Retail TouchPoints

JUNE 8, 2023

Mobile scanning solution provider Anyline has launched Commercial Tire Tread Scanner, a solution designed to help fleet operators improve tire performance and longevity, ensure driver safety and reduce vehicle inspection time. The software can be used on any camera-enabled smartphone or mobile device.

Improvements 312

Improvements Mobile Operations Technology 312

Retail TouchPoints

MARCH 5, 2021

Majid Al Futtaim , the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened a fully automated micro-fulfillment center (MFC) at the Carrefour store in Ibn Battuta Mall in Dubai. Majid Al Futtaim operates 350+ Carrefour locations in 17 countries across the Middle East, Africa, and Asia.

Order Fulfillment 264

Order Fulfillment Fulfillment eCommerce Mobile 264

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 254

Omnichannel Fulfillment Social Media Operations 254

Retail TouchPoints

OCTOBER 19, 2021

This trend has already become evident with curbside pickup, which has become one of the fastest-growing models within fulfillment. On the back end, retailers have had to strengthen their technology in order to ensure a seamless operation takes place. Each of these steps is essential for a scalable, efficient pickup operation.

Fulfillment 306

Fulfillment Technology Operations Improvements 306

Retail TouchPoints

JUNE 1, 2022

The transaction is part of DoorDash’s effort to accelerate its international growth through faster product development and improved investment efficiency. Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., reporting directly to DoorDash CEO Tony Xu.

Operations 314

Operations Consumer Technology Improvements 314

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. Determine which are the best locations to ship orders from.

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

Ecommerce Platforms

OCTOBER 10, 2022

Running a startup is tough work, and in the ecommerce business, it often means fulfilling products from your own office, home, or even a garage. But at some point, you’ll want to find a fulfillment provider to offer faster shipping, and to focus on other parts of your business. The Best Fulfillment Centers for Startups.

Fulfillment 211

Fulfillment Shipping Costs Payment Services Shopify 211

Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

Omnichannel 220

Omnichannel Fulfillment Operations Customer Experience 220

Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. IBM’s Institute of Business Value (IBV) has just completed significant research into the priorities and decisions for supply chain operations and sustainability in partnership with The Consumer Goods Forum.

Consumer Goods 242

Consumer Goods Operations Consumer Supplies 242

Retail TouchPoints

NOVEMBER 17, 2023

Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner. Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies.

Shipping Costs 263

Shipping Costs Customer Experience Supplies Improvements 263

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. The heaviest investment will take place in order fulfillment, such as last-mile delivery. In such cases, the addition of drivers and fleets may even exacerbate fulfillment issues.

Operations 161

Operations Fulfillment Order Fulfillment Technology 161

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

Payment Services 245

Payment Services Operations Fulfillment Supplies 245

Retail TouchPoints

FEBRUARY 27, 2024

We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value.” The third pillar of the new strategy will be simplifying and modernizing end-to-end operations. Target, The Vitamin Shoppe and Victoria’s Secret.

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278

Retail TouchPoints

MAY 5, 2022

The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement. This is an exciting opportunity to find and scale the next big ideas in technology and retail.”.

Improvements 264

Improvements Retail Books Technology 264

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. Improve Supply Chains, Boost Customer Satisfaction. Supply chain operations significantly impact customer satisfaction, especially for ecommerce orders.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

SEPTEMBER 23, 2022

Keeping your warehouse operations in-house or outsourcing them to a third-party logistics (3PL) company? In internal fulfillment, the business handles the complete process of storing, packing and shipping. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company.

Shipping Costs 328

Shipping Costs Order Fulfillment Fulfillment Shipping 328

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

Fulfillment 78

Fulfillment Technology Shipping Costs Retail 78

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Supplies 294

Supplies Fulfillment Omnichannel Customer Experience 294

Pivotree Blog

JULY 26, 2023

So how do you ensure your warehouse operations are in top gear to keep your customers coming back? They often use state-of-the-art warehouse management system software like Pivotree WMS for accurate inventory, streamlined operations, and reduced costs. The impact, once again, is reduced picking time and improved productivity.

Fulfillment 52

Fulfillment Management Improvements Shipping Costs 52

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 277

Omnichannel Shipping Costs Operations Fulfillment 277

Retail TouchPoints

FEBRUARY 2, 2024

The USPS also plans to procure 21,000 commercial-off-the-shelf (COTS) battery-powered and domestically manufactured delivery vehicles, including 9,250 from the Ford Motor Company, depending on market availability and operational feasibility. This represents one of the largest commitments to vehicle electrification in the nation.

