Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Retail TouchPoints

JULY 17, 2020

The impact of digital technology on the retail industry has been nothing short of profound. Amid all the turmoil, one thing is clear: COVID-19 is simply a catalyst for adopting digital retailing technology. In recent years, bricks have morphed into clicks and taps as consumers have embraced the convenience of online shopping.

Technology 232

Technology eCommerce Retail Merchant Services 232

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. And if these people don’t exist, retailers have to commit themselves to training them.

Home Furnishings 312

Home Furnishings Retail Shipping Costs Electronics 312

Ecommerce Platforms

APRIL 11, 2022

Everything is bigger in Texas, so it makes sense that ecommerce warehousing, distribution, and fulfillment have become commonplace in the Lone Star state. Not only is there an incredible amount of space for fulfillment companies to set up warehouses in Texas, but the state has its benefits when it comes to taxes and real estate costs.

Fulfillment 104

Fulfillment Shipping Costs Merchant Services Shopify 104

Retail TouchPoints

OCTOBER 1, 2022

This change will raise the average starting pay for customer fulfillment and transportation departments to more than $19 per hour up from an hourly rate of $18. operations, corporate and technology workers. In July, Amazon revealed that it would create more than 4,000 new corporate and technology positions in the UK.

Fulfillment 278

Fulfillment Operations Technology Improvements 278

Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. Lowe’s Home Improvement reportedly fulfilled 60% of its online orders from store locations , allowing the company to move six times faster — a perfect example of why every retail employee is now a supply chain worker. .

Supplies 311

Supplies Retail Fulfillment Point of Sale 311

Retail TouchPoints

FEBRUARY 2, 2024

Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. The executives were careful to note, however, that “it’s still early days for generative AI, and the technology won’t always get it exactly right.

Mobile 285

Mobile Recommendation Technology Customer Experience 285

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 239

Supplies Beauty and Health Payment Services Fulfillment 239

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers.

Omnichannel 278

Omnichannel Shipping Costs Operations Fulfillment 278

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We We created a robust training module from day one; we brought in our field teams to help lead their creation,” said Mikos. “We

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

JANUARY 29, 2024

Many of these retailers have added several technologies to their arsenal to boost the in-store shopping experience for the customer and to better understand the customer journey to and through their stores. With this data, retailers can offer more training and incentives for associates to get customers to proofing areas.

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Retail Toys Fashion Customer 312

365 Retail

JANUARY 4, 2023

Achieving this is not rocket science – it simply requires smart use of technology that is disarmingly similar to what we all carry about 24 hours a day – our mobile devices! Retailers need to think beyond the realms of what mobile technology can do for their customers and think about what it can do for their people and their processes.

Mobile 73

Mobile Technology Retail Customer Experience 73

Retail TouchPoints

APRIL 3, 2024

Then there’s [physical] retailing and home delivery, including the technology needed for those. Ackerman: I’m a deep believer in the education and training of staff; I believe we invest more in training time and dollars than any other dispensary. We provide the training ourselves, because it’s a very specific way of selling.

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Customer Retail Information Operations 272

Retail TouchPoints

SEPTEMBER 14, 2023

This and other positive results from Geisinger’s chronic care management platform have encouraged the companies to expand their partnership to additional patients in the Geisinger network, as well as work together to design a comprehensive package of technology and services for chronic care management.

Technology 277

Technology Management Improvements Other 277

Retail TouchPoints

MARCH 2, 2021

The retailer has been pushing to make its stores more flexible during the pandemic, including the December 2020 move when Best Buy launched a four-store pilot in Minneapolis that reduced shoppable areas so the stores could better operate as fulfillment hubs. Best Buy’s online sales rose 144.4%

Fulfillment 191

Fulfillment Supplies Operations Shipping 191

Retail TouchPoints

FEBRUARY 8, 2024

Nike’s Training Club app and L’Oréal’s Content Studio are great examples of brands that have gone beyond simply selling products and branched out into territory usually dominated by publishers. Overly complicated technology will hold these collaborations back, limiting the potential of campaigns.

Payments 312

Payments Payment Services Retail Channel 312

Groove

SEPTEMBER 5, 2023

It was a period of rapid industrialization, fueled by advancements in technology and automation. Concerns and Benefits of Automation As with any significant technological advancement, the introduction of automation brought about concerns and fears. AI and machine learning are poised to revolutionize the eCommerce industry further.

Presentation 195

Presentation eCommerce Merchant Services Technology 195

Kibo

OCTOBER 8, 2021

As with any challenge, addressing order management’s role in delivering a leading online shopping experience presents some key opportunities for retailers who can quickly and reliably fulfill e-commerce sales. The importance of omnichannel fulfillment. US consumers spent 32.4 Boscov’s BOPIS Program.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

NOVEMBER 4, 2022

To orchestrate all of these moving parts, companies must tackle complicated fulfillment and routing processes as well as navigate murky carrier partnerships to add capacity and flexibility when needed. Last-mile delivery technology platforms today are already helping companies achieve those superior delivery experiences.

