365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

BigCommerce

MARCH 18, 2022

Amazon receives an average of 5.2 billion visits per month, the hashtag #TikTokMadeMeBuyIt now has more than 346.5M views on…

Omnichannel 320

Omnichannel BigCommerce Retail 320

Forrester eCommerce

MARCH 31, 2020

A truly omnichannel operation that spans the customer lifecycle will optimize revenue, […]. Customers believe they are engaging with one unified brand or organization, regardless of the device or touchpoints that they use.

Omnichannel 311

Omnichannel Retail Operations Information 311

Salsify

APRIL 20, 2022

Omnichannel commerce is no longer the exception — it’s the expectation.

Omnichannel 113

Omnichannel 113

Salsify

APRIL 27, 2023

It’s a familiar scenario: You’re standing at the gas station or grocery checkout waiting to pay, and you notice a chocolate bar you love or see a new flavor of your favorite chips. You don’t hesitate to grab the item and add it to your purchase.

Omnichannel 143

Omnichannel 143

Salsify

JUNE 8, 2023

The buying journey is no longer linear. Instead, it follows something Google calls the “messy middle,” which involves a complicated web of touch points that’s different for every shopper.

Omnichannel 147

Omnichannel Technology Customer 147

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. With omnichannel, customers receive a consistent brand message and experience regardless of channel. Click Here.

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. By aligning your commerce operations with your supply chain, you can ensure a consistent experience throughout the customer journey.

Omnichannel 52

Omnichannel Supplies eCommerce Platforms eCommerce 52

Salsify

DECEMBER 29, 2020

Omnichannel commerce is quite literally "commerce everywhere," or in all the places your customers are found. Where historically an omnichannel commerce strategy might have meant considering multiple stores, a mail-order catalog, and phone orders, the advent of the digital shelf has changed the world of commerce.

Omnichannel 78

Omnichannel Customer eCommerce 78

Fabric Blog

MARCH 25, 2021

In this episode of Coffee + Commerce, Tim Guleri from Sierra Ventures joins our CEO Faisal Masud to break down headless commerce and how it’s creating new opportunities for omnichannel commerce.

Omnichannel 98

Omnichannel Blog 98

Salsify

JUNE 6, 2023

The digital shelf is like a dance floor — and a crowded one, at that. Countless shoppers shift every which way — seemingly however they please — but occasionally can be captivated by a particular channel, guided by a particular groove.

Omnichannel 148

Omnichannel Channel 148

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. B2B’s Omnichannel Revolution Recent research indicates a growing digital inclination among B2B buyers.

B2B 243

B2B eCommerce BigCommerce Omnichannel 243

Retail TouchPoints

NOVEMBER 2, 2023

The New Retail Leaders Driving Industry Progress The retail industry is changing rapidly, and a new collective of leaders are helping shape the future of commerce and omnichannel experience. Meet the 40 professionals we believe are making a big impact within the four walls of their businesses…and beyond.

Retail 246

Retail Omnichannel Customer Experience Customer 246

Fabric Blog

MAY 21, 2021

Commerce today is omnichannel. From D2C websites to third-party marketplaces and comparison shopping engines, customers spread their shopping to many touchpoints. This vast range of sales channels creates great opportunities for retailers. However, it also brings new challenges. Chief among them is inventory management.

Omnichannel 64

Omnichannel Comparison Shopping Improvements Channel 64

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

Home Furnishings 273

Home Furnishings POS Omnichannel Fulfillment 273

Groove

APRIL 16, 2024

Adobe Commerce (Magento) Another wildly popular eCommerce platform, Adobe Commerce (better known as Magento) is an open-source eCommerce solution that offers an impressive list of features and functionalities. Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

NOVEMBER 20, 2023

The retailer, which is known for curating the most exclusive global and local brands, will use NuORDER Assortments by Lightspeed Commerce to empower buyers to digitally preview collections, develop assortment plans and complete orders in collaboration with brand partners, replacing manual, spreadsheet-based processes.

