Retail TouchPoints

JANUARY 14, 2024

FedEx is known for the logistics scale and expertise it has developed over a half century in business. What might be less well-known is FedEx’s scale and breadth of data: the company generates one petabyte of information daily — the equivalent of 20 million tall filing cabinets’ worth of information.

Supplies 299

Supplies Shopping Carts Information eCommerce Platforms 299

Retail TouchPoints

JULY 23, 2024

Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx , UPS and USPS. Ryan Kelly, VP of Marketing, FedEx Despite this disruption to the status quo, FedEx remains a power player, delivering 15 million packages around the world every day.

Merchant Services 289

Merchant Services Shipping Costs Supplies Fulfillment 289

lateshipment

JANUARY 23, 2020

There are four basic choices for you — namely, DHL, FedEx, UPS, and USPS. DHL, FedEx, and UPS, the three private giants, have been in business for decades. FedEx reigns supreme in the air, while UPS has an exhaustive fleet on the ground. Smith is the founder, Chairman, & CEO of FedEx. FedEx earned $65.5

Shipping Costs 251

Shipping Costs Shipping Operations Games 251

Retail TouchPoints

JANUARY 27, 2022

Microsoft and FedEx are partnering to combine FedEx’s network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a service” offering for retailers. The solution is expected to launch in the second half of 2022.

Order Fulfillment 264

Order Fulfillment Shipping Costs Fulfillment Omnichannel 264

lateshipment

OCTOBER 8, 2020

FedEx has announced its General Rate Increase (GRI) for 2021. According to FedEx “These rate changes enable FedEx to continue investing in service enhancement, fleet maintenance, technology innovations, and other areas to serve customers more effectively and efficiently.” The average rate increase is 4.9%

Shipping Costs 246

Shipping Costs Shipping eCommerce Information 246

lateshipment

MAY 15, 2020

When you ship through FedEx or UPS, most packages make it to their destinations intact and on time. File a claim for FedEx lost packages here File a claim for UPS lost packages here File a claim for USPS lost packages here File a claim for DHL lost packages here. The post How to Handle FedEx/ UPS/ DHL/ USPS Lost Packages?

Shipping Costs 246

Shipping Costs Payment Services Document Shipping 246

lateshipment

NOVEMBER 4, 2024

Join our briefing session and get: FedEx and UPS On-time Performance Insights: A detailed on-time performance analysis covering Ground and Express services, key U.S. To make things simpler for you, we’ve noted important holiday-season dates for carriers in the US and Canada and have presented them to you. 19 UPS 2nd Day Air – Dec.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

JANUARY 11, 2024

Stephanie Linnartz, President and CEO, Under Armour ; Raj Subramaniam, President and CEO, FedEx ; Michelle Gass, President, Levi Strauss & Co. Keynote presenters will include: John Furner, President and CEO, Walmart U.S.; Philippe Schaus, CEO, Moët Hennessy ; and Bob Eddy, CEO, BJ’s Wholesale Club.

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Workshop Supplies POS Presentation 275

lateshipment

DECEMBER 4, 2020

On one hand, customers are ever unforgiving of delivery mistakes while on the other, carriers such as FedEx and UPS mercilessly add to your rapidly-escalating shipping expenditure. ” – Brie Carere , executive vice president and chief marketing and communications officer for FedEx.

Shipping Costs 214

Shipping Costs Shipping Small Business Retail Supplies 214

lateshipment

MARCH 20, 2020

FedEx Corp. FedEx is facing discrepancies in its services due to the prevailing situation. Global Suspension of Money Back Guarantee FedEx has suspended its Money Back Guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services worldwide. and Canada) FedEx Ground (U.S.

