Retail TouchPoints

JUNE 11, 2020

Forrester conducted three online surveys for the report. Two surveys in March included one of buyers — 640 adult consumers and B2B buyers who make business purchases online — and a second survey of 320 executives overseeing digital campaigns, online experiences and/or e-Commerce programs and technology purchases.

eCommerce 152

eCommerce B2B Toys B2C 152

Retail TouchPoints

DECEMBER 13, 2023

This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 98

Technology POS Retail Gifts 98

Forrester eCommerce

JANUARY 17, 2019

We have been wondering how much the move to cloud, mobile, and embedded machine learning or artificial intelligence will […]. Every company faces a central dilemma: how to resolve the standardization and differentiation of its business apps to win, serve, and retain customers.

Management 335

Management Mobile Customer Online Retail 335

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? Beacon technology clearly has its benefits. What are beacons?

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

JUNE 21, 2023

These reasons are why retailers consistently turn to technology for help. Some ways retailers have turned to technology for shrink reduction include RFID tags on products to cut down on theft, robots in aisles to check labels and automated pickers in the warehouse to lower the risk of damaging products. billion in 2020.

Technology 240

Technology Supplies Operations Mobile 240

Retail TouchPoints

APRIL 25, 2024

When shopping for technology, we know that many consumers like to do their own research and turn to Best Buy and CNET to help them explore, discover and get inspired by new and exciting technology,” said Jennie Weber, Chief Marketing Officer at Best Buy in a statement.

Technology 215

Technology Consumer Channel Marketing 215

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 266

Technology Consumer Mobile Operations 266

Retail TouchPoints

AUGUST 10, 2021

COVID-19 may have forced retailers to offer contactless payment options, but the move toward sustained use is clear; in a global Mastercard survey, 74% of customers said they will continue to use contactless payments in the future. But when a customer pays for their purchase via their mobile device, this risk is greatly reduced.

Payment Services 306

Payment Services Payments Customer Retail 306

iVend

OCTOBER 16, 2022

iVend Smart Retail Technology iVend’s retail technology helps to engage smart shoppers. All of which presents an opportunity to retailers, to engage consumers more effectively than ever before – but they need smart retail technology to help them meet the needs of these new super-savvy shoppers.

Technology 79

Technology Retail Mobile Channel 79

Retail TouchPoints

JANUARY 19, 2024

Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S. Instead, these companies should understand the landscape of services providers for cutting-edge technologies like AI and seek out strategic partnerships. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 339

Payment Services Merchant Services Retail Customer Experience 339

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 289

Sporting Goods Technology Omnichannel Operations 289

Retail TouchPoints

DECEMBER 20, 2023

The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels. Additionally, we will see retailers and their RMNs offer distinct opportunities for in-store activation via mobile and in-store technology like digital screens.

Retail 248

Retail Supplies Merchant Services Social Media 248

RTP blog

APRIL 25, 2017

Not bad for a technology that’s little more than a decade old. But despite mobile’s meteoric growth as a sales catalyst, the actual number of transactions completed on mobile devices remains low: $60.2 But some people are asking whether mobile has betrayed its promise as the newest and most promising channel.”

Mobile 150

Mobile eCommerce Fashion Channel 150

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 241

B2B eCommerce BigCommerce Omnichannel 241

Retail TouchPoints

MAY 12, 2023

” This year’s survey encompasses the opinions and behaviors of 2,020 U.S. ” This year’s survey encompasses the opinions and behaviors of 2,020 U.S. Indeed, the survey found that among Gen Z and millennials, 50% consider online experiences to be meaningful replacements for in-person experiences.

Games 288

Games Social Media Multi-channel Consumer 288

Retail TouchPoints

DECEMBER 28, 2021

At the same time, the Cox Small Business Survey found that 90% of minority-owned small business owners have high hopes regarding growth in the next year. Investing in Technology Crucial. Although these investments might have seemed challenging and expensive to add at the time, adopting such technology was a wise move.

Payment Services 278

Payment Services Small Business Retail Banking Operations 278

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. This includes implementing robust security protocols, regular system audits, employee training and investing in advanced cybersecurity technologies.

Payment Services 264

Payment Services Retail POS Operations 264

Retail TouchPoints

AUGUST 7, 2023

Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill. The digital marketplace is the commerce engine in the front, but you need technology at the backend to run it all efficiently.

Subscription 236

Subscription B2B Mobile Customer Experience 236

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. This aligns with our survey results in which organizations dug into a real need to invest in their workforce.”

