Retail TouchPoints

OCTOBER 20, 2023

In fact, according to a recent consumer insights survey from Etika, which explored the attitudes of young people in the UK toward the environmental and social impact of financial products, 80% of young people look for ethical endorsements when making purchasing decisions.

POS 240

POS Payment Services Merchant Services Retail 240

Korona

OCTOBER 26, 2022

The latest surveys and studies in 2020 show that the average conversion rate for eCommerce sites is just 2.86%, and the average conversion rate for eCommerce sites in the U.S. With consumers constantly changing their online shopping habits, it’s more important than ever to know how to improve eCommerce conversion rates.

Payment Services 52

Payment Services Improvements eCommerce POS 52

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. Old-school solutions like mystery shoppers, or receipt-based surveys can be expensive, lengthy and often irrelevant. Interested in adding feedback collection at your point of sale? Positive Feedback Loop.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Retail TouchPoints

FEBRUARY 2, 2023

In fact, a recent McKinsey survey found that nearly 30% of retailers and consumer goods companies don’t cascade objectives and key results past the business unit level. Ultimately, data democracy is about cross-functional collaboration, accelerated decision making and improved responsiveness and performance.

Retail 237

Retail Operations Management POS 237

Retail TouchPoints

MARCH 4, 2024

; it’s time to add alternative payment options to their repertoire if they want to improve the customer experience and realize stronger brand affinity and sales. The Shopper’s Search for Buying Power Offering multiple financing options expands buying power and gives customers more motivation to buy.

Payment Services 260

Payment Services Consumer Small Business Retail Banking 260

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

Retail 230

Retail Clothing Events Games 230

Retail TouchPoints

JULY 5, 2023

Adding popular new payment options can improve the shopping experience by reducing the friction associated with checkout, making it faster and easier, but there are some pros and cons that brands should consider first. We also recommend surveying customers to help prioritize.

Merchant Services 262

Merchant Services Payment Services Payments Retail 262

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023.

Sporting Goods 265

Sporting Goods Technology Omnichannel Operations 265

Retail TouchPoints

AUGUST 23, 2023

According to one survey , an astonishing 67% of shoppers said they’d experienced a failure at the self-checkout lane. One thing that retailers can do immediately to maximize their investments is adjust their approach to better harnessing and leveraging log data, with the ultimate goal of improving system uptime and speed.

Information 221

Information Payment Services Customer Management 221

RetailMinded

JULY 3, 2022

Supply chain issues have hit 80% of US merchants in the last year, according to a new Brightpearl survey. Almost half of shops and ecommerce brands (52%) have experienced stockouts, resulting in a loss of sales. Almost half of shops and ecommerce brands (52%) have experienced stockouts, resulting in a loss of sales.

Supplies 124

Supplies Shipping Costs Retail Magento 124

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. And just like most tech, it has improved and evolved over that time.

Payment Services 192

Payment Services Technology Consumer Retail 192

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. Walmart scores highest in our survey for the app shoppers love most.

Retail 294

Retail Games Magazine Demo 294

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. A recent Mastercard survey suggested that 51% of U.S.

Payment Services 298

Payment Services Customer Experience Technology Mobile 298

Ecommerce Platforms

MARCH 14, 2023

Options include: EverPro : For field services, repair, remodelling, security, home improvement, alarms, landscaping, and disaster mitigation and management EverHealth : Health services solutions for behavioral health, medical specialists, and general practitioners in a range of environments.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

iVend

SEPTEMBER 14, 2023

Offering multiple payment options is an important factor for optimised store operations too – a global survey in the fashion retail sector for example showed that over half of shoppers want more payment options and 61% of retailers are changing their operational practices to meet this demand.

Payment Services 105

Payment Services POS Retail Operations 105

Retail TouchPoints

JUNE 28, 2023

For example, fitting room technology, where you can access inventory in real time and check out right through the platform has to somehow end up back at the point of sale, on the website, the mobile app and everywhere else. All transaction elements and devices need to know about that product and about the consumer.”

Technology 242

Technology Consumer Mobile Operations 242

RetailMinded

MAY 17, 2024

Managed IT services improve how well a business runs, making customers happier and, ultimately, increasing sales. Enhance Operational Efficiency According to Neolore IT team , the company’s customer satisfaction rating is at 99% from its last 100 surveys. Clients are pleased, aren’t they?

Management 52

Management Retail Operations Customer Experience 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. In fact 21 per cent of respondents to the survey have intentions to spend an average $5.8

Jewelry 52

Jewelry eCommerce Platforms Point of Sale Gifts 52

Retail TouchPoints

JUNE 4, 2021

The Capgemini report surveyed 4,800 consumers and over 950 executives from 12 major economies — China, the UK, the U.S., Recently, other companies have introduced biometric voice recognition to quickly and securely authenticate a transaction at the point of sale based on a digital record of voice prints.

Payment Services 163

Payment Services Payments Small Business Retail Technology 163

Kibo

JUNE 7, 2022

According to research from IDC, 62% of organizations surveyed said that 40-79% of their sales occur on digital commerce platforms. In addition, 45% of organizations need a digital commerce platform that is oriented to both B2C and B2B on one single platform. .

