Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 304

Retail Customer Data Customer Experience Social Media 304

Retail TouchPoints

OCTOBER 4, 2023

Gina Reduto leads NBCU’s client strategy team, whose job it is to consult with advertisers on where and how to share their message for maximum impact. To do this, Reduto and her team immerse themselves in the industries they serve — and one of the largest is retail.

Retail 259

Retail Consumer Shopping Carts Technology 259

Retail TouchPoints

JUNE 8, 2023

After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether the metaverse and Web3 will have a meaningful impact on the retail industry. The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago.

Technology 266

Technology Customer Loyalty Omnichannel Consumer 266

Retail TouchPoints

JULY 11, 2023

Similar to the games NFL players compete in each week of the season, retail is hypercompetitive and ever-changing. Football fans expect an exciting competition and amazing experiences if they visit the stadium, just as retail customers expect personalized experiences and quality products.

Payments 198

Payments Payment Services Retail Social Media 198

Retail TouchPoints

JANUARY 27, 2023

If you’re hearing the word “headless,” your customer’s online experience has room for improvement and could be limited by your current ecommerce platform’s capabilities. These limitations can apply to any significant platform depending on your needs: Shopify, Adobe, Salesforce, etc. How Does Headless Work?

eCommerce Platforms 263

eCommerce Platforms eCommerce Technology Improvements 263

Wiser

MARCH 20, 2023

Data is one of the hottest commodities in the business world. For retailers, this is especially true when it comes to pricing data. Having thorough, up-to-date intel can set one brand apart from the rest and allow them to make important decisions that get a leg up on the competition. So, how do these compare?

Social Media 158

Social Media Reference Information Other 158

Retail TouchPoints

MAY 8, 2023

If you were drawing a trends graph, it would show a massive spike in everything digital and online during COVID that plummeted post-pandemic and then renormalized,” said Michael Affronti, the recently appointed GM of Commerce Cloud at Salesforce in an interview with Retail TouchPoints. “If

Channel 250

Channel Merchant Services Payment Services Recommendation 250

Retail TouchPoints

MAY 16, 2022

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference and Expo keynote speaker Ken Hughes. To really reach today’s customers, retailers need to create loving relationships with them. Leveraging the Language of Love in Retail.

Improvements 270

Improvements Customer Retail Consumer 270

Ecommerce Platforms

NOVEMBER 17, 2022

Looking for a complete ecommerce checklist that will help you to grow your online business? You’ve built your ecommerce store , found customers who enjoy your products, and accelerated operations, until…you hit a plateau. At some point, every small business and large business starts seeing sales slow down.

Social Media 249

Social Media Merchant Services Shipping Costs eCommerce 249

Retail TouchPoints

FEBRUARY 16, 2023

Retail and hospitality industries were hit particularly hard. The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The retail industry had to reimagine ways to reach customers that sparked a digital transformation. It has been estimated that U.S.

Payment Services 249

Payment Services Banking Customer Experience Technology 249

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. The lingering impact of COVID-19. Cyber threats.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Algopix

MARCH 23, 2024

One tool that can significantly streamline your operations and enhance your selling experience on Amazon is a UPC scanner. By scanning the barcode, sellers can quickly access this information and input it into their inventory management systems or product listings.

Shipping Costs 127

Shipping Costs eCommerce Subscription Fulfillment 127

Wiser

AUGUST 28, 2023

A well-curated retail assortment bridges the gap between customer preferences and demand for the products offered, ensuring that each item in your inventory adds value to the customer and your business. Understand the demographics, psychographics, and buying behavior of your potential customers.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

Payment Services 256

Payment Services Shopping Carts Omnichannel Multi-channel 256

Retail TouchPoints

JANUARY 7, 2022

Indeed, the events of the last two years have made returns — previously accepted by many retailers as simply a cost of doing business — a key area of focus. Returns, unlike port backlogs and factory closures, are something that retailers can (at least to some extent) control.

Apparel 263

Apparel Shipping Costs Fashion Customer Experience 263

RTP blog

FEBRUARY 12, 2018

By Anna Arwidi, Axis Data is increasingly at the heart of every business. The ability to collect, analyze and derive actionable insights from multiple sources of data in real time can be the difference between winning a customer or seeing them captured by the competition. And retail is no exception.

eCommerce 300

eCommerce Retail Live Chat Point of Sale 300

Retail TouchPoints

OCTOBER 26, 2021

Customer experience personalization is at a turning point. Consumers have come to expect personalized online experiences, but many companies still think of personalization as aspirational, something that they can focus on later. The time to start or improve your personalization program is now, and it begins with a clear roadmap.

Customer Experience 232

Customer Experience Clothing Definition Channel 232

Kissmetrics

APRIL 30, 2021

If you run or are starting an e-commerce business , you might have heard the term “minimum order quantity,” or MOQ, floating around. This makes it difficult to decide whether it’s the right choice for you, especially if you don’t understand how it works and how it can make you money.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

Retail TouchPoints

AUGUST 28, 2020

The convergence of a pandemic, economic turmoil and a heated presidential election can make it difficult to look beyond the here and now, but shoppers nevertheless expect retailers to have a long-term vision. That’s looking in the rearview mirror, because your customers are miles ahead of you.