Operations 297

Operations Improvements Technology Other 297

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. A One-Size-Fits-All Strategy Won’t Work.

Management 278

Management Order Fulfillment Fulfillment Shipping Costs 278

ChannelSale

MARCH 13, 2024

Your search for tips to conquer the fulfillment frustration of e-commerce customers’ orders ends here. If e-commerce is the game-changer in the digitalized business world, it is the door-to-door delivery or e-fulfillment services that made it popular among people worldwide.

Fulfillment 59

Fulfillment eCommerce Multi-channel Order Fulfillment 59

Groove

OCTOBER 6, 2020

eCommerce Integration: Improving B2B Operations. Before working with the Groove Commerce team, Perform Group ran into many issues when it came to accurately tracking inventory and processing and fulfilling orders. Operating in this manner caused frustrations for the sales team. The Problem. The Problem. The Solution.

B2B 221

B2B Operations BigCommerce eCommerce 221

Retail TouchPoints

OCTOBER 26, 2023

Retailers that have moved to a data-driven approach have improved their sales, operational efficiency and overall profitability. Using Data and Cognitive Technology to Improve Product Availability The first challenge in gaining an accurate view of on-shelf availability is deciding which data to use.

Customer 258

Customer Operations Improvements Technology 258

Retail TouchPoints

OCTOBER 24, 2023

New Macro Trends – and Challenges – on the Horizon The good news is that the supply chain snarls that plagued both industries in the last three years have finally subsided , leaving an opening for executives to focus on improving supply chain resilience for the long term.

Retail 288

Retail Supplies Operations Technology 288

Retail TouchPoints

APRIL 21, 2023

Along with the boom in online shopping, as more retail activity shifts to ecommerce, fashion retailers in particular are faced with new responsibilities in order fulfillment. Not only this, but order sorting and accuracy of parcel shipments will improve. This is where robotics come into play to support workers.

Marketing 276

Marketing Fashion Order Fulfillment Shipping Costs 276

Retail TouchPoints

APRIL 28, 2023

Additionally, despite earlier plans to scale back brick-and-mortar investments , the retailer’s physical retail operations have remained a key part of its value proposition. He noted that the technology gives “a wide range of organizations access to the tools which can accelerate adoption of these potentially game-changing technologies. “In

Retail 350

Retail Technology Games Fulfillment 350

Retail TouchPoints

OCTOBER 1, 2022

This change will raise the average starting pay for customer fulfillment and transportation departments to more than $19 per hour up from an hourly rate of $18. operations, corporate and technology workers. In July, Amazon revealed that it would create more than 4,000 new corporate and technology positions in the UK.

Fulfillment 276

Fulfillment Operations Technology Improvements 276

Groove

OCTOBER 6, 2020

AS400 Integration: Improving BigCommerce B2B Operations. Before working with the Groove Commerce team, Perform Group ran into many issues when it came to accurately tracking inventory and processing and fulfilling orders. Operating in this manner caused frustrations for the sales team. The Problem. The Solution.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

Retail TouchPoints

JANUARY 9, 2024

Yikun Shao : There were a lot of reactive steps taken during the pandemic — from the rapid adoption of technology and ecommerce to diversifying supply chains — and I think companies are now realizing the benefits of those actions. One example was the surge in ecommerce during the pandemic, which drove supply chain activity.

Supplies 278

Supplies Shipping Costs Small Business Retail Recommendation 278

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

Payment Services 362

Payment Services Shipping Costs Electronics Fulfillment 362

Retail TouchPoints

SEPTEMBER 7, 2023

What technologies will improve customer intimacy and engender loyalty? We asked our experts how they see automation and AI helping retailers gain cost efficiencies and maximize the power of their people and technologies, especially as they aim to grow their businesses. You can also incorporate automation within PLM.

Supplies 258

Supplies Arts Customer Loyalty Fulfillment 258

Retail TouchPoints

JULY 27, 2022

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability.

Payment Services 263

Payment Services Shipping Costs Omnichannel Fulfillment 263

lateshipment

APRIL 28, 2024

business professionals rated CX as their priority and thereby are consistently investing more in improving it. So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. That brings us to the #1 reason — To stay in the competition.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

MARCH 21, 2022

As last mile efficiency has moved from a nice-to-have to a business necessity, some of the world’s largest companies — including Target , Walmart , Shopify, Microsoft and FedEx — have introduced technology designed to tackle logistics complexities that can include real-time challenges like weather, traffic and street construction.

Shopify 236

Shopify Fulfillment Technology Improvements 236