Department Stores 275

Department Stores lightspeed Omnichannel Accessories 275

Fabric Blog

MAY 21, 2021

Commerce today is omnichannel. From D2C websites to third-party marketplaces and comparison shopping engines, customers spread their shopping to many touchpoints. This vast range of sales channels creates great opportunities for retailers. However, it also brings new challenges. Chief among them is inventory management.

Omnichannel 52

Omnichannel Comparison Shopping Improvements Channel 52

Forrester Omnichannel

FEBRUARY 5, 2016

Today we announce the launch of our brand new Omnichannel Commerce Playbook! In its many forms, omnichannel is quickly resetting customer expectations, and redefining what it means to deliver seamless, fully-integrated commerce across the enterprise. The Omnichannel Commerce Playbook will help you: 1.

Omnichannel 84

Omnichannel Fulfillment Shipping Channel 84

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. If that takes place, we’ll see VR become commerce-capable. Future Commerce forecasts this trend will continue through 2022.

Omnichannel 332

Omnichannel Consumer Channel Toys 332

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Commerce Retail executives and analysts will explore the future of commerce and how the convergence of content, community and commerce will drive future technology investments.

Retail 229

Retail Article Omnichannel Customer Experience 229

Retail TouchPoints

NOVEMBER 9, 2022

The company will operate Gap’s in-market site and stores under a franchise agreement that will allow the ecommerce company to apply its data management capabilities and digital business approach to create an omnichannel experience designed to resonate with local consumers.

eCommerce 308

eCommerce Omnichannel Technology Operations 308

Fabric Blog

MAY 14, 2024

fabric is the next-generation commerce platform designed to provide omnichannel commerce services retailers expect. Request a demo today!

Demo 98

Demo Retail Omnichannel 98

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Omnichannel 265

Omnichannel Fulfillment Customer Retention Channel 265

Omniconvert

APRIL 1, 2020

The post Omnichannel Strategy Evaluation: Is It Right for Your e-Commerce Business For 2020 and Beyond? It’s time to cut through all the noise. With so much newfangled marketing-speak and bits of jargon (Cross-channel? Conversion rate. appeared first on ECOMMERCE GROWTH Blog.

eCommerce 78

eCommerce Omnichannel Blog Channel 78

Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores. The Brandcrush platform is available globally and is currently undergoing integration with Criteo’s retail media solutions.

Retail 258

Retail Omnichannel Multi-channel Point of Sale 258

Retail TouchPoints

MARCH 25, 2024

As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital Commerce and Technology at Lowe’s in a statement.

Omnichannel 206

Omnichannel Technology Improvements Customer 206

Forrester eCommerce

MARCH 22, 2021

The pandemic made it immediately and poignantly clear that every company in every industry needs a robust omnichannel commerce strategy and set of capabilities. But your specific needs depend greatly on your industry, business model, e-commerce history, and priorities. Consumers want full-journey, omnichannel experiences.

eCommerce 275

eCommerce Omnichannel Consumer Customer 275

Retail TouchPoints

FEBRUARY 7, 2024

As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S. In June 2023 a top DoorDash exec discussed the company’s plans to move beyond restaurant deliveries to become the “local commerce company.”

Omnichannel 254

Omnichannel Customer Marketing Retail 254

Retail TouchPoints

AUGUST 9, 2022

Headless commerce platform fabric has been selected as the company’s new commerce technology partner, and digital experience consultancy Bounteous will aid with the fabric implementation and creation of a new “connected commerce” platform. The combined company currently operates 1,284 stores in the U.S.

Omnichannel 287

Omnichannel eCommerce Channel Operations 287

Fabric Blog

MAY 8, 2024

fabric is the next-generation commerce platform designed to provide omnichannel commerce services retailers expect. Request a demo today!

Demo 98

Demo Retail Omnichannel 98

Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. We are thrilled to be working with the Steve Madden team on their omnichannel journey,” said Anil Patel, CEO of HotWax Commerce in a statement. “We

Omnichannel 201

Omnichannel Accessories Apparel Fashion 201