Retail TouchPoints

SEPTEMBER 18, 2023

The most impactful ways generative AI will show up are likely: Advancing search functions far beyond what we’ve experienced in the past; Optimizing efficiencies for store associates; Supporting the most strategic discount approaches; and Devising the most compelling product descriptions.

Retail 281

Retail Gifts Recommendation Consumer 281

Retail TouchPoints

MAY 30, 2023

Shoppers have gotten smarter about pricing strategies; they also have an arsenal of tools and options at their disposal for saving big on almost any purchase — from loyalty programs to partner marketing, to cash back incentives, bundle deals, discounts and price-watching intelligence from sites like CamelCamelCamel.

Events 244

Events Retail Consumer Presentation 244

Retail TouchPoints

AUGUST 10, 2023

retail ecommerce sales — and 6.5% To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites. Insider Intelligence predicts that mobile commerce sales will account for 43.4% of all U.S.

Mobile 226

Mobile Retail Consumer Customer Experience 226

Groove

JULY 23, 2020

When it comes to implementing eCommerce marketing software, many businesses don't know where to start. Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. eCommerce Marketing Software: Increase Revenue. Stamped.io

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

Smile.io

MARCH 20, 2024

Starting an ecommerce store is easier than ever with the rise of ecommerce platforms like Shopify. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Retail TouchPoints

MARCH 3, 2023

To top that off, differentiation approaches in retail that have been around for ages, such as unique inventory or strategic pricing and promotions, can now be easily imitated. Retailers must create experiences that are unique to their brand and tailored to individual customers based on their behavior, needs and habits.

Consumer 227

Consumer Customer Loyalty Customer Experience Recommendation 227

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand.   Contrary to popular belief, pay-to-join (paid) memberships are not the new loyalty programs.   Contrary to popular belief, pay-to-join (paid) memberships are not the new loyalty programs.

Customer Loyalty 95

Customer Loyalty Shipping Costs Customer eCommerce 95

Smile.io

FEBRUARY 23, 2024

A loyalty program can deliver a significant return on investment for your ecommerce business.   For customers to actively engage with an online loyalty program, a few things have to be true: The rewards are motivating.    The program is easy to use.  But only if customers use it. 

eCommerce 78

eCommerce Shopify Merchant Services SEO 78

Retail TouchPoints

FEBRUARY 6, 2024

Now, as competition in the pet sector intensifies, Petco is tapping into the inherent emotion of its category to create a similar sense of shared experience and loyalty in its customers. The reason is simple: animals. All the work that we did starting in 2018 was around building a foundation of guest experience: How do you engage with them?

Beauty and Health 277

Beauty and Health Travel Customer Retail 277

Smile.io

MARCH 22, 2024

This includes your product line-up, promotional campaigns, and loyalty program.   If not, it may be time to migrate your loyalty program.    💡 Key Takeaways:  When your rewards program is not meeting your needs, consider migrating to another loyalty app.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. That’s where loyalty apps come in. The only question is, which loyalty app do you choose?

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Smile.io

FEBRUARY 12, 2024

Think of email subscribers as prospective friends of your ecommerce brand and email marketing as the relationship-forming driver.  So how do you squeeze the most out of this cost-effective, ROI-impressive tool to grow your ecommerce business? Loyalty & Reward Program Insights from Smile.io

eCommerce 78

eCommerce Marketing Customer Loyalty Multi-channel 78

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. Enter: mobile marketing.

Point of Sale 287

Point of Sale Mobile Customer Marketing 287

lateshipment

OCTOBER 11, 2023

Salesforce) The holiday season is one of the most profitable seasons for any business. Brands that use the power of emotion in their ads seem to establish a unique connection with their audience. Holiday marketing could be very different from marketing throughout the year. Why should brands focus on their Holiday Marketing this season?

eCommerce 244

eCommerce Marketing Gifts Shipping 244

Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. This can be a true learning experience for any business, and it's a great way to see what your customers care about the most. How To Improve Customer Experience: 5 Tips. Is your business at a standstill?

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Optimizely

AUGUST 14, 2018

But it’s less common to come across enthusiastic fans of ecommerce brands—fans who would blindly follow certain companies and their products anywhere. . But few brands are lucky to attain the ranks of true customer loyalty. For ecommerce brands today, the sad truth is most consumers go wherever the trends go.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

Retail TouchPoints

JUNE 27, 2022

Traditional omnichannel models don’t have the same potential they used to, meaning retailers need to evolve their operations when determining their inventory , encouraging customer loyalty and exploring available revenue streams. Marketplaces Forcing Retailers to Get Unique. The result?

Shipping Costs 230

Shipping Costs Omnichannel Customer Retention Retail 230

Retail TouchPoints

MARCH 25, 2024

Community If you’re tasked with customer retention and loyalty and are trying to uncover new ways to cultivate community, then this track is for you. To facilitate these conversations and connections, the Retail Innovation Conference & Expo team has added the C-Suite Corner to its programming.

Retail 208

Retail Article Omnichannel Customer Experience 208

Retail TouchPoints

APRIL 28, 2023

That’s why he and his team are making vigorous efforts to discover some of the fashion industry’s most cutting-edge young designers and artists and to bring them into a growing community of collaborators. The True Creators Program allows him to do just that.

