article thumbnail

Seriously Silly Socks: Personalization + pick, pack, ship simplification.

BigCommerce

For building a personalized Build-a-Box tool that simultaneously reduced pick, pack and ship time –– saving time while making money. Year founded: 2012. You can experience it right here , and I invite you to try it out. BigCommerce also integrates with our shipping tool, ShipStation, which makes the process even easier.

article thumbnail

The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

article thumbnail

Due Diligence: Winning October Prime Day Prep Strategies

Retail TouchPoints

What still needs to ship? Before founding the company in 2012, Hariharan spent five-plus years at Amazon building out automated vendor management and supply chain. Daily average OPS was 22% higher for the Prime Early Access 2022 sale than BFCM 2022. What sold through? What is Amazon sitting on?

Supplies 260
article thumbnail

Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements. The study found that four out of five are worried about the health of the U.S.

article thumbnail

Turning Retail Losses into Profits

Retail TouchPoints

Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. In 2019, it declined to 6.7% and modestly rebounded to 8.6%

Retail 245
article thumbnail

Retail’s New Normal: Here’s What Retailers Should Focus On As The Country Continues To Reopen

Retail TouchPoints

By looking ahead and trying to prepare for a new normal while dealing with the realities brought on by COVID-19, retailers that embrace an agile approach, focus on the customer experience and make digital a strategic imperative are going to see the benefits and ultimately, end up on top.