Retail TouchPoints

APRIL 16, 2024

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and online storefronts fall flat if customers aren’t happy with one tiny part of their experience.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. However, these searching customers are not always finding what they’re looking for. The most common missing element: error tolerance.

Customer Experience 285

Customer Experience Customer eCommerce Customer Loyalty 285

Retail TouchPoints

SEPTEMBER 12, 2022

Beyond the obvious tie-in to our “day of rest,” the name Sundays is inspired by the ease and feeling of home Samieian and her co-founders hope to create for consumers: “We love the idea of how Sunday morning feels: it’s just such a great day because you feel most at home,” she said. Owning the Entire Customer Experience.

Social Media 277

Social Media Shipping Costs Customer Experience Consumer 277

Retail TouchPoints

JUNE 1, 2022

Williams said the store also will host local events to celebrate Brooklyn, such as guided walks around the neighborhood where customers can try out Pixel photography features. Interactive displays throughout the store demonstrate how the company’s hardware and services work together.

Workshop 278

Workshop Events Blog Operations 278

Kissmetrics

NOVEMBER 23, 2020

Amazon reviews are a crucial part of customers’ decision-making process. If you want to boost your e-commerce sales and you’re wondering how to get reviews on Amazon, then you need to make a strategic plan. Below, we’ll cover some of the ways you can get more reviews and build a successful Amazon e-commerce business.

eCommerce 307

eCommerce Consumer eCommerce Platforms SEO 307

Kissmetrics

SEPTEMBER 21, 2020

There are several potential benefits of Google Guides for your business and its online visibility. Guides’ additional content can increase your business’s visibility and make it easier for consumers to get the information they need. As a business owner, you know reviews and fresh content are essential to your success. Creating Lists.

Improvements 363

Improvements Payment Services SEO Information 363

Retail TouchPoints

JUNE 28, 2021

While shoppers can’t choose their own substitutes when an item in an online order is unavailable, the solution aims to predict what they would have selected to help pickers make the right choice. But when you get to the yogurt aisle, there’s no cherry yogurt left. Perhaps another flavor, like vanilla? Skip the yogurt all together?

Improvements 328

Improvements Technology Recommendation eCommerce 328

Retail TouchPoints

JANUARY 4, 2023

We’re seeing businesses behaving more like creators in some ways , using organic content to source feedback from customers, not just as a marketing strategy, but to inform their business,” said Katherine Shappley, VP of Meta ’s Commerce Business Group at a recent media event. “Direct to consumer” is so 2022.

Social Media 290

Social Media Omnichannel Channel Information 290

Groove

APRIL 4, 2022

What Does Customer Experience Mapping Mean? Mapping the customer experience is the process of merchants outlining how prospects and customers interact and feel when engaging with their brand. 6 Steps For Mapping The Customer Experience. 6 Steps For Mapping The Customer Experience.

Customer Experience 195

Customer Experience Merchant Services Customer Social Media 195

Retail TouchPoints

JULY 11, 2022

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. It makes sense, then, that their standards for customer and employee experiences would be higher than ever too. Revolutionary even.

Customer Experience 306

Customer Experience Social Media Customer Live Chat 306

Kissmetrics

APRIL 23, 2021

There are a lot of misconceptions about online reputation management. In this guide, I’ll explain the role of online reputation management in today’s digital age, explain why it matters, and outline 10 tips for improving and protecting your brand’s online image. Why Does Reputation Management Matter?

Definition 362

Definition Management Social Media SEO 362

Retail TouchPoints

NOVEMBER 13, 2023

While the core product value proposition is still very much intact, like many other brands that started solely online, Brooklinen’s growth story has evolved. While the core product value proposition is still very much intact, like many other brands that started solely online, Brooklinen’s growth story has evolved.

Omnichannel 276

Omnichannel B2B Channel Customer 276

Groove

MARCH 4, 2024

The world of retail is fast-paced, and web design is the cornerstone of customer engagement. To thrive in a digital marketplace, online store owners must stay on top of trends. Web design effects like these streamline a customer's search and encourage engagement when it presents the most relevant content.

Web Design 370

Web Design eCommerce Improvements Presentation 370

Kissmetrics

AUGUST 12, 2021

This article will help you understand how to use your existing resources and create a strategic restaurant marketing plan to grow your digital reach. Then we’ll discuss how to stand out from your competitors and find the most effective social media marketing techniques for your business. Create a Cohesive Brand Voice.

Social Media 331

Social Media Marketing Information Other 331

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 278

Omnichannel Shipping Costs Operations Fulfillment 278

ESW

JULY 12, 2023

Soliciting ecommerce customer reviews have become a ubiquitous part of the post-purchase experience. Recent research shows that 95% of consumers consult customer reviews before making a purchase , and 30% of customers research reviews for every purchase they make. Product pages with reviews achieve 3.5 times higher conversions.

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

Retail TouchPoints

MAY 30, 2022

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.

Fashion 328

Fashion Supplies Shopping Carts eCommerce 328

Retail TouchPoints

MARCH 1, 2022

The virtual programming hosts will be available to answer project-related questions live during the segment, and participants who attend the virtual workshops will get opportunities to purchase supplies in real time. Livestream sessions offered twice per month will include opportunities for viewers to purchase items in real time.

Workshop 263

Workshop Improvements Games Supplies 263

Kissmetrics

MARCH 1, 2021

One simple yet powerful marketing tool you can use to your advantage is the Google Customer Reviews feature. Research shows that 70 percent of people trust online reviews more than they trust advertisements. That’s why getting as many reviews as possible from your customers can be one of the best things you can do for your business.