Operations 259

Operations Improvements Technology Management 259

Retail TouchPoints

OCTOBER 21, 2020

That’s a question we’ve sought to explore in the CodeBroker Mobile Coupon Survey. Of the 1,204 respondents to the survey the largest segment were millennials. The Mobile Tipping Point. The millennial/mobile phone connection is driving a tipping point when it comes to coupon marketing. Mobile Assures Easy Access.

Marketing 197

Marketing Mobile Customer Loyalty Channel 197

Retail TouchPoints

MAY 31, 2022

One surprising finding from our survey confirmed that consumers have high expectations for ecommerce brands: 93% expect the online experience to be at least equal to, if not better than, in-store. With advancements in AI technology, personalized recommendations can still be achieved with minimal traditional data sources.

Mobile 325

Mobile Customer Data Recommendation Fashion 325

Elsner

APRIL 23, 2020

That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. After Amazon, it’s the Walmart with a monthly mobile app user count of 86.05 From the above figures, it is clear that eCommerce mobile apps are a huge success. . Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

RTP blog

AUGUST 13, 2018

Dads Love Mobile With video consumption on mobile accelerating, mobile video ads present an opportunity for brands to connect with dads at every step of the purchase process. In fact, one-third of the men surveyed in our study noted they plan to watch mobile videos for shopping advice.

Mobile 150

Mobile Games Supplies Travel 150

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 264

Omnichannel Fulfillment Customer Retention Channel 264

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. Tap -to-Mobile Contactless Card Machines.

Merchant Services 58

Merchant Services Technology Payment Services Payments 58

GetElastic

APRIL 11, 2019

Today, another question is in the mind of entrepreneurs: do they need to create a mobile app for their store? Well, you shouldn’t waste your time and allocate a budget on mobile app development for your online store. In this article, we will list the main trends and benefits your mobile commerce (m-commerce) app should keep up with.

Mobile 147

Mobile eCommerce Merchant Services Payment Services 147

Retail TouchPoints

JULY 12, 2023

A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns.

Payment Services 230

Payment Services Retail Point of Sale Supplies 230

RetailMinded

JANUARY 4, 2022

For instance, digital marketing has adapted in terms of web design and search engine optimization (SEO) to respond to the increase in mobile searches. . With changes in digital marketing, technological trends have emerged and have proven to be beneficial in helping retailers thrive. . Retail marketing isn’t easy. Facial Recognition .

Technology 98

Technology Retail Social Media Reference 98

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Retail TouchPoints

AUGUST 11, 2023

In the past year, over half of surveyed consumers have felt confused or manipulated by tip screens, and 70% feel they’re being asked to tip too often. Over a quarter of surveyed consumers are now tipping at a higher percentage than they were last year, and the majority are fed up with how often they’re being prompted to tip.

Consumer 204

Consumer Payment Services Point of Sale POS 204

Retail TouchPoints

NOVEMBER 17, 2023

The devices “have high-quality cameras on them, and we’re instructing our associates to take pictures of the overheads at an appropriate cadence,” throughout the day, said Hari Ramamurthy, a Technology Fellow at The Home Depot in an interview with Retail TouchPoints.

Improvements 224

Improvements Fulfillment Operations Presentation 224

Retail TouchPoints

MARCH 2, 2021

Before any of us confronted the new reality of a global pandemic, retailers were already interested in the potential benefits of frictionless technology. There’s no question there’s more public attention on frictionless innovation, but that doesn’t necessarily translate to a rapid, or wholesale, adoption of the technology.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

BigCommerce

APRIL 3, 2018

Today, BigCommerce is excited to announce the first native ecommerce integration for accelerated mobile pages –– i.e. Google AMP. This integration simplifies category and product detail pages, improving mobile site speed and click-through for online sellers. Higher performance and engagement. AMP-Ready Themes.

BigCommerce 368

BigCommerce eCommerce Mobile eCommerce Design 368

365 Retail

FEBRUARY 28, 2024

So, if you’re wanting to interact with a large deskless workforce like store workers, you should look at harnessing survey technology that can gather largescale feedback. For example, exit surveys can provide a treasure trove of insights so managers can better understand what’s causing store workers to leave.

Technology 105

Technology Management Improvements Events 105

365 Retail

AUGUST 17, 2022

In the UK, it’s estimated that people spend an average of four hours every day clicking, tapping, swiping, and watching on their mobile devices – that’s at least a quarter of their waking hours. Undoubtedly, mobile has become an inextricable extension of the modern consumer and as such, has emerged as the heartbeat of relationship marketing.

Mobile 63

Mobile Customer Retail Games 63

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. We also recommend surveying customers to help prioritize.

Merchant Services 275

Merchant Services Payment Services Payments Retail 275