Shipping 183

Shipping eCommerce Operations Article 183

Retail TouchPoints

APRIL 27, 2021

FedEx and Adobe have entered a multi-year collaboration that will begin with the integration of Adobe Commerce with ShopRunner, an ecommerce platform and subsidiary of FedEx Services.

eCommerce Platforms 147

eCommerce Platforms Merchant Services Payment Services eCommerce 147

lateshipment

APRIL 28, 2025

Learn about FedEx delivery exceptions, their causes, how to identify and fix them, and explore real case studies and strategies to prevent future issues.

Management 130

Management 130

Forrester eCommerce

OCTOBER 26, 2020

on FedEx, on UPS, on DHL, on USPS? On Dasher, on Dancer, on Prancer, on Vixen. There is no online equivalent to walking out of the store just after the moment of purchase, carrying a loved one’s holiday gift. This year, Deloitte foresees US brick-and-mortar sales increasing year over year between just […].

Gifts 374

Gifts Customer eCommerce Customer Experience 374

lateshipment

MARCH 22, 2025

Track your packages seamlessly with FedEx shipment tracking. Learn how to track FedEx shipments, common shipment issues, and their solutions here.

Management 130

Management 130

Retail TouchPoints

APRIL 11, 2022

Alphabet isn’t the only company interested in building out drone shipments — FedEx Express is harnessing the technology for middle-mile logistics. FedEx is utilizing the Chaparral aircraft, a VTOL aerial cargo system that can autonomously pick up 300 to 500 lbs. of cargo and deliver it by air up to 300 miles.

Download 290

Download Technology Operations Improvements 290

lateshipment

JANUARY 5, 2022

Introduction to the Rate Increase by FedEx and UPS. Year on year, major shipping carriers such as FedEx and UPS increase the rates for their services, raking up your shopping bills. FedEx has announced its General Rate Increase (GRI), which will be effective from January 3, 2022, with an average increase of 5.9% B each quarter.

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

lateshipment

FEBRUARY 10, 2022

FedEx is one of the top-three behemoths in not just the US but in the worldwide shipping carrier and delivery services space (the other two being DHL and UPS). Did you know that FedEx delivers more than 12 million packages per day? Understanding FedEx’s Money-Back Guarantee before submitting Claims. How to File FedEx Claims.

Shipping Costs 130

Shipping Costs Shipping Document Blog 130

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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POS Apparel Shipping Gifts 263

Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office.

Merchant Services 124

Merchant Services Shipping Costs Omnichannel Fulfillment 124

lateshipment

APRIL 24, 2024

Before diving into the specifics of FedEx and UPS signature options, let’s first understand what they entail: Understanding Delivery Signature Options Both FedEx and UPS offer various signature options to accommodate the diverse needs of businesses and customers. FedEx Adult Signature Required Costs around $8.15

Shipping Costs 130

Shipping Costs Shipping Electronics Blog 130

lateshipment

OCTOBER 30, 2020

eCommerce retailers will have to understand the key aspects of shipping during the pandemic to come out unscathed. To make things simpler for your business, we’ve noted important holiday-season dates for UPS & FedEx and presented them to you as a downloadable schedule. FedEx Holiday Schedule. Only FedEx Freight will be closed.

Shipping 243

Shipping Small Business Retail Marketing Retail 243

BigCommerce

FEBRUARY 23, 2022

As consumers increasingly expect fast shipping when purchasing online, it may come as no surprise that Amazon surpassed FedEx in…

Customer Experience 294

Customer Experience BigCommerce Improvements Shipping 294

lateshipment

MARCH 16, 2025

When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. Here are a few things you need to keep in mind if youre going to file a claim for FedEx lost packages. Documentation can include FedEx pickup records, photos of the damaged or lost contents, and proof of value documentation.

Shipping Costs 130

Shipping Costs Payment Services Document Shipping 130

lateshipment

MARCH 20, 2025

FedEx shipping audits help you verify FedEx invoices to identify errors, surcharges, and overcharges that could be bleeding your bottom line.

Shipping 100

Shipping 100

RetailDive

JUNE 28, 2021

The technology enables FedEx to adjust to volume fluctuations, but the logistics provider may struggle to hire enough package handlers.