Customer 277

Customer Merchant Services eCommerce Social Media 277

Kissmetrics

AUGUST 17, 2021

Brand awareness refers to how memorable your brand or company is to your target consumers. It’s how easily people recognize your brand when, for example, they hear your company name or see your logo. How do you build brand awareness, especially if you’re a new company? Finally, trust builds customer loyalty. The takeaway?

Social Media 356

Social Media Customer Loyalty Improvements Customer Experience 356

Kissmetrics

JANUARY 22, 2021

However, whereas Clubhouse has drawn criticism for its light approach to moderation, which makes it a potential breeding ground for online harassment, Twitter has made Spaces big on inclusivity. How Does Twitter Spaces Work? Now, let’s get into the nuts and bolts of Twitter Spaces. Here’s my take on Twitter’s latest feature.

Social Media 290

Social Media Download Other Events 290

Retail TouchPoints

AUGUST 14, 2020

This adds up to a new outlook on finances for Gen Zers who are already taking a more careful approach in how, when and where they spend. In this shifting environment, where will Gen Zers direct their dollars, and how can retailers respond? As a generation that’s extremely connected, Gen Zers want to be heard and provide their feedback.

Merchant Services 307

Merchant Services Payment Services Mobile Customer Experience 307

Retail TouchPoints

APRIL 15, 2024

Demand, social engagement and customer preferences are always evolving, together and separately. Commit to Improving Online Visibility and Reputation Management Enhancing visibility and discoverability online is always critical for retailers, especially when it comes to search engine results.

Social Media 130

Social Media Retail Food and Beverages Sporting Goods 130

Retail TouchPoints

MAY 8, 2023

for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014. pullback in online spending contributed to a 2% year-over-year drop globally, although growth rates remained higher in smaller markets like the Middle East and Africa, at 21% , and in Latin America, which saw 7% growth. “If

Channel 271

Channel Merchant Services Payment Services Recommendation 271

Kissmetrics

JUNE 9, 2020

It sounds simple and it really is (the harder part is implementing it, which we will get into later). In the 4 Ps strategy, defining this means understanding what your offer needs in order to stand apart from competitors and win over customers. How to create an amazing product that your customers love.

Marketing 363

Marketing Events Blog Channel 363

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 242

eCommerce Order Fulfillment Fulfillment Multi-channel 242

Kissmetrics

OCTOBER 5, 2020

With this in mind, here’s a breakdown of everything you need to know about how technology affects communication with customers, plus how to use these developments to your advantage. How Has Technology Affected Communication? Machine learning and artificial intelligence will have a significant impact on how we communicate.

Technology 363

Technology Social Media Information Live Chat 363

Kissmetrics

JULY 8, 2021

There’s a ton of advice about using Instagram as an effective online marketing tool, but it can be challenging to scale your e-commerce brand on Instagram if you are a new brand without many followers yet. We now know Instagram has a lot to offer marketers at all levels, but how do you capitalize on these benefits when you have no followers?

eCommerce 362

eCommerce Shipping Costs Social Media Customer Experience 362

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Looking for even more data and insights to power your approach?

Omnichannel 278

Omnichannel Consumer Management Technology 278

Kissmetrics

MARCH 3, 2021

What are Google review summaries, and how do they impact consumers’ view of your brand? Those reviews, positive or negative, impact how they view your brand. What others have to say about your brand could impact how people perceive your brand. What others have to say about your brand could impact how people perceive your brand.

SEO 295

SEO Social Media Consumer Information 295

Retail TouchPoints

OCTOBER 8, 2021

the name reflects that the inventory is comprised of items that are given 4-star ratings from customers. Items in the store will change regularly based on customer feedback and product introductions. We are obviously just really keen now to get customers in and see what they think,” Jones said.

Electronics 314

Electronics Clothing Department Stores Toys 314

Retail TouchPoints

JANUARY 31, 2022

Customers’ search experience can swiftly move them along the funnel, but it can just as easily stop them dead in their digital tracks. Too many wrong turns and dead ends and a retailer may have lost not just this particular sale but the customer as well. billion visits to its digital properties to improve the search process.

Improvements 247

Improvements Shopping Carts Technology Consumer 247

Wiser

APRIL 24, 2023

For many shoppers, online reviews are crucial when making purchasing decisions. Whether it’s restaurants, big chains, local businesses or anything in between, shoppers turn to ratings and the testimony of other customers to lead them in the right direction. Why Are Customer Reviews Important?

Customer 157

Customer Social Media Consumer Recommendation 157

Retail TouchPoints

APRIL 19, 2022

The J.Jill customer doesn’t need a confidence boost — she is already comfortable in her own skin. These customers are women aged 45 and up who have built extensive purchasing power, so J.Jill serves as an informed style partner rather than an authority. We’re not trying to give her confidence,” said Staples. First, focus on quality.

Omnichannel 263

Omnichannel Apparel Clothing Customer 263

Kissmetrics

NOVEMBER 25, 2020

E-commerce automation is any digital or technologically-driven task triggered by an action or non-action from a customer, your team, etc. In simplified terms, it’s a task happening automatically, using software or online systems, without human intervention. In sales, customers with empty carts can receive a reminder message.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Retail TouchPoints

MAY 21, 2021

The new Google Store will allow customers to experience Google’s hardware and services first-hand, showcasing an extensive selection of products ranging from Pixel phones and Nest products to Fitbit devices, Pixelbooks and more. Customers also will be able to shop online at GoogleStore.com and pick up their orders in-store.

Workshop 233

Workshop Blog Channel Retail 233

SellBrite

JANUARY 5, 2021

Nearly all American consumers, anyway — even when they’re shopping online. In 2018, a study by Power Reviews reported that 26% “consult reviews for every purchase they make online. Likewise, if you sell a product to someone on EBay, you can leave public feedback about your experience with them. Why is eBay Feedback important?

Payment Services 160

Payment Services Shipping Costs Shipping Improvements 160