Channel 62

Channel B2C Multichannel Download 62

Mi9

JUNE 8, 2023

Mi9 Retail offers a complete suite of retail software that includes merchandise management, point of sale, business intelligence, sales audit, invoice matching, order management, and e-commerce – all connected to a common retail analytics platform.

Retail 40

Retail Point of Sale Magazine eCommerce 40

iQmetrix

JUNE 25, 2018

According to an IBM survey , 62% of retailers say that big data and analytics give them a competitive advantage in their field. In order for companies to succeed, they need to leverage the analytics that today's best point-of-sale (POS) systems can provide.

POS 33

POS Improvements Point of Sale Retail 33

BigCommerce

SEPTEMBER 5, 2018

consumers, with 64% of survey respondents indicating that their primary motivation for shopping on the day after Black Friday was to support their local community. While during the holiday season you are likely to see increased conversion and improved sales , you are also likely to see increased ad competition on platforms like Facebook.

Small Business Retail 399

Small Business Retail Social Media Shipping Costs Mobile 399

ESW

SEPTEMBER 29, 2023

Surveys consistently show that shoppers often start their purchase journeys on one channel and complete it in another. It also allows for more flexible inventory strategies which help maintain margin while improving customer experience. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Smile.io

MAY 15, 2024

According to Google , a one-second site speed improvement can increase mobile conversions by 27%. Ensure you’re improving your ecommerce site speed by optimizing images, web elements, fonts, and more. Commerce tools like Shopify POS , BigCommerce Point of Sale Apps , and Wix POS make this extremely easy.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

JULY 27, 2020

Most executives worldwide believe digitization will help enable personalization, according to a Mastercard-sponsored survey by HBR-AS. Almost half of the survey respondents also cited in-person customer experiences as a top focus for personalization. But crucially, that’s not the exclusive role of online experiences.

Payment Services 149

Payment Services Shipping Costs Sporting Goods Retail 149

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. In fact 21 per cent of respondents to the survey have intentions to spend an average $5.8

Jewelry 52

Jewelry eCommerce Platforms Gifts Point of Sale 52

RTP blog

JUNE 5, 2017

While it’s not really up to independent merchants to assuage these fears or educate consumers about the various ways in which they can increase their account security, they can still take a lesson or two from the situation and improve the payments ecosystem overall.

Payment Services 150

Payment Services Merchant Services Payments Consumer 150

iVend

JULY 8, 2022

Customer experience in retail is even more crucial in the post-pandemic return: surveys find that many shoppers feel underwhelmed by being back in the brick and mortar environment. Interaction and engagement are primary drivers of customer retention, and therefore increased sales.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

GetElastic

NOVEMBER 20, 2019

In fact, the report found that while there are both trailblazing innovators and follow-the-leader laggards in all of the industries they profiled, retailers had the lowest incidence of “innovators” across all of the industries surveyed. mobile point of sale, heterogeneous mobile, frictionless transactions, etc.)

Retail 133

Retail Mobile Point of Sale Technology 133

Wiser

SEPTEMBER 6, 2022

In one survey of more than 3,000 back-to-school shoppers, 82 percent said the main reason they shopped online was to compare prices. A separate Wiser survey of headphones shoppers had price as one of the top-five reasons to buy. Improved Sales Figures. The bottom line is that price is always top of mind for consumers.

Shipping Costs 144

Shipping Costs Online Retail Presentation Consumer 144

RetailMinded

MAY 16, 2023

This can help improve customer satisfaction levels and brand image. Increased Sales Many entrepreneurs start an online business thinking that sales will automatically pour in because they have a small footprint on the Internet. This will help you prioritize and improve your support methods to meet customer expectations.

Payment Services 52

Payment Services eCommerce Payments Live Chat 52

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. The COVID-19 pandemic changed how people think, live, shop, and work.

Merchant Services 59

Merchant Services Technology Payment Services Payments 59

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. In fact 21 per cent of respondents to the survey have intentions to spend an average $5.8

Jewelry 40

Jewelry eCommerce Platforms Gifts Point of Sale 40

365 Retail

AUGUST 17, 2022

With that, marketers can start to build impactful strategies toward improving the customer journey.”. While the process improves as technology advances, Chris says, it’s still a struggle to secure insights. While the process improves as technology advances, Chris says, it’s still a struggle to secure insights. And Chris agrees.

Games 59

Games Marketing Multi-channel B2C 59

365 Retail

MAY 19, 2021

At the start of 2020, nine in ten Brits said they were nostalgic for the past, according to a YouGov survey. More than three-quarters (78%) of buyers surveyed said that a pleasant in-store atmosphere was a key factor in their choice to shop in-store rather than online. It seems nearly all of us romanticise about the ‘good old days’.

Customer Experience 104

Customer Experience Customer eCommerce Consumer 104

Korona

JULY 24, 2022

This way, business owners can identify potential problems as well as additional improvements that can be implemented. A point of sale software integrated with inventory management software for several stores will create a more efficient operation and inspire better decision-making. Table of Contents.

Payment Services 52

Payment Services Payments POS Multi-channel 52