Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. This enables operations with fewer space constraints inside the MFC and eliminates the need to pause the entire system for maintenance.

Fulfillment 313

Fulfillment Order Fulfillment Supplies Omnichannel 313

Retail TouchPoints

JANUARY 26, 2023

The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders.

Fulfillment 258

Fulfillment Omnichannel Supplies Shipping 258

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Supplies 252

Supplies Fulfillment Omnichannel Customer Experience 252

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Retailers need to handle inventory in stores and distribution centers, keep an eye on both digital and physical shelves and keep costs down with efficient logistics and routing.

Management 248

Management POS Shipping Costs Supplies 248

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience.

Omnichannel 245

Omnichannel POS Mobile Operations 245

GetElastic

FEBRUARY 3, 2022

In today’s digital world, merchandisers must take full advantage of the omnichannel space to influence and guide the shopper through the decision-making process. Today’s shopper is now demanding an omnichannel experience ; so the journey must seamlessly integrate a mix of the in-store and online components.

Omnichannel 148

Omnichannel Demo Beauty and Health Jewelry 148

Retail TouchPoints

AUGUST 19, 2021

With re-masking and a potential fourth wave coming, we aren’t out of the woods yet, and it’s important to recognize how essential elements of retail business and operations have been forever transformed — most notably, the role of brick-and-mortar stores and the relationship between personalization and automation.

Supplies 263

Supplies Shipping Costs Retail Fulfillment 263

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids.

Retail 262

Retail Supplies Operations Technology 262

Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. supply chain face due to COVID-19? multi-year investment to transform its supply chain into a fully integrated self-distribution model.

Supplies 174

Supplies Omnichannel Operations Travel 174

Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers. For the first time, we are making Gap Inc.’s

Fulfillment 229

Fulfillment Retail Supplies B2B 229

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Flexible fixture layouts allow retailers to change and adapt the store over time for activations, events, seasonal displays and new store concepts.

Retail 253

Retail Supplies Omnichannel Consumer 253

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. Walmart has used stores to fulfill pickup and delivery orders for years,” said Dunn. The retailer reported 5.6%

Fulfillment 268

Fulfillment Omnichannel Shipping Costs Supplies 268

Retail TouchPoints

DECEMBER 10, 2021

As the new year approaches, retailers need to think about what their expansion plans will look like and how their stores can best serve customers. “I What is the supply chain going to look like?”. Open Air Shopping Centers Enable Easy Omnichannel Services. What’s going to normalize?

Shipping Costs 306

Shipping Costs Travel Omnichannel Leisure 306

Retail TouchPoints

JUNE 21, 2023

The program is celebrating its 10th year this summer, and one reason for its success is that its omnichannel structure lets parents and kids participate when and how they want. No registration is required to participate, making the program even more inviting.

Customer Loyalty 215

Customer Loyalty Customer Arts Omnichannel 215

Retail TouchPoints

APRIL 19, 2021

Macy’s plans to eventually add Backstage-branded spaces at 270 locations across the U.S.; Lids has partnered with DSW and The Shoe Company for in-store shops at locations in Canada; and Carhartt and Tractor Supply Company are expanding their successful shop-in-shop partnership. Carhartt x Tractor Supply.

Supplies 295

Supplies Clothing Operations Retail 295

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 236

Payment Services Shipping Costs Omnichannel Fulfillment 236

Retail TouchPoints

MAY 17, 2022

The acquisition of Anomalie aligns with David’s Bridal’s recent steps toward building out its omnichannel strategy and securing its role as a one-stop-shop for special occasion attire. In 2021, the retailer partnered with The Black Tux , the online men’s formalwear brand, to expand its offerings in the special occasion apparel space.

Customer 255

Customer Omnichannel Apparel Shipping 255

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. Tractor Supply Co. ,

Sporting Goods 231

Sporting Goods Payment Services Retail Supplies 231

Retail TouchPoints

DECEMBER 13, 2021

These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it. Retail TouchPoints: What are Google Cloud’s biggest differentiators among the other big names in the space?

Channel 182

Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. “We Define your brand values.