Social Media 255

Social Media Fashion Mobile Consumer 255

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. Loyalty programs. Loyalty programs. The result?

Omnichannel 247

Omnichannel Retail Mobile Social Media 247

Retail TouchPoints

OCTOBER 20, 2021

Rekindling Connections and Driving Loyalty with Experiences. Reversing or mitigating the impact of these changes may prove difficult, but with ecommerce fatigue setting in, retailers have a window of opportunity to invest in programs that rekindle connections with consumers and drive loyalty.

Sporting Goods 255

Sporting Goods Social Media POS Consumer 255

Algopix

JANUARY 22, 2024

Building a loyal customer base that consistently returns to make repeat purchases is the foundation of sustainable growth and profitability for any eCommerce business selling on Amazon. This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Not purchase-resistant.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Algopix

APRIL 14, 2024

In the fast-paced world of eCommerce, where trends evolve overnight and consumer behavior shifts at the drop of a hat, the role of marketing leaders is more crucial than ever. These visionary individuals not only navigate the ever-changing digital landscape but also set the pace for innovation, disruption, and success in the eCommerce sphere.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

Retail TouchPoints

NOVEMBER 1, 2023

Unfortunately for all of us in the industry, the problem of chargeback fraud continues to grow, and for several reasons: The Growth 0f Ecommerce First, ecommerce continues its rapid expansion. Here are statistics as proof: revenue in the ecommerce market is projected to reach $3.64 Yes, ecommerce is crucial for sales revenue.

Merchant Services 268

Merchant Services Payment Services Payments eCommerce 268

Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. Cloud architecture is built to support functions like mobile customer loyalty programs, inventory management tools, personalization capabilities and even point-of-sale.

Consumer 225

Consumer Omnichannel Retail Technology 225

Retail TouchPoints

APRIL 26, 2022

A strong brick-and-mortar presence and a unique, highly localized assortment are both key to the brand’s success — Foxtrot encourages shoppers to discover new and interesting products whether they are in-store or online. Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation.

Payment Services 250

Payment Services Omnichannel Shipping Costs Operations 250

Ecommerce Platforms

AUGUST 29, 2022

Remember, repeat customers are the most valuable type of customer you can access, often spending up to 67% more than new clients. Referral Candy is one of the better-known apps available for Shopify rewards and loyalty programs. Rewards apps allow you to implement different kinds of rewards based on customer behavior.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Smile.io

OCTOBER 25, 2023

So you want to set up a loyalty program that generates revenue and brand loyalty? loyalty programs work! Implementing a loyalty program can help bring customers back to your store, build a loyal following, and boost customer lifetime value (CLV) and repeat purchase rates. The TL;DR is that Yes!

Shopify 70

Shopify Social Media Blog eCommerce 70

Retail TouchPoints

JULY 22, 2022

As ecommerce has expanded, so has the need for centralized platforms that collate and curate the ever-growing slate of products available for purchase online. As ecommerce has expanded, so has the need for centralized platforms that collate and curate the ever-growing slate of products available for purchase online.

Fashion 288

Fashion Arts eCommerce B2B 288

Retail TouchPoints

NOVEMBER 18, 2021

AR and 3D modeling are going to revolutionize ecommerce because they give an interactive, immersive and really sharp user experience,” predicted Matt Maher, Founder of M7 Innovations. Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Want more proof?

Consumer 247

Consumer Merchant Services Social Media Technology 247

Ecommerce Platforms

NOVEMBER 2, 2022

Using Shopify opens up an entire marketplace of ecommerce apps that can give you everything you need to build a fashion store online. With these apps, you can use minimal development and expensive software engineering time and get started building an online fashion store that gets conversions, makes sales, and generates customer loyalty.

Fashion 197

Fashion Shopify Clothing Jewelry 197

Smile.io

JULY 27, 2023

This is part of our #SmileABCs series, highlighting and going in-depth with small businesses and ecommerce brands. Earning rewards with MiniZoo MiniZoo implemented its loyalty program in 2021 as a way to reward its returning customers, while also directing new customers asking for discounts, to its loyalty program.

Toys 85

Toys Small Business Retail Shipping Costs Online Retail 85

Smile.io

AUGUST 25, 2023

Loyalty programs are one of the best ways to build your brand community—the ultimate retention tool for businesses in any industry. The following list was put together to inspire you when putting together your own loyalty program and brand community, no matter what you sell or what stage you’re at.  

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

Smile.io

DECEMBER 4, 2023

The holiday season is a unique opportunity for small brands to shine, as customer sentiment is malleable, and word-of-mouth referrals are naturally inclined with gift-giving. People are increasingly looking to purchase from smaller ecommerce brands instead of big-box companies during the holidays. Learn how not to waste it!

Shipping Costs 81

Shipping Costs Gifts eCommerce Shipping 81

Smile.io

NOVEMBER 15, 2023

But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty? Why is customer loyalty important? When we look at our definition of customer loyalty, we see it’s all about consumer perceptions. 

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Retail TouchPoints

NOVEMBER 9, 2023

But perhaps most importantly (definitely most important as far as Hunter is concerned), independent bookstores are back on the rise. But for many in the book industry, the platform’s very existence is a victory. Spoiler alert: He got his 375,000 , and then some.

Small Business Retail 295

Small Business Retail Books Shipping Costs eCommerce 295

GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146