Omnichannel 334

Omnichannel Retail Social Media Customer 334

Kissmetrics

FEBRUARY 9, 2021

What happens when someone lands on your website for the first time? Can they tell they’re in the right place? Is it easy to figure out what to do next? UX refers to the human experience of using your website. Which might leave you wondering how do you measure UX? Website users are potential customers.

Information 304

Information Social Media Other Customer 304

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up.

Retail 312

Retail Operations Technology Travel 312

Retail TouchPoints

SEPTEMBER 12, 2022

Anyone who has purchased furniture for their office, apartment or home would agree it can be a long, arduous process. Once you’ve gone through the time and effort to measure the space, compare and select the pieces you need, you often have to wait weeks, even months, for them to arrive at your doorstep.

Social Media 265

Social Media Shipping Costs Customer Experience Consumer 265

Retail TouchPoints

FEBRUARY 2, 2022

Fishing is one of the world’s most popular hobbies, and if you’re a fishing enthusiast (or know one) then you know how passionate practitioners of the sport can be. It’s a prime example of the growing arena of community commerce — ecommerce ecosystems that cater to groups of like-minded individuals.

Hobbies 254

Hobbies eCommerce B2C Operations 254

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” .

Shipping Costs 333

Shipping Costs eCommerce Merchant Services Retail 333

Retail TouchPoints

MARCH 3, 2022

The last mile has become a more crucial part of the entire customer experience, particularly the delivery portion. Amazon Prime was the first entity to raise the delivery stakes, but soon its promise of two-day delivery became next-day delivery. Then next-day delivery became same-day and even one-hour delivery.

Shipping Costs 244

Shipping Costs Retail Marketing Customer Experience 244

Retail TouchPoints

NOVEMBER 10, 2021

Retail TouchPoints (RTP): How have consumers’ increasingly digital behaviors influenced design decisions? That is why retailers need to be smart in their store design decisions. For retailers, it is a chance to seamlessly immerse the consumer in the brand whether they choose to shop. They get to meet face-to-face.

Consumer 258

Consumer Technology Retail Social Media 258

Dynamic Action

JULY 17, 2023

Introduction How does your company handle the display and promotion of products, and is your approach focused on your customer’s needs? Welcome to the next chapter of the experience story – the merchandising experience. Your primary goal is to drive sales and generate revenue.

Customer 62

Customer Channel Improvements Customer Loyalty 62

Kissmetrics

SEPTEMBER 4, 2020

There are many touchpoints along the customer journey. So, the way in which you accept payments matters for both you and the customer. Not only that, as a business owner you need to know that you’re not shelling out cash on inferior services or unnecessary additional fees. Customer Experience. Accepted Payment Methods.

Payment Services 269

Payment Services Merchant Services Payments eCommerce 269

Wiser

JANUARY 25, 2022

There are two broad types of retail product placement: at the shelf level and at the store level. We’ve gone deeper on shelf-level product placement (does “eye level is buy level” ring a bell?) Of course, there’s a limit to how much a brand can influence product placement.

Retail 144

Retail Magazine Demo Apparel 144

Kissmetrics

APRIL 20, 2021

Selling can be challenging because it involves s a complex process of human behavior and cognition. More than likely, marketers who struggle to win customers either haven’t been prospecting the right way or aren’t putting in enough effort. Influence Drives the Value of Your Product. You believe in your product (e.g.,

SEO 339

SEO Other Blog Marketing 339

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic.

Omnichannel 303

Omnichannel Department Stores Consumer Banking 303

Kissmetrics

AUGUST 27, 2020

Some years ago, POS systems were a luxury reserved for only big enterprise businesses. . But, with too many options came a new challenge: Choosing the best POS system that’s right for your business is now an uphill battle. So, irrespective of your small business type – retail, restaurant, franchise, online store, etc.,

POS 306

POS Payment Services Vend Payments 306

Retail TouchPoints

APRIL 15, 2021

Consumers are gravitating to values-based organizations and are paying closer attention to where and how products are manufactured, and as a result, CMOs at global brands must pivot and support “multilocal operations” that support more local marketing approaches. This level of autonomy will help create value and ultimately help build trust.

Consumer 181

Consumer Marketing Technology Clothing 181

Fabric

MARCH 24, 2023

EDI stands for Electronic Data Interchange. First introduced in the 1960s to support shipment supply chains in the US military, it is a system of exchanging business documents electronically between different companies, organizations, or trading partners. How Does EDI Work for Dropshipping? What is EDI? It accounted for 76.5%

EDI 130

EDI Shipping Costs Payment Services Document 130

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Following are brief recaps of the #RSP20 sessions: Online Retailers Must Look to Automation to Support Global Expansion. The Wayfair.

Webinar 274

Webinar Payment Services Shipping Costs Retail 274

Kissmetrics

APRIL 19, 2021

If you woke up with a $250K ad budget tomorrow, how would you spend it? Maybe hire a few hundred influencers to promote your business? However, at a certain point, your e-commerce business will need to scale up. However, at a certain point, your e-commerce business will need to scale up.

eCommerce 246

eCommerce Presentation Marketing Retail 246

Wiser

FEBRUARY 6, 2023

For most retailers, the ultimate goal is creating a seamless shopping experience for consumers. A shopping experience that spans channels, allowing customers to engage with a brand online, in-store, and in between. This means that any businesses that aren’t already creating an omnichannel experience are lagging behind.

Omnichannel 145

Omnichannel Channel Social Media Consumer 145