Technology 124

Technology 124

RetailDive

OCTOBER 20, 2021

The company's logistics arm has grown in parcel volume and revenue, outpacing FedEx, UPS and the Postal Service every year since 2014.

Shipping 126

Shipping 126

RetailWire

SEPTEMBER 20, 2024

FedEx stock plummeted nearly 15% on Friday morning after the company posted its significantly weaker-than-expected quarterly earnings report the previous day.

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Retail TouchPoints

MARCH 1, 2023

Happy Returns, which was acquired by PayPal in 2021, isn’t the only company trying to make the complicated issue of online returns more convenient and cost-effective: Amazon continues to expand its network of in-store returns drop-off points, which in addition to Kohl’s now also includes a pilot at Staples ; FedEx plans to launch its new Consolidated (..)

PayPal 278

PayPal Customer Experience Fashion Operations 278

Retail TouchPoints

MARCH 21, 2022

As last mile efficiency has moved from a nice-to-have to a business necessity, some of the world’s largest companies — including Target , Walmart , Shopify, Microsoft and FedEx — have introduced technology designed to tackle logistics complexities that can include real-time challenges like weather, traffic and street construction.

Shopify 243

Shopify Fulfillment Technology Improvements 243

RetailWire

NOVEMBER 27, 2023

1 delivery business, surpassing both UPS and FedEx. Amazon has emerged as America's No.

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lateshipment

APRIL 9, 2021

While peak surcharges are still levied on packages that are being shipped to certain remote locations, major shipping carriers such as FedEx, UPS, and Purolator reinstating their money-back guarantee for select service types is certainly some good news for eCommerce business owners. What is the Money-back Guarantee Policy?

Shipping Costs 130

Shipping Costs Shipping Supplies eCommerce 130

lateshipment

JUNE 11, 2021

Major carriers such as FedEx and UPS offer shippers such as yourself the option to claim refunds when they commit a service failure. Understanding FedEx Money-Back Guarantee (MBG) and UPS’ Guaranteed Service Refund (GSR) in Terms of Shipping Refunds. Why do FedEx and UPS want shippers to sign refund waivers?

Shipping Costs 246

Shipping Costs Shipping Retail Operations 246

Forrester eCommerce

DECEMBER 19, 2019

Last weekend, Amazon informed its 3rd party sellers (which account for more than half of its unit sales) that they are no longer allowed to use FedEx’s ground delivery service for Prime shipments. In its email announcement, Amazon noted that its reason is a decline in the delivery network’s performance and that it won’t lift […].

Information 221

Information Retail Customer 221

Retail TouchPoints

DECEMBER 6, 2021

The performance of each of the three main national carriers — FedEx, UPS and USPS — has steadily declined due to structural issues, including poor earnings, wage pressures and constrained labor. An additional 17%, or 127 retailers, used two carriers, but the format was primarily relying on either FedEx or UPS, then using the U.S.

Shipping Costs 327

Shipping Costs eCommerce Retail Shipping 327

Retail TouchPoints

AUGUST 22, 2023

Postal Service “to fully cover all delivery destinations,” according to the website, and will position Amazon as a direct competitor to FedEx and UPS. Amazon Shipping will provide delivery service within the U.S. for packages weighing up to 50 pounds. It will tap into the U.S.

Shipping Costs 246

Shipping Costs Merchant Services Shipping Fulfillment 246

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS.

Shipping Labels 278

Shipping Labels Shipping Supplies Consumer 278

BigCommerce

SEPTEMBER 11, 2018

Here’s what USPS, UPS, and FedEx predicted they would deliver between Thanksgiving and New Year’s Eve in 2017: USPS expected to deliver more than 15 billion pieces of mail including 850 million packages. FedEx predicted 400 million packages. And FedEx is waiving those surcharges for a second year in a row.

Shipping 263

Shipping Merchant Services Customer Fulfillment 263