Shipping Costs 289

Shipping Costs Retail Supplies Fulfillment 289

Retail TouchPoints

JULY 27, 2020

curbside pickup, turning entire stores into fulfillment centers) has left many retailers unprepared for this now new-normal, and has exposed their slow speed towards digital transformation. Yes, some technologies (e.g. Several themes emerged, including: Retail in the U.S. Mark Ryski, Founder, CEO and Author, HeadCount Corp.

Retail 248

Retail Fulfillment eCommerce Technology 248

Retail TouchPoints

NOVEMBER 3, 2022

“We see opportunity to increase diversity and representation in technology, and by partnering with Morehouse College, we hope that we can create more pathways for Black technologists and future leaders ,” said Ian Heisser, Senior Director of Engineering at Nordstrom in a statement.

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Management Fashion Technology Fulfillment 279

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 279

Omnichannel Supplies Technology Consumer 279

Korona

OCTOBER 6, 2021

Fortunately, if you use a labor management platform , there are a number of ways you can put the technology to work and improve employee retention. Technology that engages team members and simplifies tasks can make all the difference between a frustrated team with poor morale and – well, you get the idea. Recognizing hard work.

Technology 52

Technology Improvements Management POS 52

Retail TouchPoints

OCTOBER 24, 2023

For CPGs, it’s become clear that there are process and technology gaps involved in servicing D2C demand. Reckitt is using process mining technology across the business to optimize more than 40 different processes across five business functions. She’s been a marketer in the technology space for about a decade.

Retail 289

Retail Supplies Operations Technology 289

Retail TouchPoints

FEBRUARY 24, 2021

The rollout, which began in September 2020, was completed within only four weeks, according to Nedap , the technology provider. This visibility enables accurate and fast order fulfillment, whether orders are placed as ship-from-store, click-and-collect or click-and-reserve. Remote Training Creates Smooth Deployment Despite COVID.

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Order Fulfillment Retail Omnichannel Fashion 147

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences. AI is only as effective as the data it receives.

Shipping Costs 246

Shipping Costs eCommerce Customer Experience Recommendation 246

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. have increased investments in employee training/engagement this year).

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Retail TouchPoints

JULY 16, 2020

Now, with consumers demanding direct-to-consumer, in-store and curbside pickup, businesses must perfect omnichannel fulfillment to survive. The challenge of omnichannel and fulfilling across retail, web and warehouse sites has historically been out of the reach of most retailers. What Is A Collaborative Robot?

Retail 207

Retail Fulfillment Shipping Costs Travel 207

GetElastic

JULY 22, 2019

The following three things to keep in mind when bringing agile methodologies to an omnicommerce venture; include: The right technology goes a long way. When products are offered on different social media channels and websites, retailers need to leverage the right technology to help. Educate employees about in-store fulfillment.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Retail TouchPoints

JULY 28, 2023

But few are going beyond the standard ROAS target and unlocking the full potential by using first-party data to train algorithms to ‘know’ what success looks like. However, as “smart” as media buying appears, it is still rather simple and you still need to train the algorithm. Let’s start by looking at why this is important.

eCommerce Platforms 244

eCommerce Platforms eCommerce Technology Marketing 244

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences.

Travel 243

Travel Clothing Technology Customer Loyalty 243

Kissmetrics

APRIL 20, 2021

An order can also be fulfilled at the distribution center, enabling a faster shipping and fulfillment process. A robust retailer fulfillment system should also take into account order statuses and workflows. Train Staff. You may also need employees in charge of double-checking and fulfilling orders.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

MAY 10, 2022

experiences severe storms highlight the urgent need to prepare and train for these types of emergencies. Establishing weather-related risk management practices successfully in the retail space starts with understanding your greatest risks and using technology to shore up the weaknesses in your emergency weather strategies.

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Events Retail Operations Supplies 286

Retail TouchPoints

JANUARY 4, 2024

These companies are betting that it’s only a matter of time before technology, regulation and consumer opinion all converge into the optimal conditions for takeoff. Most people think this is for younger people, people who are hip and into technology. and mall operator Vicinity Centres in Australia.

Food and Beverages 286

Food and Beverages Operations Consumer Other 286

OrderDynamics

AUGUST 14, 2018

Should You Use A Retail Ship-from-Store Strategy To Fulfill Online Orders? Should online orders be fulfilled using a retail ship-from-store strategy or rather from fulfillment centers? There are good reasons for both fulfillment methods. Today, most retailers are in 100% warehouse fulfillment mode.

Shipping Costs 57

Shipping Costs Shipping Fulfillment Retail 57

Retail TouchPoints

APRIL 12, 2023

The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights. This concept is really like peanut butter and jelly, where we can fulfill the needs of a bathing suit brand like Frankies Bikinis , who can sign up for a six-month contract within that box.

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Operations Omnichannel Customer Experience Consumer 334