though “digitally native” is on the short list for describing Gen Z, its members are most certainly in-store shoppers as well, albeit with their own set of priorities and expectations. New research from MG2 confirms that Gen Z is looking for curated visual merchandising experiences and for brand values to shine through in these physical environments, along with a focus on wellbeing and community connections.

Social Media 321

Social Media Workshop Technology Consumer 321

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. However, the landscape of email marketing is constantly evolving, presenting marketers with new challenges and opportunities. Enter the era of artificial intelligence (AI) - a groundbreaking wave of technology that is revolutionizing the way email campaigns are strategized, executed, and optimized.

Merchant Services 195

Merchant Services eCommerce Marketing Recommendation 195

Forrester eCommerce

OCTOBER 3, 2023

Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.

Banking 454

Banking Mobile Channel Customer 454

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Salsify

OCTOBER 5, 2023

Though not quite as epic a battle as Liam Neeson’s “The Grey” (man versus wilderness and wolf), the gray market presents an arduous challenge for brands already trying to eke their way through the competition on the digital frontier.

Marketing 158

Marketing Presentation eCommerce 158

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. Oftentimes, these hinge on the synergy between a brand and its third-party logistics (3PL) provider. To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communicatio

Fulfillment 310

Fulfillment Shipping Costs Supplies Operations 310

Groove

OCTOBER 2, 2023

In the realm of persuasive communication and digital marketing, the art of crafting captivating and influential copy has always been important. However, with the rapid advancement of artificial intelligence (AI), a new era of possibilities has unfolded, offering innovative tools that redefine the boundaries of effective copywriting. LLet'sembark on an exploration of AI-powered copywriting tools, unveiling their extraordinary capabilities and how they are reshaping the landscape of persuasive com

Merchant Services 195

Merchant Services Social Media SEO Blog 195

Forrester eCommerce

OCTOBER 6, 2023

Generative AI continues to be the topic du jour, as businesses race to understand the technology for fear of being left behind. But what about consumers? Forrester is closely tracking this. I’ll be taking you through how consumers know, feel, and use Generative AI every quarter.

Blog 426

Blog Consumer Technology B2C 426

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. If you’re familiar with LateShipment.com’s Delivery Experience Management and Returns Experience Management platforms you might be aware of our commitment to helping leading e-commerce brands like Princess Polly , SlumberPod , 1st Phorm , and much more to craf

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

Retail TouchPoints

OCTOBER 6, 2023

QVC has launched an accessible fashion collection, designed by Isaac Mizrahi, inspired by QVC Brand Ambassador for Accessibility Selma Blair and developed via collaborative efforts with the disability community. The collection’s first assortment, which debuts on QVC on Oct. 6, 2023 at 1 p.m. ET, features 15 styles including shirts, sweaters, jackets, pants and accessories.

Fashion 279

Fashion Apparel Accessories Clothing 279

Groove

OCTOBER 2, 2023

In the realm of persuasive communication and digital marketing, the art of crafting captivating and influential copy has always been important. However, with the rapid advancement of artificial intelligence (AI), a new era of possibilities has unfolded, offering innovative tools that redefine the boundaries of effective copywriting. LLet'sembark on an exploration of AI-powered copywriting tools, unveiling their extraordinary capabilities and how they are reshaping the landscape of persuasive com

Merchant Services 195

Merchant Services eCommerce Social Media SEO 195

Forrester eCommerce

OCTOBER 2, 2023

We have a national day or month for just about everything. Some of my personal favorites include National IPA Day (first Thursday in August), National Waffle Day (August 24), National Rescue Dog Day (May 20), and National Insider Threat Awareness Month (September).

Management 425

Management Customer 425

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

lateshipment

OCTOBER 2, 2023

Tis’ the season for cheer and joy not only for consumers but also for merchants due to the surge in holiday sales. Tis’ the season where e-commerce brands face a lot of competition and unprecedented challenges. Tis’ the same season when the business becomes very lucrative. Tis’ the reason why you want to concentrate on handling the holiday rush and increasing sales.

eCommerce 130

eCommerce X-cart Shipping Costs Shipping 130

Retail TouchPoints

OCTOBER 6, 2023

Supermarket chain Sainsbury’s is expanding its partnership with Nectar360 and Clear Channel UK by bringing its Sainsbury’s Live network to stores across the UK. The retailer plans to more than double the number of screens in its stores, from 320 to more than 800. Sainsbury’s Live reaches millions of shoppers every week through a network of more than 320 full-motion digital screens placed at store entrances.

Retail 278

Retail Channel Events Management 278

Wiser

OCTOBER 3, 2023

Effectively monitoring and executing promotional strategies is critical to your bottom line. Understanding how your promotions perform in real time can provide a wealth of insights, allowing you to optimize your strategies and gain a competitive edge. This goes beyond simply tracking sales data; it’s about comprehending the entire promotional ecosystem, with factors including competitor activities, market trends, and customer behavior.

Improvements 144

Improvements Technology Marketing Customer Loyalty 144

Forrester eCommerce

OCTOBER 5, 2023

Text analytics is a peculiar software market segment. Vendors typically have a main offering that heavily relies on text mining and analytics, but they rarely position themselves explicitly as “text analytics platforms.

Document 421

Document Customer Experience Consumer Marketing 421

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

lateshipment

OCTOBER 2, 2023

We now live in a relationship economy rather than a transactional economy. What is relationship marketing? Relationship marketing is the kind of marketing in which you work to retain customers and maintain long-term relationships with them. It is a well-known fact that returning customers spend a lot more than your new customers. This is because the returning customers have already experienced the true essence of your brand through your pre-purchase and post-purchase journey.

Marketing 130

Marketing Customer Retention Channel Social Media 130

Retail TouchPoints

OCTOBER 2, 2023

TikTok has debuted a new AI-powered virtual assistant, the TikTok Creative Assistant, to “intelligently collaborate with brands and creators throughout their creative journey on TikTok.” The tool draws on the platform’s database of “creative knowledge” to help brands and creators brainstorm ideas, understand best practices, uncover trends and find inspiration.

Blog 278

Blog Technology Social Media Marketing 278

FastSpring

OCTOBER 1, 2023

Looking to leverage FastSpring’s Digital Invoicing for your SaaS or gaming business? Sign up for a demo or check out our free trial. When you’re dealing with global sales, taxes are a necessary part of everything you do. For many SaaS companies, being able to accurately apply tax exemptions across the globe is a vital step for accuracy in quotes as well as reporting when tax time comes around.

B2B 117

B2B Demo Payment Services Games 117

Forrester eCommerce

OCTOBER 3, 2023

Does your organization span regions, lines of business and brands? That makes scaling a customer experience measurement program more challenging; you need to balance consistency and oversight with adaptation and localization.

Customer Experience 422

Customer Experience Customer 422

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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