Remove Improvements Remove Mobile Remove Multi-channel Remove Technology
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Best 20 Multi-Channel Listing Software: Boost Your Online Presence

Algopix

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play.

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Home24 Enhances Search to Help Shoppers Better Browse its 200,000 SKUs

Retail TouchPoints

Home and living ecommerce company Home24 is improving product search on its website and mobile app through a partnership with Constructor that will enable more feature-rich, intuitive and personalized experiences for shoppers.

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Want to Have Great CX This Holiday Season? Focus on Employee Experience First

Retail TouchPoints

Until we actually start to improve the EX, especially in retail, quick service restaurants (QSRs) and in telecom, you’re limiting how good your customer experience can ever be.” Technology may be able to alleviate the problems of multi-tasking associates, but only if retailers invest more in employee-facing solutions.

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Is Retail Media Like Eating the Forbidden Fruit?

Retail TouchPoints

Off-Site Media: An Unassuming Path to Wallet Share Offsite media – such as other digital channels like TV, social and out-of-home – drives engagement at a time when consumers might not be shopping. And in the multi-device, multitasking world we live in, offsite media can drive brand recognition and engagement.

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

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Cloud Native Value: Why Retailers Should Learn to do More With Less

Retail TouchPoints

If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. This means that, for a business, velocity, time to market, continuous improvements and ease of innovation are basic requirements for survival in a marketplace that is becoming increasingly global and yet customized.

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5 Strategies to Optimize the Online Integration of Your Grocery Store

Retail TouchPoints

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. Grocers will need technology solutions to offer these experiences. Improve efficiency of store associates.