Retail TouchPoints

MARCH 15, 2023

This aligns with our survey results in which organizations dug into a real need to invest in their workforce.” The survey of 502 executives was designed to assess the challenges and priorities of executives charged with making decisions regarding employee scheduling, communication, task management and learning.

Operations 231

Operations Improvements Technology Management 231

Retail TouchPoints

OCTOBER 20, 2023

In fact, according to a recent consumer insights survey from Etika, which explored the attitudes of young people in the UK toward the environmental and social impact of financial products, 80% of young people look for ethical endorsements when making purchasing decisions.

POS 235

POS Payment Services Merchant Services Retail 235

Retail TouchPoints

APRIL 27, 2021

Surges in online shopping during the pandemic helped fuel the growth of point-of-sale loans — a market that is forecast to grow at an annualized 9.8% Another danger for consumers using point-of-sale loans is a temptation to overspend. A survey by cardify.ai over the five years through 2024-25, to $1.1

Merchant Services 130

Merchant Services Payment Services Payments Consumer 130

Retail TouchPoints

JANUARY 1, 2024

A Sensormatic Solutions survey conducted in 2023 found that over half (51%) of shoppers are unlikely to seek assistance from workers when they encounter a locked item on the sales floor. Instead, they opt to explore more accessible options (27%) or abandon their purchases altogether (17%).

Point of Sale 226

Point of Sale Reference Retail Operations 226

Retail TouchPoints

MARCH 4, 2024

; it’s time to add alternative payment options to their repertoire if they want to improve the customer experience and realize stronger brand affinity and sales. The Shopper’s Search for Buying Power Offering multiple financing options expands buying power and gives customers more motivation to buy.

Payment Services 255

Payment Services Consumer Small Business Retail Banking 255

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Just last year, in the National Retail Security Survey, retailers reported $112.1 of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022.

Recommendation 205

Recommendation Omnichannel Shipping Costs eCommerce 205

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023.

Sporting Goods 261

Sporting Goods Technology Omnichannel Operations 261

Wiser

APRIL 9, 2024

Initial Verification Upon warning of the potential issue, the Retail Sales Director employs a broader crowdsourced survey across suspect locations to validate the rising number of out-of-stock instances. This early detection is crucial, as it may indicate a larger execution problem brewing that could affect the brand’s bottom line.

Retail 78

Retail POS Point of Sale Management 78

retailnext

SEPTEMBER 24, 2019

Point of Sale Data Collection – Retail customer data collected at the point of sale is not only a perfect solution to inventory management but has other great benefits too that just shouldn’t be missed. With point of sale data collection, you can: Sort customers by brand preference, spend level, purchase category, etc.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Retail TouchPoints

APRIL 30, 2024

Fans and Customers Face the Same Pain Points Beyond longer lines when running weekend errands, the most prominent source of friction when shopping is often for the sports fan or concertgoer waiting in a seemingly endless line for an overpriced, concerningly soggy hotdog.

Retail 172

Retail Clothing Events Games 172

RetailMinded

JULY 3, 2022

Supply chain issues have hit 80% of US merchants in the last year, according to a new Brightpearl survey. Almost half of shops and ecommerce brands (52%) have experienced stockouts, resulting in a loss of sales. The survey found that shortage of goods was the biggest supply problem – experienced by 67% of respondents.

Supplies 124

Supplies Shipping Costs Retail Magento 124

Retail TouchPoints

FEBRUARY 27, 2024

A recent Gartner survey highlighted critical aspects of how current cybersecurity employee training may not be enough. Providing regular employee training on cybersecurity best practices, such as recognizing phishing attempts, is seen as industry standard in avoiding breaches.

Payment Services 237

Payment Services Retail POS Operations 237

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. At the same time, they’re trying to help associates feel empowered in an increasingly busy, high-pressure environment.

POS 197

POS Mobile Payment Services Technology 197

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. Often, these are the same benefits that keep them engaged throughout the year.

Customer Retention 269

Customer Retention Social Media Shipping Point of Sale 269

iVend

MARCH 14, 2023

When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online. What are the things to look for in a mobile point of sale device? Mobile POS allows store associates to get alongside customers as they are making their buying decisions.

POS 90

POS Point of Sale Mobile Payment Services 90

Retail TouchPoints

JUNE 28, 2023

For example, fitting room technology, where you can access inventory in real time and check out right through the platform has to somehow end up back at the point of sale, on the website, the mobile app and everywhere else. All transaction elements and devices need to know about that product and about the consumer.”

Technology 237

Technology Consumer Mobile Operations 237

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. Walmart scores highest in our survey for the app shoppers love most.

Retail 292

Retail Games Magazine Demo 292

Mi9

NOVEMBER 7, 2023

FORT LAUDERDALE, FLORIDA, November 7 , 2023 – Mi9 Retail, a leading provider of end-to-end retail solutions, is proud to announce that a trusted leader in the refurbished electronics market, has been ranked fourth in Newsweek’s prestigious “America’s Best Online Shops 2024” survey (in the electronics category).

eCommerce Platforms 40

eCommerce Platforms Online Retail eCommerce Electronics 40

BigCommerce

DECEMBER 19, 2017

Retailers continually optimize their sales channels to deliver more seamless consumer experiences. According to a recent survey of North American digital enablers (e.g., mobile device) near the merchant point-of-sale terminal to complete a transaction, as opposed to inserting or swiping a card. What is CNP Fraud?

