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Target Creates Chief Guest Experience Officer Role as it Expands Senior Leadership Team

Retail TouchPoints

Target has named Cara Sylvester to the newly-created role of EVP and Chief Guest Experience Officer. She which will lead the strategic development of Target’s customer experience both in-store and online, reporting directly to CEO Brian Cornell. Hennington, who has been with Target since 2003, will continue reporting to Cornell.

Supplies 226
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How the Metaverse can Benefit Physical Retail Stores

Retail TouchPoints

The metaverse may be the perfect solution to provide the necessary middle-ground between the convenience of online shopping and the immersive experience of physical shopping. Trained as an interior designer, McDannald joined Baltimore’s New Design Light firm in the sales department in 2003 before becoming co-owner in 2009.

Retail 358
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South Yorkshire Online Retailer Mattress Online recognised as 19th fastest growing Tech firm in the North

365 Retail

The independent retailer has long had technology at the forefront of the business and was one of the first online sellers of mattresses back in 2003 when the company launched its bespoke e-Commerce platform from a bedroom. During the pandemic, Rotherham-based Mattress Online saw turnover leap to £37.5m million web visitor.

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A Metaverse Action Prep Plan for Brands

Retail TouchPoints

Dreller has worked in digital marketing since 2003 with roles across brands, agencies and tech vendors. As a media technologist, Dreller tracks emerging trends that impact the consumer-brand relationship and how advertisers apply technology to maximize the effect of digital media on business goals.

Article 269
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How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

Retail TouchPoints

When FTD was founded in 1910, it represented the absolute cutting edge in technology (the “T” in the name stood for the “telegraph” connecting a network of 13 florists). The Mercury POS component had originally been launched in 2003 , and hadn’t been updated for approximately 10 years, noted Powell. Matt Powell.

POS 216
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Making The Case For American Dream As The ‘Ultimate Experience Center’

Retail TouchPoints

But American Dream, which is on its third developer since its first contract was awarded in 2003 , reverses the traditional mall mix, devoting the majority ( 55% ) of its space to entertainment rather than retail. It’s not just about ‘Hey, let’s have an experience as part of a shopping center.’ It’s not the afterthought.

eCommerce 175
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How Revolve Uses Personalization to Help Customers Find That One-in-a-Million Dress

Sailthru

Michael Mente, Revolve’s cofounder and co-chief executive officer, has said personalization is driven by “data from analysis of thousands of styles, dozens of attributes per style,” combined with data gleaned from customer interactions. Its technology was built for personalization from Day One. Marrying People Power With Technology.