Consumer 296

Consumer Omnichannel Leisure Supplies 296

Retail TouchPoints

OCTOBER 13, 2021

Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores. The company plans to add more than 100 additional stores in the U.S.

Apparel 259

Apparel Omnichannel Fashion Supplies 259

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur began with the September 2022 opening of a 550-square-foot store on the Upper East Side of Manhattan. LaFleur, discussed how the brand tested the physical store concept prior to the COVID-19 pandemic and has continued to gauge the evolution of its customers as it builds its brick-and-mortar strategy. Photo courtesy of M.M.

Customer 255

Customer Shipping Events Clothing 255

ROI Revolution

MAY 20, 2021

Brick-and-mortar stores shut down, and customers flocked online to get the items they needed. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy?

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Why do you think this is?

Omnichannel 319

Omnichannel Consumer Channel Toys 319

Retail TouchPoints

AUGUST 19, 2021

Retailers need to prepare for shifts in product demand by allocating inventory in the right stores, warehouses and distribution centers. This will help them prepare their omnichannel fulfillment operations and ensure items get to customers in the most efficient, and profitable, way possible. ADDITIONAL LISTENING: 2.

Supplies 299

Supplies Consumer Omnichannel Multi-channel 299

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. The retail industry has been built for the last 150 years around physical stores,” explained Anderson. “We’ve

Shipping Costs 280

Shipping Costs eCommerce Retail Merchant Services 280

Retail TouchPoints

MAY 31, 2022

This ultra-fast connectivity — when paired with other technologies such as IoT, computer vision or cloud computing — will enable everything from virtually enhanced, personalized in-store shopping to real-time planogram compliance to up-to-the-second SKU-level supply chain tracking. a retail store] with their own custom networks.

Merchant Services 344

Merchant Services Retail Mobile Food and Beverages 344

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping.

Electronics 228

Electronics Apparel Retail Supplies 228

Retail TouchPoints

MARCH 5, 2024

The same customer might drop into your store to try on an item, then check out the website listing before eventually shifting to mobile to make the final purchase. This isn’t just a case of your mobile app bearing the same branding as your website or in-store settings. Advertising should not be exclusive to your own network.

Retail 252

Retail Customer Data Channel Arts 252

Retail TouchPoints

NOVEMBER 28, 2022

Macy’s has converted space in 35 of its stores to serve as mini distribution centers (DCs) for online orders as the retailer anticipates a continuation of strong digital demand. The news was announced on the company’s Q3 2022 earnings call Nov.

Fulfillment 248

Fulfillment Shipping Costs Shipping Supplies 248

Retail TouchPoints

AUGUST 3, 2020

The bubble has burst for non-profitable DTC brands largely due to relying on cheap capital and efficient supply chains coming out of China. Outdoor Voices, Fabletics and Alo are just a few of the DTC brands in the space, vying against established, deep-pocketed, omnichannel leaders, such as lululemon and Nike.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew. and Sherman Oaks, Calif.

Customer 248

Customer Customer Experience Supplies Omnichannel 248

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. This means enabling both order fulfillment and returns through various locations and methods, such as in your own or affiliate brick-and-mortar retail stores, as well as through digital stores. Simplify inventory management. Conclusion.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

Retail TouchPoints

JULY 8, 2021

Anxiety rates undoubtedly influence consumer behaviors, especially shoppers’ willingness to return to large physical spaces such as malls. Half of the respondents said they found new online stores and will continue to use them moving forward, while nearly as many (49%) said they tried different brands and will continue to buy them.

Payment Services 283

Payment Services Retail Omnichannel Consumer 283

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. For example, BHLDN can support styling appointments and fittings in stores and online.

Retail 279

Retail Beauty and Health Books Omnichannel 279

Retail TouchPoints

MAY 16, 2024

Lemonis said that BB&B’s Canadian website is “solid” and that the company is starting a four -store test in the United Arab Emirates with one of the largest retailers in that region, as well as finalizing an agreement to license the BB&B brand in Mexico for omnichannel retail operations. So Where Will Zulily Fit In?

Apparel 231

Apparel Fashion Supplies Toys 231

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Omnichannel Integration: The lines between physical and online retail continue to blur as omnichannel strategies take center stage.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98