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337

Retail TouchPoints

AUGUST 23, 2023

According to one survey , an astonishing 67% of shoppers said they’d experienced a failure at the self-checkout lane. Rock-solid performance is key if self-checkout systems are going to achieve widespread adoption. But the harsh reality — and another significant drawback — is that self-checkout systems break down often.

Information 216

Information Payment Services Customer Management 216

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. Another key truth is the small factor of sunk costs.

Payment Services 189

Payment Services Technology Consumer Retail 189

Retail TouchPoints

APRIL 1, 2021

In fact, different ways of offering credit are blooming, and according to a recent survey , over one third of U.S. BNPL solutions are a way for merchants to offer point-of-sale financing via a simple installment payment plan. consumers have now used a buy now pay later (BNPL) service. . Buy Now Pay…What?

Merchant Services 253

Merchant Services Payment Services Online Retail Payments 253

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. In fact 21 per cent of respondents to the survey have intentions to spend an average $5.8

Jewelry 52

Jewelry eCommerce Platforms Point of Sale Gifts 52

Retail TouchPoints

JULY 5, 2023

We also recommend surveying customers to help prioritize. First, they should assess their customers’ preferences, considering factors such as demographics, technological adoption rates and mobile usage patterns.

Merchant Services 258

Merchant Services Payment Services Payments Retail 258

Ecommerce Platforms

MARCH 14, 2023

Customer engagement : Customer satisfaction surveys, reviews and reputation management, follow-up via SMS and email, multi-location branded insights. GuildQuality: Tools for tracking customer satisfaction through surveys and insights, to help companies improve the quality of their work.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. Old-school solutions like mystery shoppers, or receipt-based surveys can be expensive, lengthy and often irrelevant. Interested in adding feedback collection at your point of sale? Visit The TruRating Website.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

BigCommerce

SEPTEMBER 5, 2018

consumers, with 64% of survey respondents indicating that their primary motivation for shopping on the day after Black Friday was to support their local community. Try the following: Business card contests: Drive more customer engagement by holding contests at points of sale and online. Leverage the foot traffic.

Small Business Retail 399

Small Business Retail Social Media Shipping Costs Mobile 399

Retail TouchPoints

JUNE 25, 2021

And while impacts and intents varied across those industries, retail survey data uncovered a desire to accelerate 5G deployment in the short term while determining how to reimagine the customer experience in the long term. Adoption as a Short- and Long-Term Business Imperative.

Customer 131

Customer Retail Customer Experience Technology 131

Retail TouchPoints

MARCH 2, 2021

A recent Mastercard survey suggested that 51% of U.S. The right network provides secure guest internet access, protects increased traffic to and from the cloud and safeguards point-of-sale transactions. Perhaps driven by hygiene concerns spurred by the pandemic, data shows public adoption of contactless is on the rise.

Payment Services 298

Payment Services Customer Experience Technology Mobile 298

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 225

Mobile Payment Services Technology POS 225

Omnisend

MAY 11, 2021

It’s best suited for businesses that are using a cloud-based Point of Sale ecommerce solution. Marsello offers an omnichannel approach between point of sale and ecommerce platforms to drive sales, along with loyalty programs and email and SMS marketing. It also has the functionality for surveys and reporting.

Live Chat 78

Live Chat Point of Sale Omnichannel Demo 78

Mi9

JUNE 8, 2023

Mi9 Retail offers a complete suite of retail software that includes merchandise management, point of sale, business intelligence, sales audit, invoice matching, order management, and e-commerce – all connected to a common retail analytics platform.

Retail 40

Retail Point of Sale Magazine eCommerce 40

Kibo

JUNE 7, 2022

According to research from IDC, 62% of organizations surveyed said that 40-79% of their sales occur on digital commerce platforms. In addition, 45% of organizations need a digital commerce platform that is oriented to both B2C and B2B on one single platform. .

Channel 62

Channel B2C Multichannel Download 62

Retail TouchPoints

JUNE 4, 2021

The Capgemini report surveyed 4,800 consumers and over 950 executives from 12 major economies — China, the UK, the U.S., Recently, other companies have introduced biometric voice recognition to quickly and securely authenticate a transaction at the point of sale based on a digital record of voice prints.

Payment Services 163

Payment Services Payments Small Business Retail Technology 163

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. In fact 21 per cent of respondents to the survey have intentions to spend an average $5.8

Jewelry 52

Jewelry eCommerce Platforms Gifts Point of Sale 52

GetElastic

AUGUST 23, 2017

State of Fashion 2017 report by Business of Fashion and McKinsey Executives surveyed in the State of Fashion 2017, a joint study made by Business of Fashion and McKinsey, calls e-commerce “the single biggest opportunity of 2016.” The traditional view of a shopping cart and retail point of sale is becoming obsolete.

eCommerce 113

eCommerce Fashion eCommerce Platforms Point of Sale 113

iVend

OCTOBER 10, 2023

An earlier start – no fewer than four separate surveys (by LTK **, Radial , Bazaarvoice * and Celigo +) all found that shoppers are planning on starting their gift buying before Black Friday and Cyber Monday. Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix.

Technology 98

Technology POS Retail Gifts 98